Xolo Customer Care
XOLO
Customer satisfaction rating: 88%
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1378
COMPLAINTS

Xolo Customer Care

XOLO

Webpage:
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Address
A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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390
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254

Phone:

Mobile:
Mobile:
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152
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62

Additional info
Customer satisfaction rating
88%
Complaints
1378
Pending
11
Resolved
1206
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Xolo Complaints & Reviews

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Xolo — XOLO 8X 1020, touch screen is not working.

 gurunathBhopale on Jul 13, 2017
I have taken this phone 2 years back. It was working fine till now. But right now the whole touch screen of my mobile is not working. I am trying to reach their customer care mobile number, but it is telling me this number is not correct. I have taken this number from xolo official website.

Below is my mobile imei no-911414650452817 and 911414650503312
Sn:8x1020414k0004872

I am trying to call theirs authorized service center from pune area, theirs no also not getting connected. They also wrong numbers.

Please help me to resolve my issue.
Below...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo mobile blast on 2nd july 2017

 Abhijid on Jul 2, 2017
My mobile model is q1010i. Is blast just 4hrs back. So i called customer care and experience with unhelpful response. Received docket id:00173684

I don't know why it suddenly blast as it was in stable condition and unplugged with charging cable.
It can be a major incident but thanks too god that there is no injury in life. Only damaged my wallet with money and my wrist watch.
Please take necessary action from your end and do the needful. If i will not get any response from xolo company site then i will escalate this issue in social media as well as legal action. I will...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo black phone

 Sheke on Jun 19, 2017
Sir. I have purchased xolo black on 11/7/2016. Order no 20160710064011. Xolo black 4g phone touch not working properly. I have given to registered service center at bangalore last week. But they told me to its not working. Then they told me to return back to where you have purchased. So pls give me a new mobile phone or refund money. Pls do the need full things. I am your regular customer. And junioun customer. Pls help me. Thanks regards from satish ankalagi. Bangalore karnataka....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Q1010i smartphone

 Sushilj on Jun 19, 2017
My phone started getting shut down on itself so took it to one of the service centers mentioned on the official website. There i was told that there is a problem with and has to be replaced. They charged rs.1100 for new battery and asked to get it back within two days. After two i got the phone and was told that the battery has been replaced and the phone is working fine but i wasn't able to check the phone that time cause the battery was discharged. So i brought back the phone to home and charged. After charging i noticed that the problem was not resolved. I took back the phone to service center...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Chatting me your authorized service centre

 suvanker on Jun 15, 2017
My phone era4g 7months running on 11/6/17 my phone was dead i go to ur authorized sarvice centre galaxy electronic trades kolkata they told me there is a liquid damaged i was charged 550 rupee's but after one day same condition of my phone and now they told ur battery damaged. But i know that there is a no liquid damaged they are cheating me plese help me to continue with xolo...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — mic issue

 Nirmala Asthana on Jul 18, 2017
I already repaired my xolo 8x-1100 mic 6 times i.e..3 times during warranty and 3 times during out of warranty . They repaired my handset in the cost of rs650 but still i m facing same problem again n again . Im very much disappointed with xolo service and also their product quality.I have purchased my handset almost 3 years ago after 6 months from purchasing date i got mic issue, so i have visited nearest authorise service centre, they repaired my issue after 18 days and gave back my handset . Then again after few days same issue again appear, then also i have visited service centre and again they...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo era 2 [Resolved]

 Ravi Ramya on May 24, 2017
Xolo era 2 mobile I use Jio and Airtel sim here I get a problem in sending and recieving sms in Airtel sim but Jio no problem if i want send sms by using airtel sim it us giving sms not sent but this airtel sim working other mobile neatly there is no problem to send and recieve sms but in xolo era 2 mobile is a problem to sent sms so please any one solve this problem or else give me nearest service center address to my address is Bidadi, Ramanagar dist
Contact me 7259905334
Or ravip06@gmail.com...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Xolo — Few apps not running.

 Siddharth Meher on May 23, 2017
Recently I bought a XOLO ERA 2X 3GB.
Expected to run all kinds of apps but as I installed Facebook app and tried to open, a dialogue box appears stating "unfortunately, Facebook has stopped"
Not only Facebook, but also Instagram is also showing the same thing. And these are the apps that I have tried recently only.. I even tried them first uninstalling and then reinstalling but the same problem is still persisting. Please help me out to give a good review for this phone....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Xolo — XOLO q1100 play 8x mic breaks every 3 months

 Vishal Sheth on May 10, 2017
I had purchased xolo play 8x 1100 some time back. Initially it worked fine for 6 month. on 6th month mic stopped working. I took it to service center and got it repaired. Service center replaced it every time until it was in warranty. But now warrenty is over. Service center charges 550 for replacing mic. For time being i pickup phone with loud speaker mode and than it works.
service center asks 550/- for repairing every time. But every 3 months its not worth paying.
Can you help on this?

