Appsdaily — Repair to my samsung a5 phone

Address:	600020
Website:	AppsDaily

A very small crack on the front glass of my cell phone landed me into the office of the AppsDaily, Chennai on August 4, 2016. It had an Insurance and they took till August 28th to approve!! Just Approval. Since then the phone has been sent to replace the glass and it is still not available. Not only that, there is no information as to when the phone will be available. When I call the workshop, they don't lift the phone and keep it is "switched off" mode. What kind of customer service is this? I regret having insured the phone.