Xolo Customer Care
XOLO
Customer satisfaction rating: 87%
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1340
COMPLAINTS

Xolo Customer Care

XOLO

Webpage:
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Address
A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
166
119

Phone:

Mobile:
Mobile:
110
49

Additional info
Customer satisfaction rating
87%
Complaints
1340
Pending
1186
Resolved
1150
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Xolo Customer Care related pictures (288)

Xolo Complaints & Reviews

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Xolo — Xolo era 4k manufacturing defect,many complaints but not soved

 lokendra7597801072@gmail.com on Jan 20, 2017
Dear Sir,
I purchased xolo era 4 k on 2 jun 2016. after received mobile i face touch screen prob. after that i go service center in jodhpur rajasthan on dated 27/09/2016 work order no 510010366372.but prob not solved..i call many times to customer care on 1860-200-7500.executive always says we are with you.device is ready but not right. i also submit mobile for repair for same problem on 10/11/2016 work order no 510010836600, and on 18/11/2016 work order no 510010913174 and on 04/01/2017 . work order no 510011383217.

i am very upset about this problem. i call many times...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Phone is getting Switched Off

 Shalini Gaddala on Jan 19, 2017
Hi Team,

I bought this mobile (Xolo X1 Balck in Sep 2016), Its been 5 months and the Phone is started giving the trouble of not getting oned?

In 5 months the complain should not be raised and also the phone is getting heated, if we r using net frequently.

Please solve this issue and please when u manufacture the phone, think about the customers who are going to use it.

I invested 6000 bugs on it.May be it is not that improtent for you, But its our hard earned money."Xolo" is the worst mobile which i can suggest to anyone.

Now...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Service related (cheated by service center)

 sijukktkd on Jan 17, 2017
I have ordered for Xolo q700 Battery from your service center 'Fortune Service center, Calicut, Kerala'
I paid Rs.600 for the battery. One of the rep one of the executive gave the battery in a plastic cover then he hide from front office.
When I fix the battery in mobile is not working. I have charged the battery 4 hours.
I called to Fortune service center and spoke to a agent he behaved me very badly and he saying that we cannot do anything in this battery.
What I wanna do now I lost Rs600 with this irresponsible service center.
Xolo cheating the people giving...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo Q1010i - Phone blast

 Ilayamaran on Jan 13, 2017
Hi

My name is Ilayamaran, live in Chennai.

My contact no. 9500100271
mail ID ilayamaran45@gmail.com

I was using XOLO Q1010i for almost 2 years, bought it for 11.5k and it was working normal and smooth till yesterday. I was having my phone in my pants pocket and it was idle, didn't ON data or not listening to music too and my phone battery percentage also 80 % only, but suddenly slight fire started coming from battery and within few seconds my phone got blast at behind, battery fully burned and screen cracked, slightly came out from panel. My...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Overcharge on spare part by service center

 shankarkharat96 on Jan 1, 2017
Respected sir,
my mobile battery has been failed when i went to service station they said extra 50% of spare part as the company specified end customer price at website of xolo company my handset is xolo black 1x and the battery price is 525.16 INR as specified on company website but service center is said 1200INR
service center name:- tirupati cellular, pimpri
spare part price list reference company website:-
http://www.xolo.in/spare-parts?Device=BLACK1X
the service center also refused to give original bill of the spare parts
please help me and give a...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Phone gone dead during the service i'm going to complaint in consumer court if i doesn't get any solution

 Sàgâr Kūmāwät on Dec 28, 2016
I send my xolo black1x (Imei number :
911482552441006#911482552235473) to the service center for the problem of charging socket and pay 450 ruppes for this the charging socket is got changed but my phone does'nt got on. It done dead. I again send it to the service center but they are saying that i open my cell phone somewhere else the security seal is broken. This phone can't be repaired.
Phone gone dead during the service i'm going to complaint in consumer court if i does'nt got any solution...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Wrong invoice

 sachinoza89@yahoo.com on Dec 27, 2016
We have received xolo era x before five days we have found imei number in mobile phone and in invoice both are differant. We have visit xolo service center, mehsana (Gujatat) it also told that invoice wrong and not match imei number so it told us we can't give you any service without original or right invoice so please provide right invoice otherwise return mobile....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Mobile Not Working

 Sourabh Akash on Dec 21, 2016
I purchased XOLO BLACK on 4th January and it have charging problem as well as touch problem. I gave it to service center but now service center is saying it will take more time since touch is not working. Can you please see the problem soon.
IMEI - 911451001653982
Service Center - Bokaro Steel City, Lava Care
Serial No given by Service Center - 6498...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Problem in charging socket

 gouthami chauhan on Dec 17, 2016
Bought xolo one hd from online. It worked good for 10days. Later the charging percentage changes automatically. Problem is with the charging socket. I called the customer care center of xolo they told me to go to service center. Those people kept mobile for 4days and gave it back. The problem is still not resolved. I request you to kindly give me some solution. Thanking you....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo — No voice heard by receiver in mobile xolo era 4 k model

 KG Korant on Dec 17, 2016
I has purchase mobile zolo era 4k in march 2016 online.

After six month there is problem in voice. I. E. Receiver coiuld not heard voice. It was given to your customer care bridght communication in baroda (Gijarat) for repairing. He has repaired.
Again after one month same problem faced again repaired with bright communication.

