Xolo Customer Care
XOLO
Customer satisfaction rating: 87%
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1365
COMPLAINTS

Xolo Customer Care

XOLO

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Address
A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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191
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133

Phone:

Mobile:
Mobile:
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133
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56

Additional info
Customer satisfaction rating
87%
Complaints
1365
Pending
1207
Resolved
1174
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Xolo Customer Care related pictures (293)

Xolo Complaints & Reviews

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Xolo — Nvidia Tegra Note

 flameofthenorth on Apr 22, 2017
Just wanted to share a missed business opportunity for an Indian technology company. This week I attended the Google Education summit in Auckland, New Zealand, where I propose schoolwide takeup of android devices on a system that gives teachers the complete freedom to garden wall internet activity to prevent misuse and mis scope of student endeavour. Because Xolo are unable to return or replace my in warranty tablet in the fifteen months since I returned it, I was unable to showcase their devices in my presentation.

What a bunch of jokers. Anyone reading this, buy Micromax.
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Bad performance of xolo era 1x

 Aryan Arindam Saha on Apr 18, 2017
Sir ami flipcart dia xolo era 1x kine6ii but kodin ar modhei software problem ho66e phone a dekha66e unfortunately stooped...
Did not responding aiguli tarpor sound isse as6ee battery isse ho66e but service center gele amake software update kore dia dia66ee but ami 15-16 bar service center ge6ii... I want to return my phone and replace my phone.. Call me 8481878489, 8910890353...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Xolo q1010i blast and fully burned

 Parveen Taya on Apr 14, 2017
Dear sir,

Hi

My name is parveen kumar from panipat (Haryana).

My contact no.9466588851
Mail id: 74choudhary@gmail.com

I was using xolo q1010i for almost 3 years, bought it for rs.10360/- and it was working normal and smooth till yesterday. I was at my home seating on the sofa the phone was hanged and when i restart the phone after some time suddenly slight fire started coming from battery and within few seconds my phone got blast at behind, battery fully burned and screen cracked, slightly came out from panel. My sofaset was fully...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Xolo Black touch screen issue intermittently

 Dhananjaiah M.V on Apr 14, 2017
Hi Team,
Here i am informing about my 'Xolo Black' phone issue and 2nd time facing touch screen issue under warranty period. Again same problem as started at 3rd time but warranty is completed. Finally this issue is completely not resolved from beginning on-wards. May be particular this model have a some issue. Here i am sincerely requesting to please replace my mobile with any other equivalent model.
Kindly reply on my request....
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — My mobile blast and get physically damage

 junejaaslam on Apr 9, 2017
I have complain with Xolo mobile. I have mobile Xolo Q1011. The incident was happened on 17th March 2017. I had keep phone in my pocket and suddenly, It was get heat. It take out from my pocket and throw out side. It started to burn. I got burn in leg. I want to claim on Xolo company for it. I want to news mobile handset and also compensation for physically damage. How it can be happen without any issue??. My mobile number is 9978997228....
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Lack of proper functioning

 Ajay9414090160 on Apr 2, 2017
Sir
I am Ajay Aggarwal, I have recently purchased "xolo ex1" two months ago from online e commerce website 'flipkart' . Its touch is not functioning properly and problem in incoming calls which is issue of great concern . I had heard great reviews about it and even in my budget for a businessman . But after using it realised it for two months it is really disappointing. Hope to hear from you soon regarding the solutions to my problem with the phone....
Complaint comments  Read comments Complaint category Electronics & Appliances

Xolo — Xolo service center is not providing the battery

 SangitaSasmal on Mar 27, 2017
Hi,
I bought a Xolo black 1 x phone 7 months ago. Now suddenly, few weeks ago the battery went dead. It was not charging up at all. And the phone is not switched on at all.
I went to the servicing center. According to them, I need to replace the battery.But they told that the battery is not available in the market.
Now Its been 3 weeks and I still don't get the battery and the phone is still dead.

So I request to the company to take a strict action about that and replace my battery at the earliest....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Services center complaint [Resolved]

 jayantabose077 on Mar 25, 2017
Dear sir,

myself jayanta bose, i handover my mobile vasi at JP telecom service center, the proper services was not given, previously 1year,

due to some problem, i repair my handset, and i pay 4000,

that time also same problem, he damaged my mobile body, \

but i didnt got proper service, they took out my vibration chip of mobile.

previous month, again i visited to Jp telecom, proper service was not given

and i paid money for that, , cause my mobile was automatically was switch off, she told me software...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Dialler problem

 Paul clemens on Mar 20, 2017
I brought the phone xolo era 4k 2 days before from homeshop 18 .. now i found out its dialler not working not able to call, i cant return the product to homeshop 18 back because they dont accept return after 48hrs of purchase, hmm so should i give to customer service near my place??
in rourkela called (smile services).. here they dont even listen whats the problem is. what should i do now ? someone respond soon and can this be sort it out?...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Regarding component missing form service center

 Sultan Anwar Khan on Mar 20, 2017
Sir/Madam
I have visited xolo service center where I recently visited due to problem in my handset, and again when the same problem occur I again visited the same service center they told me that some component is missing from your motherboard. So this proves that the job of missing component is done in service center only...
IMEI no.-911482551603598, 911482551857061
Contact-8853147147, email:sakhan367@gmail.com
I want the step should be taken immediately as soon as possible... and I want reply soon.
Thank you
From Sultan Anwar...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo tegra note tablet returned for in warranty service 12 months ago

 flameofthenorth on Mar 20, 2017
I returned above item to the service centre in noida in feb 2016. The company has ignored communications and failed to return or repair the item.