My mobile 8951721561
Vishal Sheth...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Black xolo 1x giving problem again and again

 y p nayyar on May 9, 2017
I purchased black xolo1 x from reliance digital store gurgaon on 25/07/2016
against name y.p.nayyar imei no 911482552172510
it is giving continues problem i got it repaired no of time from your service centre at yammunagar they gave me new adopter on payment basis also and
said that adopter u r using is nor in order
after some days it again got out of order i got it repaired three or four times
from your authorised dealer raj mobile distt solan himachal pradesh
everytime it remained in dealers shop as they told waiting for part from
the company .main...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Mobile q1010i

 mayank3010 on Apr 28, 2017
Dear sir

I had xolo q1010i which i was using since more than two years and it. However today while charging suddenly flames started coming from it and then it exploded.
The phone is completely bunt from the back side. The plastic frame is melted and screen have also come outside of the frame. Also all my important data and contacts are gone.
I have recommended xolo products to many friends but now i am facing such problem which is discouraging to me as well as other xolo product users.

Please look into the matter at the earliest and provide alternate solution...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Sim tray for xolo era hd [Resolved]

 ashirimam on Apr 27, 2017
I have a complaint regarding my "xolo era hd sim tray". I visited the service centre itself but i was really disappointed with this kind of hospitality they provided me. My problem was neglected at every point. Neglegance of my complaints regarding my sim tray. Kindly help me out to prove that xolo is capable of standing in market and fulfilling the needs of customer. I shall be highly thankful to you.

I have tried more then 50 time to your customer care no. If this is your service then i have only one option left to go to consumer court

Thanks...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Xolo — Not get proper solution of my phone [Resolved]

 Bhatiumesh on Apr 26, 2017
Sir when I bought my phone then from then onwards the phone has software issue. When I have given it to service center then it looks around 3 months to resolve the problem, then the issue is of software and imei no., but about 2 weeks ago, due to my phone memory get full, I just do factory reset to my phone. From then onwards the phone cannot do call outgoing or incomming. When I show the problem to the service center then they simply said that the software get corrupted and phone imei no. is not showing (the same problem as before) Then I hand over the phone to the center they said they will resolve...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Nvidia Tegra Note [Resolved]

 flameofthenorth on Apr 22, 2017
Just wanted to share a missed business opportunity for an Indian technology company. This week I attended the Google Education summit in Auckland, New Zealand, where I propose schoolwide takeup of android devices on a system that gives teachers the complete freedom to garden wall internet activity to prevent misuse and mis scope of student endeavour. Because Xolo are unable to return or replace my in warranty tablet in the fifteen months since I returned it, I was unable to showcase their devices in my presentation.

What a bunch of jokers. Anyone reading this, buy Micromax.
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Bad performance of xolo era 1x [Resolved]

 Aryan Arindam Saha on Apr 18, 2017
Sir ami flipcart dia xolo era 1x kine6ii but kodin ar modhei software problem ho66e phone a dekha66e unfortunately stooped...
Did not responding aiguli tarpor sound isse as6ee battery isse ho66e but service center gele amake software update kore dia dia66ee but ami 15-16 bar service center ge6ii... I want to return my phone and replace my phone.. Call me 8481878489, 8910890353...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Xolo q1010i blast and fully burned [Resolved]

 Parveen Taya on Apr 14, 2017
Dear sir,

Hi

My name is parveen kumar from panipat (Haryana).

My contact no.9466588851
Mail id: 74choudhary@gmail.com

I was using xolo q1010i for almost 3 years, bought it for rs.10360/- and it was working normal and smooth till yesterday. I was at my home seating on the sofa the phone was hanged and when i restart the phone after some time suddenly slight fire started coming from battery and within few seconds my phone got blast at behind, battery fully burned and screen cracked, slightly came out from panel. My sofaset was fully...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Xolo Black touch screen issue intermittently [Resolved]

 Dhananjaiah M.V on Apr 14, 2017
Hi Team,
Here i am informing about my 'Xolo Black' phone issue and 2nd time facing touch screen issue under warranty period. Again same problem as started at 3rd time but warranty is completed. Finally this issue is completely not resolved from beginning on-wards. May be particular this model have a some issue. Here i am sincerely requesting to please replace my mobile with any other equivalent model.
Kindly reply on my request....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Xolo — My mobile blast and get physically damage [Resolved]

 junejaaslam on Apr 9, 2017
I have complain with Xolo mobile. I have mobile Xolo Q1011. The incident was happened on 17th March 2017. I had keep phone in my pocket and suddenly, It was get heat. It take out from my pocket and throw out side. It started to burn. I got burn in leg. I want to claim on Xolo company for it. I want to news mobile handset and also compensation for physically damage. How it can be happen without any issue??. My mobile number is 9978997228....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo — Lack of proper functioning [Resolved]

 Ajay9414090160 on Apr 2, 2017
Sir
I am Ajay Aggarwal, I have recently purchased "xolo ex1" two months ago from online e commerce website 'flipkart' . Its touch is not functioning properly and problem in incoming calls which is issue of great concern . I had heard great reviews about it and even in my budget for a businessman . But after using it realised it for two months it is really disappointing. Hope to hear from you soon regarding the solutions to my problem with the phone....
Complaint comments  Read comments Complaint category Electronics & Appliances

Xolo — Xolo service center is not providing the battery [Resolved]

 SangitaSasmal on Mar 27, 2017
Hi,
I bought a Xolo black 1 x phone 7 months ago. Now suddenly, few weeks ago the battery went dead. It was not charging up at all. And the phone is not switched on at all.
I went to the servicing center. According to them, I need to replace the battery.But they told that the battery is not available in the market.
Now Its been 3 weeks and I still don't get the battery and the phone is still dead.

So I request to the company to take a strict action about that and replace my battery at the earliest....
Complaint comments  Read comments Complaint category Mobile Handsets

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