Appsdaily — Rejected on complaint for no reason

Address:	Mumbai City, Maharashtra
Website:	www.appsdaily.in

I had submitted my samsung galaxy J2 handset for repair, vide complaint number ADN_C_141116_[protected] at their kolkata service centre. after physically verifying the phone, taking and sending snaps of the phone from different angles, and obtaining approval from their head office, collecting 500 rupees, they sent the phone to mumbai. i received a mail after 15 days saying the phone has been tempered with and a part missing and hence the claim is rejected and they are confiscating the phone. i had never got the phone opened or repaired from anyone as the phone was hardly 4 months old. moreover, under what ground can they confiscate my phone. i have sent them two e mails but the same has been unanswered. if no suitable reply is received within a week, i shall have no option but to lodge an FIR.