[Resolved]  Aramex — Aramex claims that they paid the custom charges without consulting me.

Address:

Hyderabad, Andhra Pradesh

Hi Team, My consignment number is [protected], which i gave to your team in Beijing on 30 September and was supposed to be delivered to Hyderabad, India location and i would be receiving the goods. After the goods have landed to Hyderabad and your team claims that they have paid 7983 INR towards Custom charges for the goods worth of 5000 rupees. I didn't get any call or update asking me, whether i am willing to pay the charges or not.. Its been 21 days, i didn't received any update and no one is willing to answer my question, why did ARAMEX paid this amount.. I want my goods to be delivered asap and give me the clarification why did customs charged the amount for goods worth of 5000 INR.