Xolo Customer Care
XOLO
Customer satisfaction rating: 88%
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1384
COMPLAINTS

Xolo Customer Care

XOLO

Webpage:
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Address
A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
402
down
263

Phone:
Phone:
up
92
down
37

Mobile:
Mobile:
up
163
down
63

Additional info
Customer satisfaction rating
88%
Complaints
1384
Pending
12
Resolved
1209
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Xolo Complaints & Reviews

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Xolo — xolo pathetic services

 rakesh_4utoo on Dec 26, 2017
I have submitted my XOLO phone on 21st December, XOLO / Lava engr checked the phone for a good time for tried to finding any issue so that they can refuse the phone or charge for it. Unfortunately they didn't find any issue and accepted the same, later on after 3 days they refuse to repair it and asked me to give 2095 INR for changing the part as per them the part is effected by water, now this is their game to earn money for faulty part, i was suppose to get this information at the time of submitting the device, i was waited for 1 hour to get my phone inspected and get to repaired, at that time...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — xolo q1010i - phone blast [Resolved]

 Gine.S on Nov 28, 2017
Hi,

My name is gine s, from chennai.
My mail id is s. Gine07@gmail.com
I was using xolo q1010i for almost 3 years, bought it for 11k and it was working normal and it was in good condition only. The phone is also very good i didn't face any problem with my phone. On sep 2nd, 2017, i charged my phone and removed it from charger, but after one hour, my phone got blast suddenly. Phone was not in use also. Battery got fully burned and screen also got cracked. My phone pictures are attached below which got affected. I also had attached the invoice and imei no. Of my phone.
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — xolo chromebook pathetic service from a company, which seems to be shamelessly made in india

 mervin fernandes on Nov 24, 2017
Last year in october, i purchased a xolo chromebook from snapdeal. The invoice number is s07c1d/16-17/12238, order no [protected], sub order [protected]. I was familiar with chromebooks in my previous office as i was fascinated to see colleagues do an entire 9 hour shift without a charger. This only proved chromebooks have a wonderful battery life.
So i went ahead and purchased the chromebook. I had to chase up with the online retailer as the order did not ship instantaneously. I then received the order on 10 october, 2016 and snapdeal rightly provided me an invoice of the same date as the...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Xolo — handset updated to android marshmallow

 A96 on Nov 9, 2017
I am using xolo era 4g handset. Updated my phone's software from lollipop to marshmallow. Now the time that appears on the status/ notification bar is not getting updated. I need a help to fix the issue. This is happening form past 3 to 4 days. Really annoying. My date and time settings are automatic, i had also tried changing it to manual still the issue persists. The time get stucked until i change it from settings of from clock app. The clock widget i use is also showing the wrong time along with. According to my searches i found if any ram stopper or cleaner apps are used then this issue can...
Complaint comments  Read comments Complaint category Mobile Handsets

krishna — most of the time we are facing low voltage, even the fan is working in very low speed

 sastikrishna on Oct 7, 2017
Sir, i am madhaveill mettm nagar,, madhvaram chennai - 60. There is consistently low voltage in our area, kindly arrange for correct / normal voltage. Most of the time we are facing low voltage, even the fan is working in very low speed that there is now air we could feel. Frequently there are power interruptions in the night hours affecting our sleep, in our family both elderly & small kids are there, please solve this problem as soon as possible......
Complaint comments  Read comments [1]Complaint category Home & Garden

Xolo — charging issue

 abhishek rawani on Oct 1, 2017
Phn thik se charge ni hota h...2 bar phn ka charging board change karaye 640 rs laga... But same halat h... Service centre wala ko bolo to bolte h... Apka charger thik ni h... Hm jab gaye service centre or jitni baar gaye waha dekhe sare costumer charging prblm hi le kar aate... I think this is the worst company... Phone ko charge me lagao to charge ni badhta ulta kav kav drain ho jata... Kav charge hota v to bohot slow... Mujhe lagta h... Bas jab tak company ka phone pe warranty h tab tak thik h... Baad me daudte raho service centre or paise dete jao company ko repair k liye... Yaa to jin k pas...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Xolo — switching off due to overheating

 Mayur2821 on Aug 15, 2017
Sir my phone xolo era 4g is gettng switched ff again and again due to overheating message displayed on the screen, as in fact its not heated that much while usage of only 5 min. Its get switched off by displaying the message of overheating. It even not allow me to play the game for five min. Or if i use othr app it max takes 20-30 to get switched off. Plzz sir find a solution of it and resolve it....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — mobile handset problems. xolo black 1x

 Ramesh. Davle on Aug 1, 2017
Sir. I have purchased xolo black 1 x on 16/10/2016 through shop cj. Order no [protected]. Xolo black 4g phone touch pad not working properly, he is off automatically some times a day. And not on immediately, then he was on but that time few words on screen (Starting anroied app) and after 15 minute mobile on. Screen brightness problems.
Please help me and solve my mobile problem's.

My address - dhaitnagar ambad, district jalna. Mobile [protected]....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — unethical behaviour by service centre

 Shashx3 on Jul 31, 2017
My phone was getting off every time with sim in it. I visited lava service center. They told me it is problem of display & it'll cost rs.1048 of replacing the LCD display of my phone. I said ok. than after 3 days when i got my phone back there was problem with the touch( which was working fine before ) they told me it needs software update which will cost around rs.120. After that also my real issue was not resolved & they said there is problem with "IC" of the phone and it cannot be repaired. So, I was like then why did you even changed my LCD display? and i asked for my refund of 1200 rs but they...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Xolo — XOLO 8X 1020, touch screen is not working.

 gurunathBhopale on Jul 13, 2017
I have taken this phone 2 years back. It was working fine till now. But right now the whole touch screen of my mobile is not working. I am trying to reach their customer care mobile number, but it is telling me this number is not correct. I have taken this number from xolo official website.