Again after one & half month same problem faced.. Again given to bright communication. He told that noe speaker/mike is changed & now no problem will occur.
But unfortunately again same problem occur, now since it is under guarantee...
Complaint comments  Read comments Complaint category Other

Xolo — My phone is under warranty and service centre is charging for repair

 GUJJAR BROTHERS CREATIONS on Dec 14, 2016
I purchased my xolo black on dec 30 2015. Presently touch main key is not working. I went to laxminagar delhi service centre for repairing. My phone is not broken or damaged after it they are charging almost 4500 for repairing.
Work order no. Was 510011165764.
Customer no. Is not working... Sec 18 noida service centre is not there... The adress of nehru place service centre is not right. It seems lyk company is planning to close it... Please solve my problem
Rishu singh
9811236348...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Mobile technical problem

 kkparashar on Dec 12, 2016
Xolo era x mobile purchased on 05 may 16 becames u/s due to charging socket not working properly. phone is still warrenty i have visited 2 times xolo care at lakshya complex vadodara but still phone has becomes u/s due to same problem i think service personnel is not trained enough to repair it pls guide them so that i can overcome this problem & kindly feedback to me on my e mail id kkparashar136@gmail.com.Or otherwise i will follow the other way
thank u...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — XOLO play 8X 1100 mic problem

 Iyyappasamy on Dec 12, 2016
My mobile XOLO play 8X 1100 had mic problem and got it replaced with new mic PCB in XOLO service centre on Aug 2016. Now after 3 months i got the same problem again. Last time they charged me around 500 for the replacement of MIC and service. But in the XOLO spare parts portal(http://www.xolo.in/spare-parts?Device=PLAY8X-1100) the cost for the mic is mentioned as 80.74 only. Last time, I had argument with XOLO service center and Customer care for the price difference between the portal and the amount they are charging. But finally they convinced me to pay Rs500. Again i got the same problem. Kindly...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Molestation case in xolo service centre bilaspur (Robot generation) [Resolved]

 saurabh20 on Dec 5, 2016
Respected sir,

I hereby saying that i had submitted my phone in warrenty period to robot generation bilaspur (Service centre xolo) at the date of 7.11.2016
Attaching my job sheet no, phone bill copy and shop detail.

I am really embrased from the service for my xolo era hd.
They assured me for a replacement but the robot generation shop will giving me windows phone or single sim phone (In simple words outdated).
Why should i take the windows phone instead of using android.

After some day back they call me for to come in service centre...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo Era — Downloading apps automatically [Resolved]

 NagsRao on Nov 30, 2016
Dear Sir/Madam,

Good Morning. I Have bought XOLO era_X mobile phone 5 months back thru Amazon. After using one month I found that the Device is downloading unnecessary APPS with out my knowledge. with out touching the mobile apps are being downloaded regularly. Some times some games are also being played automatically. we have resetted it through factory reset also. I am facing so much headache with this. what should I do. Please advice.

Await for your valuable reply.

thanking you

with best regards

RNRAO
HYDERABAD
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Mobile switched off, not power on [Resolved]

 nagarjuna v on Nov 28, 2016
Sir, this is nagarjuna from rajahmundry, andhra pradesh. I purchased mobile xolo black 1x for rs9, 999/- in dec2015. My mobile has switch off due to low charging, when i charged it, it does not show any indication of charging, not poer on. When i go to service centre in rajhamundry, they are telling that they are not doing service to xolo mobiles. Please suggest me any authorized service centre in rajahmundry, andhra pradesh and what is the problem of my mobile....
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Old mobile received and refund denied [Resolved]

 santhosh2015 on Nov 23, 2016
SIR
i was ordered xolo black 1x(seller =lava international limited
Kunda_VL-VOI
when i was received mobile the box is not looking new condition and the tape was in open condition then i open the box the mobile looking used and dusty, fingerprint on mobile.then i saw the manufacturing date of mobile which is November 2015 it is almost one year old stock then i was rise refund request.then they took return my phone. now they said your mobile quality check fail and we will send back to you again.then i called snapdeal customer care 5 to 6 time every time they give only we will...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Deposited phone not received back from xolo service centre [Resolved]

 Priyanka0814 on Nov 21, 2016
I bought the xolo phone in 27-5-2015 from flipkart and in 2016 may i deposited the phone in their service centre for repairing and then after few days that centre was closed and i was out of station.. When i returned back i contacted the centre and i found that the centre was closed. Now when i contacted customer care, their representatives are telling me that we cannot help you in this regard as you have lost the receipt... Then they asked me if i could tell them the imei number then they could help me but after telling them the number they told me we cannot help you because our records are telling...
Complaint comments  Read comments [1]Complaint category Telecommunications

Xolo — Not charging indicator on & not power on... Xolo black 1x 32gb [Resolved]

 amitkadia on Nov 17, 2016
My mobile battery goes low and switched off. Then I put charging but its not charging also no charging indication, also not power on. I went service center. I give my XOLO BLACK 1X to them after sometime they are telling Mother board problem. I tell them to check battery may be there is battery problem then they said me that no battery problem its working perfectly its in good condition. They tell me put my phone for 1 week to solve motherboard issue. Then i put my phone in service center(named as HARSH TARANG MOBILE, AHMEDABAD, GUJARAT, INDIA) for servicing and take back it after 5 days. When i...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Non-availability of battery and flip cover for Xolo Play 6x-1000 mobile. [Resolved]

 naresh969536 on Nov 6, 2016
Dear Sir,
I have been regularly using Xolo mobiles for last few years. I was comfortable using these mobiles till i realised that the battery for Xolo Play 6x-1000 requires replacement. It is unfortunate to note that these spares are not available anywhere in market or online. I tried even at Varanasi Xolo service centre but unsuccessful.
Pls improve your aftersales service to maintain your brand loyalty.
I shall request to provide battery as well as black flip cover at the earliest. An early response shall be highly appreciated.
Thanks,
Naresh Kumar
nareshkumar86@rediffmail.com...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

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