Aquafina — The weird smell

To Whom it may concern. My name is Donna Walston. I always stand by a product 100% when I believe in it. I have been enjoying your water product for many years. I am diabetic, and have to drink water in my diet to help me maintain my disease. Every week I purchase two 32 bottles ( cases) a week. This week I purchased the 2 cases as I always do and was surprised when one of the cases was ruined by a weird smell on the bottle its self and the water. The water was not clean, and truly smelled of swamp, or something like oil. Needless to say I did not drink most of the case because of this. Twenty five of the thirty two bottle's were ruined and I disposed of them.You need to be aware of this in case someone else buys, and expects the perfect quality as I did. This is not the first case I received with this particular smell and taste. If it is ok with your company I would like 2 more cases of water to reimburse me for the dissatisfied, distasteful product.Like I said this is not the first time. Please let me know what this tainted smell and taste were, to ease my mind that I am not poisoned or need to run to the doctor. No symptoms of anything at this time. Yours truly Mrs Donna Walston
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we experienced the same problem with a case of water from this company. the plastic wrapped case was purchased in Rosenberg Texas last week -- June 8 2013 and is disgusting. I will be changing companies now that I read your post too Ms Watston
Bought a case and every bottle tastes and smells awful. Not only is it frustrating to open a water and take a big drink, only to find it's got a awful off putting flavor and odor. It also scares me of what am I putting into my body? Is it dangerous, or possibly carcinogenic? This is unacceptable especially coming from such a big name. Also while I'm here, the new cheap little lids and bottles are ridiculous!!! If I don't get some answers I will be taking my business elsewhere and making sure to let all know to think twice before purchasing any aquafina products.
The Aquafina water bottles with the blue caps are to thin. The white caps are fine.
we just bought a case of Aquafina from our local store and had the same smell and bad taste. After drinking half the bottle my son got sick. What is the deal with this company and why will they not respond to our emails about this bad taste? NEVER EVER EVER buy a product from them again.
Ditto! Besides the awful taste and odor that smells like diesel fuel, the bottles are so flimsy that they collapse in your hand, and can’t stand on their own…need a hard shell koozie to do so, the caps are so small they’re hard to get off initially, even tho many leak in a case before even using them, and since there’s no longer a firm, cardboard flat for packaging, they’re so misshapen that couldn’t stand on their own if they tried! This product has gone to the toilet in quality, and is going there literally!!!
Me To!!! I bought a case from Sams Jan 20 2023 and experienced the same thing. I was having my office staff smelling it to confirm my findings. Had an odd odor which to me smelled like ozone O3??? The taste was as others described here. I felt like it made me sick just taking a few sips. Not sure if it was psychosomatic.
Definitely something way off with the Aquafina water. I'm disposing the whole case and don't plan on buying anymore. I just might save a bottled and have it tested. The company needs to identify the lot and possibly issue a recall and most importantly correct the problem. I'm sorry that others are experiencing the same thing but also comforted to know it wasn't just me or my taste buds.

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