Below is my mobile imei no-[protected] and [protected]
Sn:8x1020414k0004872

I am trying to call theirs authorized service center from pune area, theirs no also not getting connected. They also wrong numbers.

Please help me to resolve my issue.
Below...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Xolo mobile blast on 2nd july 2017

 Abhijid on Jul 2, 2017
My mobile model is q1010i. Is blast just 4hrs back. So i called customer care and experience with unhelpful response. Received docket id:00173684

I don't know why it suddenly blast as it was in stable condition and unplugged with charging cable.
It can be a major incident but thanks too god that there is no injury in life. Only damaged my wallet with money and my wrist watch.
Please take necessary action from your end and do the needful. If i will not get any response from xolo company site then i will escalate this issue in social media as well as legal action. I will...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo black phone

 Sheke on Jun 19, 2017
Sir. I have purchased xolo black on 11/7/2016. Order no [protected]. Xolo black 4g phone touch not working properly. I have given to registered service center at bangalore last week. But they told me to its not working. Then they told me to return back to where you have purchased. So pls give me a new mobile phone or refund money. Pls do the need full things. I am your regular customer. And junioun customer. Pls help me. Thanks regards from satish ankalagi. Bangalore karnataka....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Chatting me your authorized service centre

 suvanker on Jun 15, 2017
My phone era4g 7months running on 11/6/17 my phone was dead i go to ur authorized sarvice centre galaxy electronic trades kolkata they told me there is a liquid damaged i was charged 550 rupee's but after one day same condition of my phone and now they told ur battery damaged. But i know that there is a no liquid damaged they are cheating me plese help me to continue with xolo...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — mic issue [Resolved]

 Nirmala Asthana on Jul 18, 2017
I already repaired my xolo 8x-1100 mic 6 times i.e..3 times during warranty and 3 times during out of warranty . They repaired my handset in the cost of rs650 but still i m facing same problem again n again . Im very much disappointed with xolo service and also their product quality.I have purchased my handset almost 3 years ago after 6 months from purchasing date i got mic issue, so i have visited nearest authorise service centre, they repaired my issue after 18 days and gave back my handset . Then again after few days same issue again appear, then also i have visited service centre and again they...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Xolo era 2 [Resolved]

 Ravi Ramya on May 24, 2017
Xolo era 2 mobile I use Jio and Airtel sim here I get a problem in sending and recieving sms in Airtel sim but Jio no problem if i want send sms by using airtel sim it us giving sms not sent but this airtel sim working other mobile neatly there is no problem to send and recieve sms but in xolo era 2 mobile is a problem to sent sms so please any one solve this problem or else give me nearest service center address to my address is Bidadi, Ramanagar dist
Contact me [protected]
Or ravip06@gmail.com...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Xolo — Few apps not running.

 Siddharth Meher on May 23, 2017
Recently I bought a XOLO ERA 2X 3GB.
Expected to run all kinds of apps but as I installed Facebook app and tried to open, a dialogue box appears stating "unfortunately, Facebook has stopped"
Not only Facebook, but also Instagram is also showing the same thing. And these are the apps that I have tried recently only.. I even tried them first uninstalling and then reinstalling but the same problem is still persisting. Please help me out to give a good review for this phone....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Xolo — XOLO q1100 play 8x mic breaks every 3 months

 Vishal Sheth on May 10, 2017
I had purchased xolo play 8x 1100 some time back. Initially it worked fine for 6 month. on 6th month mic stopped working. I took it to service center and got it repaired. Service center replaced it every time until it was in warranty. But now warrenty is over. Service center charges 550 for replacing mic. For time being i pickup phone with loud speaker mode and than it works.
service center asks 550/- for repairing every time. But every 3 months its not worth paying.
Can you help on this?

My mobile [protected]
Vishal Sheth...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Black xolo 1x giving problem again and again

 y p nayyar on May 9, 2017
I purchased black xolo1 x from reliance digital store gurgaon on 25/07/2016
against name y.p.nayyar imei no [protected]
it is giving continues problem i got it repaired no of time from your service centre at yammunagar they gave me new adopter on payment basis also and
said that adopter u r using is nor in order
after some days it again got out of order i got it repaired three or four times
from your authorised dealer raj mobile distt solan himachal pradesh
everytime it remained in dealers shop as they told waiting for part from
the company .main...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Mobile q1010i [Resolved]

 mayank3010 on Apr 28, 2017
Dear sir

I had xolo q1010i which i was using since more than two years and it. However today while charging suddenly flames started coming from it and then it exploded.
The phone is completely bunt from the back side. The plastic frame is melted and screen have also come outside of the frame. Also all my important data and contacts are gone.
I have recommended xolo products to many friends but now i am facing such problem which is discouraging to me as well as other xolo product users.

Please look into the matter at the earliest and provide alternate solution...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Sim tray for xolo era hd [Resolved]

 ashirimam on Apr 27, 2017
I have a complaint regarding my "xolo era hd sim tray". I visited the service centre itself but i was really disappointed with this kind of hospitality they provided me. My problem was neglected at every point. Neglegance of my complaints regarding my sim tray. Kindly help me out to prove that xolo is capable of standing in market and fulfilling the needs of customer. I shall be highly thankful to you.

I have tried more then 50 time to your customer care no. If this is your service then i have only one option left to go to consumer court

Thanks...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

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