Apspdcl — power supply coming to earth due to transformer failure

Address:

521125

Im from kokkiligada village, mopidevi mandal, krishna dist-521125.in the outcuts of this village one tranformer near to chinna kothapalem transfering power from both wires (Nuetral/phase). Due to this we are getting current shocks even the switch is off.
From 2 months we are facing problems like fridge shock, tv shock, mixy shock, washing mechine shock, cooler shock, table fan shock, always dim lights etc. All tehese problems we faced from last 2 months. Every time we are informing to local eleper. He is doing 2/3 days rectification but they are not showing proper solution for this problem.
Please forword to concern authority to solve my problem immdiately.
Thanking you,