Xolo Customer Care
XOLO
Customer satisfaction rating: 88%
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1372
COMPLAINTS

Xolo Customer Care

XOLO

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Address
A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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378
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248

Phone:

Mobile:
Mobile:
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141
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58

Additional info
Customer satisfaction rating
88%
Complaints
1372
Pending
1214
Resolved
1196
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Xolo Complaints & Reviews

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Xolo — Xolo era 2

 Ravi Ramya on May 24, 2017
Xolo era 2 mobile I use Jio and Airtel sim here I get a problem in sending and recieving sms in Airtel sim but Jio no problem if i want send sms by using airtel sim it us giving sms not sent but this airtel sim working other mobile neatly there is no problem to send and recieve sms but in xolo era 2 mobile is a problem to sent sms so please any one solve this problem or else give me nearest service center address to my address is Bidadi, Ramanagar dist
Contact me 7259905334
Or ravip06@gmail.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Few apps not running.

 Siddharth Meher on May 23, 2017
Recently I bought a XOLO ERA 2X 3GB.
Expected to run all kinds of apps but as I installed Facebook app and tried to open, a dialogue box appears stating "unfortunately, Facebook has stopped"
Not only Facebook, but also Instagram is also showing the same thing. And these are the apps that I have tried recently only.. I even tried them first uninstalling and then reinstalling but the same problem is still persisting. Please help me out to give a good review for this phone....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Xolo — XOLO q1100 play 8x mic breaks every 3 months

 Vishal Sheth on May 10, 2017
I had purchased xolo play 8x 1100 some time back. Initially it worked fine for 6 month. on 6th month mic stopped working. I took it to service center and got it repaired. Service center replaced it every time until it was in warranty. But now warrenty is over. Service center charges 550 for replacing mic. For time being i pickup phone with loud speaker mode and than it works.
service center asks 550/- for repairing every time. But every 3 months its not worth paying.
Can you help on this?

My mobile 8951721561
Vishal Sheth...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Black xolo 1x giving problem again and again

 y p nayyar on May 9, 2017
I purchased black xolo1 x from reliance digital store gurgaon on 25/07/2016
against name y.p.nayyar imei no 911482552172510
it is giving continues problem i got it repaired no of time from your service centre at yammunagar they gave me new adopter on payment basis also and
said that adopter u r using is nor in order
after some days it again got out of order i got it repaired three or four times
from your authorised dealer raj mobile distt solan himachal pradesh
everytime it remained in dealers shop as they told waiting for part from
the company .main...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Mobile q1010i

 mayank3010 on Apr 28, 2017
Dear sir

I had xolo q1010i which i was using since more than two years and it. However today while charging suddenly flames started coming from it and then it exploded.
The phone is completely bunt from the back side. The plastic frame is melted and screen have also come outside of the frame. Also all my important data and contacts are gone.
I have recommended xolo products to many friends but now i am facing such problem which is discouraging to me as well as other xolo product users.

Please look into the matter at the earliest and provide alternate solution...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Sim tray for xolo era hd

 ashirimam on Apr 27, 2017
I have a complaint regarding my "xolo era hd sim tray". I visited the service centre itself but i was really disappointed with this kind of hospitality they provided me. My problem was neglected at every point. Neglegance of my complaints regarding my sim tray. Kindly help me out to prove that xolo is capable of standing in market and fulfilling the needs of customer. I shall be highly thankful to you.

I have tried more then 50 time to your customer care no. If this is your service then i have only one option left to go to consumer court

Thanks...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Xolo — Not get proper solution of my phone

 Bhatiumesh on Apr 26, 2017
Sir when I bought my phone then from then onwards the phone has software issue. When I have given it to service center then it looks around 3 months to resolve the problem, then the issue is of software and imei no., but about 2 weeks ago, due to my phone memory get full, I just do factory reset to my phone. From then onwards the phone cannot do call outgoing or incomming. When I show the problem to the service center then they simply said that the software get corrupted and phone imei no. is not showing (the same problem as before) Then I hand over the phone to the center they said they will resolve...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Nvidia Tegra Note

 flameofthenorth on Apr 22, 2017
Just wanted to share a missed business opportunity for an Indian technology company. This week I attended the Google Education summit in Auckland, New Zealand, where I propose schoolwide takeup of android devices on a system that gives teachers the complete freedom to garden wall internet activity to prevent misuse and mis scope of student endeavour. Because Xolo are unable to return or replace my in warranty tablet in the fifteen months since I returned it, I was unable to showcase their devices in my presentation.

What a bunch of jokers. Anyone reading this, buy Micromax.
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Bad performance of xolo era 1x

 Aryan Arindam Saha on Apr 18, 2017
Sir ami flipcart dia xolo era 1x kine6ii but kodin ar modhei software problem ho66e phone a dekha66e unfortunately stooped...
Did not responding aiguli tarpor sound isse as6ee battery isse ho66e but service center gele amake software update kore dia dia66ee but ami 15-16 bar service center ge6ii... I want to return my phone and replace my phone.. Call me 8481878489, 8910890353...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Xolo q1010i blast and fully burned

 Parveen Taya on Apr 14, 2017
Dear sir,

Hi

My name is parveen kumar from panipat (Haryana).

