Appsdaily — Phone damaged but no revert from the company

Address:	Mumbai City, Maharashtra, 400072
Website:	www.appsdaily.in

Hello team,

This is with regard to the : claim intimation number adn_180317_[protected], iphone 6s.

Guys, the whole purpose of taking an insurance is to make it simple with the issues that we face post the purchase of our phones.

I would like to list out the pain points ever since we began the claim process:

Disappointment 1. : we were initially told that if we get our phone insured, we would be eligible to claim for a refurbished phone in case of damages. However looks like either the agent missed providing the right information about the process or you guys missed sending out the guidelines to our registered email id. We were completely alien to the entire process of claiming.

Disappointment 2. : we had to literally browse for a lot of tutorials and learn about the process. Post which the point of contact, that is the mediator between the outlet of the phone and your team failed to expedite the process. A lot of waiting time again! We did not have direct emails to get in touch with you guys either.

Disappointment 3. : we get a notification a week back that the phone is being repaired and not being replaced (On sending multiple emails to you guys), again not worth the effort of send the phone all the way to your facility for a small crack on one of the corner and the ringer button not functioning as desired.

If your service had to be this poor, lethargic, not user/customer friendly, time consuming and inconvenient i would have never gotten my phone covered at all and would have gotten the phone fixed by any of the service centers available in the city and i am sure i would not have had to wait for this long to get my phone repaired at all.

Believe me when i say this, i am never using your service anytime again in the near future! And i would suggest my friends and family also to never register for your service.

You guys have to work on a lot of improvements to kill all these pain points for your customers.

I would like for you guys to please take this as the top most priorities and provide me with an update as soon as possible.

Thanks and regards,

A disappointed customer!