Xolo Customer Care
XOLO
Customer satisfaction rating: 87%
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1358
COMPLAINTS

Xolo Customer Care

XOLO

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Address
A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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184
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127

Phone:

Mobile:
Mobile:
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126
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53

Additional info
Customer satisfaction rating
87%
Complaints
1358
Pending
1204
Resolved
1166
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Xolo Customer Care related pictures (290)

Xolo Complaints & Reviews

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Xolo — Xolo service center is not providing the battery

 SangitaSasmal on Mar 27, 2017
Hi,
I bought a Xolo black 1 x phone 7 months ago. Now suddenly, few weeks ago the battery went dead. It was not charging up at all. And the phone is not switched on at all.
I went to the servicing center. According to them, I need to replace the battery.But they told that the battery is not available in the market.
Now Its been 3 weeks and I still don't get the battery and the phone is still dead.

So I request to the company to take a strict action about that and replace my battery at the earliest....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Services center complaint

 jayantabose077 on Mar 25, 2017
Dear sir,

myself jayanta bose, i handover my mobile vasi at JP telecom service center, the proper services was not given, previously 1year,

due to some problem, i repair my handset, and i pay 4000,

that time also same problem, he damaged my mobile body, \

but i didnt got proper service, they took out my vibration chip of mobile.

previous month, again i visited to Jp telecom, proper service was not given

and i paid money for that, , cause my mobile was automatically was switch off, she told me software...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Dialler problem

 Paul clemens on Mar 20, 2017
I brought the phone xolo era 4k 2 days before from homeshop 18 .. now i found out its dialler not working not able to call, i cant return the product to homeshop 18 back because they dont accept return after 48hrs of purchase, hmm so should i give to customer service near my place??
in rourkela called (smile services).. here they dont even listen whats the problem is. what should i do now ? someone respond soon and can this be sort it out?...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Regarding component missing form service center

 Sultan Anwar Khan on Mar 20, 2017
Sir/Madam
I have visited xolo service center where I recently visited due to problem in my handset, and again when the same problem occur I again visited the same service center they told me that some component is missing from your motherboard. So this proves that the job of missing component is done in service center only...
IMEI no.-911482551603598, 911482551857061
Contact-8853147147, email:sakhan367@gmail.com
I want the step should be taken immediately as soon as possible... and I want reply soon.
Thank you
From Sultan Anwar...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo tegra note tablet returned for in warranty service 12 months ago

 flameofthenorth on Mar 20, 2017
I returned above item to the service centre in noida in feb 2016. The company has ignored communications and failed to return or repair the item.

I submitted a complaint through this site three months ago. I received two emails telling me to submit an imei number (That a tablet does not have) and to call a local service centre. I have explained that, as it is now twelve months past, i now live in new zealand.

I would like my unit returned or replaced.

Xolo is such a bad example for indian technology companies. Shameful....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Xolo — Not fully charging phone dead

 Aman chandrawanshi on Mar 19, 2017
I had bought xolo era 4g on 17th april 2016 and it is under 1 year warranty dispatched by snapdeal .I suffer from its charging problem i had visited to many times at my nearest Lava service centre at Sri Ram plaza, Bank More, Dhanbad, Jharkhand .
But they can't able to detect its problem and they also can't able to sortout that problem and they gave me so many excuses that your battery is weak, your charging jac have problem etc.. but they can't able to give me a final solution about that.
If this is the kind of service you are providing to your consumers then how anyone can recommend...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Xolo — Xolo era 1x no network

 Nafees12 on Mar 15, 2017
Dear concerned
I have brought xolo era 1 x in nov it was working great but suddenly one day it get so hot like anything, i removed battery its cooled down, but from then i am not getting networks specially jio volte, the mark v doesn't comes up, then i contact custmor care, they refer me service center, but service center in ghatkopar mumbai is like fish market, they dont understand prob, i gave them twice, but my problem is still there, no network

Its having hardware issues, but idots keep update software

I really feel i got cheated by this company, even i...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Xolo black 3gb not working

 sharac2 on Mar 15, 2017
Hello,

I have bought xolo black phone (911451001785735) on 24 march 2016 and the phone started giving problem after 2 months. I first visited service center, gwalior on 23 april 2016 as the phone was dead (Not switching on). Since then i visited various service centers (Gwalior and noida) several times for the same problem but the problem is not resolved yet.

My phone is not working since one week and today when i visited service center and they said it is motherboard problem which is not letting the phone to work. Now they are asking for 9000 rupees for changing the...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Does not working charging pin

 harendra rathore on Mar 14, 2017
My self harendra rathore. i have a mobile xolo Q1010i.that has been breakeddown .due to the problem of demege only charging pin thatswhy my mobile is not getting charge. but your servise center (add. shah market sanjay palace agra uttar pradesh ) is showing misbehave . they are showing unwanted extra faulty problem in mobile .its seams to me they are showing fraudness. so please help me ....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo — My mobile battery goes low and switched off.

 Vaibhav Kuvadiya on Mar 9, 2017
My mobile battery goes low and switched off. Then I put charging but its not charging also no charging indication, also not power on.

I replaced battery a month ago as per their request of service center worth of ₹ 900 at xolo service center ADAJAN SURAT. But still I am facing same problem.

