Appsdaily — Not received the claims

Address:Dharwad, Karnataka, 580008

90 days passed phone yet not received .
phone model- Samsung A8
IMEI NO- [protected]
intimation id- AD_D_310516_[protected]
My handset has been considered as total loss, and i have sent all the required documents to the company office but till today the status is showing as Claim has been processed on 03.08.2016. but not yet received any amount from the company. I spoke with the ASM he told me that it is an old case Iam not sure about the refund.Didnt expected this kind of answer from as ASM.
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