My contact no.9466588851
Mail id: 74choudhary@gmail.com

I was using xolo q1010i for almost 3 years, bought it for rs.10360/- and it was working normal and smooth till yesterday. I was at my home seating on the sofa the phone was hanged and when i restart the phone after some time suddenly slight fire started coming from battery and within few seconds my phone got blast at behind, battery fully burned and screen cracked, slightly came out from panel. My sofaset was fully...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Xolo Black touch screen issue intermittently

 Dhananjaiah M.V on Apr 14, 2017
Hi Team,
Here i am informing about my 'Xolo Black' phone issue and 2nd time facing touch screen issue under warranty period. Again same problem as started at 3rd time but warranty is completed. Finally this issue is completely not resolved from beginning on-wards. May be particular this model have a some issue. Here i am sincerely requesting to please replace my mobile with any other equivalent model.
Kindly reply on my request....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo — My mobile blast and get physically damage

 junejaaslam on Apr 9, 2017
I have complain with Xolo mobile. I have mobile Xolo Q1011. The incident was happened on 17th March 2017. I had keep phone in my pocket and suddenly, It was get heat. It take out from my pocket and throw out side. It started to burn. I got burn in leg. I want to claim on Xolo company for it. I want to news mobile handset and also compensation for physically damage. How it can be happen without any issue??. My mobile number is 9978997228....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo — Lack of proper functioning [Resolved]

 Ajay9414090160 on Apr 2, 2017
Sir
I am Ajay Aggarwal, I have recently purchased "xolo ex1" two months ago from online e commerce website 'flipkart' . Its touch is not functioning properly and problem in incoming calls which is issue of great concern . I had heard great reviews about it and even in my budget for a businessman . But after using it realised it for two months it is really disappointing. Hope to hear from you soon regarding the solutions to my problem with the phone....
Complaint comments  Read comments Complaint category Electronics & Appliances

Xolo — Xolo service center is not providing the battery [Resolved]

 SangitaSasmal on Mar 27, 2017
Hi,
I bought a Xolo black 1 x phone 7 months ago. Now suddenly, few weeks ago the battery went dead. It was not charging up at all. And the phone is not switched on at all.
I went to the servicing center. According to them, I need to replace the battery.But they told that the battery is not available in the market.
Now Its been 3 weeks and I still don't get the battery and the phone is still dead.

So I request to the company to take a strict action about that and replace my battery at the earliest....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Services center complaint [Resolved]

 jayantabose077 on Mar 25, 2017
Dear sir,

myself jayanta bose, i handover my mobile vasi at JP telecom service center, the proper services was not given, previously 1year,

due to some problem, i repair my handset, and i pay 4000,

that time also same problem, he damaged my mobile body, \

but i didnt got proper service, they took out my vibration chip of mobile.

previous month, again i visited to Jp telecom, proper service was not given

and i paid money for that, , cause my mobile was automatically was switch off, she told me software...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Dialler problem [Resolved]

 Paul clemens on Mar 20, 2017
I brought the phone xolo era 4k 2 days before from homeshop 18 .. now i found out its dialler not working not able to call, i cant return the product to homeshop 18 back because they dont accept return after 48hrs of purchase, hmm so should i give to customer service near my place??
in rourkela called (smile services).. here they dont even listen whats the problem is. what should i do now ? someone respond soon and can this be sort it out?...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Regarding component missing form service center

 Sultan Anwar Khan on Mar 20, 2017
Sir/Madam
I have visited xolo service center where I recently visited due to problem in my handset, and again when the same problem occur I again visited the same service center they told me that some component is missing from your motherboard. So this proves that the job of missing component is done in service center only...
IMEI no.-911482551603598, 911482551857061
Contact-8853147147, email:sakhan367@gmail.com
I want the step should be taken immediately as soon as possible... and I want reply soon.
Thank you
From Sultan Anwar...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo tegra note tablet returned for in warranty service 12 months ago [Resolved]

 flameofthenorth on Mar 20, 2017
I returned above item to the service centre in noida in feb 2016. The company has ignored communications and failed to return or repair the item.

I submitted a complaint through this site three months ago. I received two emails telling me to submit an imei number (That a tablet does not have) and to call a local service centre. I have explained that, as it is now twelve months past, i now live in new zealand.

I would like my unit returned or replaced.

Xolo is such a bad example for indian technology companies. Shameful....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Xolo — Not fully charging phone dead [Resolved]

 Aman chandrawanshi on Mar 19, 2017
I had bought xolo era 4g on 17th april 2016 and it is under 1 year warranty dispatched by snapdeal .I suffer from its charging problem i had visited to many times at my nearest Lava service centre at Sri Ram plaza, Bank More, Dhanbad, Jharkhand .
But they can't able to detect its problem and they also can't able to sortout that problem and they gave me so many excuses that your battery is weak, your charging jac have problem etc.. but they can't able to give me a final solution about that.
If this is the kind of service you are providing to your consumers then how anyone can recommend...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Xolo — Xolo era 1x no network [Resolved]

 Nafees12 on Mar 15, 2017
Dear concerned
I have brought xolo era 1 x in nov it was working great but suddenly one day it get so hot like anything, i removed battery its cooled down, but from then i am not getting networks specially jio volte, the mark v doesn't comes up, then i contact custmor care, they refer me service center, but service center in ghatkopar mumbai is like fish market, they dont understand prob, i gave them twice, but my problem is still there, no network

Its having hardware issues, but idots keep update software

I really feel i got cheated by this company, even i...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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