Appsdaily — Service is pathetic

I have taken apps daily insurance while purchasing mobile. My htc one me dual sim screen got damage in month of december 2016, i gave my mobile to apps daily on 16 jan 2017 for getting screen repaired, since then i tried to contact apps daily many times for checking my claim status. Every time i get in reply that your documents and phone was received. It does not tell when my phone would be returned after removing defect and taking too much of time. They even asked for rs 1500 which i deposited on their account before taking my phone for repair. Initially while purchasing insurance they charged rs 3000, total company has charged rs 4500 and taking two month time in repairing mobile phone. Many a times the helpline no does not work and its also not calling back with detailed claim status it used to do in feb 2017. I doubt that i will get back my phone or have i lodge fir against company or their manager for getting it back?

Regard
Tanu agarwal
Adn_160117_[protected]
Mob no [protected]