I submitted a complaint through this site three months ago. I received two emails telling me to submit an imei number (That a tablet does not have) and to call a local service centre. I have explained that, as it is now twelve months past, i now live in new zealand.

I would like my unit returned or replaced.

Xolo is such a bad example for indian technology companies. Shameful....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Xolo — Not fully charging phone dead [Resolved]

 Aman chandrawanshi on Mar 19, 2017
I had bought xolo era 4g on 17th april 2016 and it is under 1 year warranty dispatched by snapdeal .I suffer from its charging problem i had visited to many times at my nearest Lava service centre at Sri Ram plaza, Bank More, Dhanbad, Jharkhand .
But they can't able to detect its problem and they also can't able to sortout that problem and they gave me so many excuses that your battery is weak, your charging jac have problem etc.. but they can't able to give me a final solution about that.
If this is the kind of service you are providing to your consumers then how anyone can recommend...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Xolo — Xolo era 1x no network [Resolved]

 Nafees12 on Mar 15, 2017
Dear concerned
I have brought xolo era 1 x in nov it was working great but suddenly one day it get so hot like anything, i removed battery its cooled down, but from then i am not getting networks specially jio volte, the mark v doesn't comes up, then i contact custmor care, they refer me service center, but service center in ghatkopar mumbai is like fish market, they dont understand prob, i gave them twice, but my problem is still there, no network

Its having hardware issues, but idots keep update software

I really feel i got cheated by this company, even i...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Xolo black 3gb not working

 sharac2 on Mar 15, 2017
Hello,

I have bought xolo black phone (911451001785735) on 24 march 2016 and the phone started giving problem after 2 months. I first visited service center, gwalior on 23 april 2016 as the phone was dead (Not switching on). Since then i visited various service centers (Gwalior and noida) several times for the same problem but the problem is not resolved yet.

My phone is not working since one week and today when i visited service center and they said it is motherboard problem which is not letting the phone to work. Now they are asking for 9000 rupees for changing the...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Does not working charging pin [Resolved]

 harendra rathore on Mar 14, 2017
My self harendra rathore. i have a mobile xolo Q1010i.that has been breakeddown .due to the problem of demege only charging pin thatswhy my mobile is not getting charge. but your servise center (add. shah market sanjay palace agra uttar pradesh ) is showing misbehave . they are showing unwanted extra faulty problem in mobile .its seams to me they are showing fraudness. so please help me ....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo — My mobile battery goes low and switched off. [Resolved]

 Vaibhav Kuvadiya on Mar 9, 2017
My mobile battery goes low and switched off. Then I put charging but its not charging also no charging indication, also not power on.

I replaced battery a month ago as per their request of service center worth of ₹ 900 at xolo service center ADAJAN SURAT. But still I am facing same problem.

What should I do? I don't believe that xolo the next level... I fell it's on last level......
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Touch problem and unsatisfied from service centre [Resolved]

 Bhimpooja on Mar 9, 2017
I. Bought xolo phone but after some time it show many problem when i visited your coustomer care they gave me unsatisfied answer they told me that your cell phone some parts are missing that was suprised to me becasue i never open cell phone to local shop now present touch not work properly nd coustomer care told me new story that parts are missing.i request to u to solve my problem quickly as well as possible....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — It doesn't get any updates despite being a famous phone [Resolved]

 AHMED SAKRI on Mar 5, 2017
I have been using XOLO era 4k from a long time and it does not get any of theupdateIt doesn't get any updates despite being a famous phone.while era 4g got marshmallow update then why Didi this phone get any updates, It doesn't get any updates despite being a famous phone, It doesn't get any updates despite being a famous phone, It doesn't get any updates despite being a famous phone....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Phone dead [Resolved]

 deepinder singh on Feb 28, 2017
I have same problem as below

[Resolved] Xolo Black 1x — Not Charging & Not Power On...

9 Reviews
Su Suresh Technoo on Feb 15, 2016 Submit a Complaint
My mobile battery goes low and switched off. Then I put charging but its not charging also no charging indication, also not power on. I went service center today. They are telling Mother board problem. Also I begged him to boost battery, He is not able to listioning my words. Finally he is telling we are not taking xolo device for service. He given me a written also.

He is telling me to...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Charger bekar ho gaya hai [Resolved]

 trimohan sharma on Feb 9, 2017
Sir Maine 1 month pehle xolo era1x set khareeda tha jisme mera charger bekar ho gaya hai Jise lekar main service centre gaya to VAhan log set kholne ke lie bole an sir mera charger bekar hua hai to main mobile set kyun khulwaun jabki mera phone dusre charger se charge ho raha hai to unhone mera charger replace nahin to kya mera charger replace nahin hoga sujhav den mob.no.8273124493...
Complaint comments  Read comments Complaint category Mobile Handsets

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