What should I do? I don't believe that xolo the next level... I fell it's on last level......
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Touch problem and unsatisfied from service centre

 Bhimpooja on Mar 9, 2017
I. Bought xolo phone but after some time it show many problem when i visited your coustomer care they gave me unsatisfied answer they told me that your cell phone some parts are missing that was suprised to me becasue i never open cell phone to local shop now present touch not work properly nd coustomer care told me new story that parts are missing.i request to u to solve my problem quickly as well as possible....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — It doesn't get any updates despite being a famous phone

 AHMED SAKRI on Mar 5, 2017
I have been using XOLO era 4k from a long time and it does not get any of theupdateIt doesn't get any updates despite being a famous phone.while era 4g got marshmallow update then why Didi this phone get any updates, It doesn't get any updates despite being a famous phone, It doesn't get any updates despite being a famous phone, It doesn't get any updates despite being a famous phone....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Phone dead

 deepinder singh on Feb 28, 2017
I have same problem as below

[Resolved] Xolo Black 1x — Not Charging & Not Power On...

9 Reviews
Su Suresh Technoo on Feb 15, 2016 Submit a Complaint
My mobile battery goes low and switched off. Then I put charging but its not charging also no charging indication, also not power on. I went service center today. They are telling Mother board problem. Also I begged him to boost battery, He is not able to listioning my words. Finally he is telling we are not taking xolo device for service. He given me a written also.

He is telling me to...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Charger bekar ho gaya hai [Resolved]

 trimohan sharma on Feb 9, 2017
Sir Maine 1 month pehle xolo era1x set khareeda tha jisme mera charger bekar ho gaya hai Jise lekar main service centre gaya to VAhan log set kholne ke lie bole an sir mera charger bekar hua hai to main mobile set kyun khulwaun jabki mera phone dusre charger se charge ho raha hai to unhone mera charger replace nahin to kya mera charger replace nahin hoga sujhav den mob.no.8273124493...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Regardin to dialer [Resolved]

 Deepak Kumar Panchal on Feb 5, 2017
My phone xolo black 1x showing software upgradation than I update my phone software after this my phone dialer is not working properly I have call xolo care many time and follow CCE instructions but problem is not fix phone have reset many times but problem is stay yet after reset the phone dialer working properly for some time and after some time problem stay same so what can I do please tell me imedetaly...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — About phone [Resolved]

 Shubhm Soni g on Feb 3, 2017
Hello sir, i have buyed Xolo black 1x in 16 Nov 2015..Now it's 1year also not completed but battery got damaged and going bigger day by day..as bcoz of this my back cover also coming outside the phone...I got totally harrased in this phone because of its bad quality..plz replace this model with other same model or resolve my problem.Now I really want justice against these company using Chinese batteries.....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Replacement of mobile [Resolved]

 anuragsinghrp on Jan 31, 2017
I had purchased my mobile in March & since then i had to take it to service station more than 5 times. every time the same type of problem starts with the phone with a time duration of 2-2.5 months from the date of phone repaired. Every time the XOLO customer care gave me assurity that if the same problem persists next time they would replace my phone. And know i claiming the same but they are giving me some weird options that they have replaced the parts & it is okay, but no one is giving that in writing to me. Since the phone's warranty is gonna expire in March, then they would eventually charge...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Q1000 battery adn phone blast while on charge

 newyearseenu on Jan 30, 2017
I had bought xolo Q1000 on 12/Sept/2013, it blasted on 25th Jan 2017 while it was put on charge. Luckily no one was near by, however it has exploded so badly that neighboring laptop, table and a piece of cloth caught fire. Laptop is working fine however, its top has suffered a burn leaving a hole. The battery metal part flew away and fell over curtain burning it too. It took about 2 mins for us to approach the phone and turn off the fire using a blanket, however the damage was done already. I have the box and receipt with me. Kindly help me file a legal suite against Xolo company for the damage...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Tegra note returned for in-warranty service 11 months ago

 flameofthenorth on Jan 24, 2017
I bought an nvidia tegra note 11 months ago. I noticed the charging port was faulty on the unit and returned it by post to the customer service centre in noida.

Since then i have received not one piece of information or reply to multiple service status request emails. I am an international schoolteacher and have now relocated to new zealand. I am very disappointed by standard of support and integrity of xolo.

I would like the repaired unit or a new unit returned to me....
Complaint comments  Read comments [1]Complaint category Computer Hardware

Xolo — Xolo era 4k manufacturing defect,many complaints but not soved [Resolved]

 lokendra7597801072@gmail.com on Jan 20, 2017
Dear Sir,
I purchased xolo era 4 k on 2 jun 2016. after received mobile i face touch screen prob. after that i go service center in jodhpur rajasthan on dated 27/09/2016 work order no 510010366372.but prob not solved..i call many times to customer care on 1860-200-7500.executive always says we are with you.device is ready but not right. i also submit mobile for repair for same problem on 10/11/2016 work order no 510010836600, and on 18/11/2016 work order no 510010913174 and on 04/01/2017 . work order no 510011383217.

i am very upset about this problem. i call many times...
Complaint comments  Read comments Complaint category Mobile Handsets

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