Aramex Couriers Customer Care
Aramex International
Customer satisfaction rating: 5%
Submit a Complaint
344
COMPLAINTS

Aramex Couriers Customer Care

Aramex International

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Address
Plot 1, Poomagal Street, Ekkaduthangal
Chennai City Corporation
India - 600032
Landmarks:Opp. Deccan Chronicle
Behind Olympia Tech Park

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
45
down
28

Fax:
Fax:
+91 44 2225 3892  

Additional info
Chennai Branch #1:
New Colony, 14th Street, Tamil Nadu, Chennai
Tel: +91 44 4380 8053

Chennai Branch #2:
V.V. Koil Street, Thiruvallisvarar Nagar, 600040, Tamil Nadu
Tel: +91 99 4049 6033

Mumbai - IRO
Unit no. 821, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Chakala, Andheri East, 400093, Maharashtra
Tel: +91 22 3941 9900
Fax: +91 22 2824 8760

Kolkata - CCU
76 C A J Bose Road, Kolkata, 700014,West Bengal
Tel: +91 33 3300 3300

View More Information...

Customer satisfaction rating
5%
Complaints
344
Pending
11
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 06:00 pm
Tue10:00 am - 06:00 pm
Wed10:00 am - 06:00 pm
Thu10:00 am - 06:00 pm
Fri10:00 am - 06:00 pm
Sat10:00 am - 01:00 pm
SunClosed

Aramex Couriers related photos (59)

Aramex Couriers Complaints & Reviews

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Aramex Couriers — product delivered to wrong guy this is very big mistake of aramex

 Lieutenant Shubhendu sharma on May 20, 2018
Aramex tracking id - [protected]
Amazon order id[protected]

Sir my self shubhendu sharma
I have ordered a iphone 7 (32 gb) jett black on 11th may 2018
On 15th may 2018.. Product were delivered but i didn’t receive any such product or packet!!
I complaint to amazon toll free number... They stats a complaint forwad to investigation!!
On update.. Local courier team have approach to me they also said they didnt gave package to me but they handed my package to other one!!
I dont know whose received my product!!

Here...
Complaint comments  Read comments Complaint category Mobile Handsets

Aramex Couriers — customs delay

 Simon Francis on May 5, 2018
I have ordered a product from amazon im facing this problem 1st time by the aramex company to upload kyc documents since i have already submited the kyc documents during
My order :[protected] now im getting a call saying upload ur kyc documents or ur order will be not deliver by aramex if i was knowing i would face this type of problem about aramex i would have not order this product why amazon choosed aramex there are better corriers but still i tired to upload the kyc documents but they are saying ur photo size is too large now please give me suggestion to get my order...
Complaint comments  Read comments [1]Complaint category Airlines

Aramex Couriers — return back of product

 ps464485 on May 4, 2018
I have purchased one top. But after measuring that top is short of my body. Therefore, i want to return back to your organisation.
My email id is
Ps464485@gmail.com
My contact no.: [protected]
Amount paid : rs. 999/- in cash on delivery mode.
Please do the action as soon as possible which i will be very grate full to u.
Shipment from lady bazar is dispatched through aramex awb [protected]
Receipt no. Lko/2018/13193...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Aramex Couriers — shoes order from nike, awb no. is 30979385706

 Amaan_Malik on Apr 30, 2018
My name is amaan malik and this is my kyc document. Kindly clear the customs and send my order. I tried attaching this document to the link but there was an error so it couldn't be done. This is what is was showing: server error in '/kyc' application. Could not load file or assembly 'aramex. Ftp, version=5.0.0.0, culture=neutral, publickeytoken=null' or one of its dependencies. The system cannot find the file specified.
Hope you would comply. Thank you....
Complaint comments  Read comments [2]Complaint category Online Shopping

Aramex Couriers — to send kyc document

 Bobbydan on Apr 28, 2018
Hello, greetings from mumbai, india. I have ordered jewellery from linkshe company usa. My shipment number [protected], has already arrived in mumbai airport and it shows as parcel held for kyc documents. I keep on getting messages on my cell daily to upload kyc document. I am overseas on ship and so my cell calls are not active as no network. Everyday when i try to upload kyc document a window opens up asking username and password. I put in linkshe username and password. The page blanks out says invalid credentials. I have uploaded my national id document herewith on this site with this message....
Complaint comments  Read comments [3]Complaint category Jewelry & Watches

Aramex Couriers — delay in delivery and no action taken by customer care upon several complaints

 jerryv on Apr 21, 2018
I am jerry varghese, awb number is [protected], i have paid for the delivery and aramex promised to deliver the product within 5-10 days. They have started the process by 9/4/2018 and it has been reached in kalwa, mumbai by 19/4/2018 from china and status showing out for delivery. Since 3 days it is not delivered. Contacted many times customer care and they are telling, we are forwarding your request and nothing is happening. This is some kind of cheating and mental harassment, i am waiting to get the product.
It is going to become 13 days and whenever calling customer care, they are just...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — kyc form where to upload

 Muthuselvanrsb on Apr 11, 2018
I tried to contact the customer service earlier but havent heard from them at all. My shipment has been put on hold for some reason i dont know what. I received a text msg with a link to know your customer document but the link was expired and tried several times since i received several text messages but each time the link was expired so i could not fill it out and i went on your website to find it but could not. How and what am i suppose to do in order to receive my shipment. Please revert asap. (Tracking id [protected]) muthuselvan...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — import shipment held for more than 6 months

 Bridalstores on Apr 4, 2018
Hi sir,

We have a shipment awb [protected] that came from china to india through aramex in oct 2017, and we have still not received anything. I have sending all the required documents but no one is updating on the same. There is no update whether it is lost or still there. Today also i requested the customer care and they mail that we are chasing badly. Is that the response that we get if we request. How long should we wait. Please help us on this

Thanks...
Complaint comments  Read comments [1]Complaint category Movement & Delivery

Aramex Couriers — aramex courier misplaced package and reported the package as delivered.

 tubetoy on Mar 30, 2018
Aramex courier
Tracking number: [protected]
Product to be delivered : havells dry iron era 1000w

Aramex courier misplaced the package and reported the package as delivered.
When nothing was actually delivered.
It has been 5 days and the customer care is not responding.
The local aramex courier office is denying that they have not delivered the package....
Complaint comments  Read comments Complaint category Online Shopping

Aramex Couriers — surplus customs charges [Resolved]

 chandan454 on Mar 23, 2018
Hi

I recently ordered a product from lookfantastic.co. Uk and i had paid for the product including international shipping rate of 500 rupees. But even then i was charged 913 rupees customs charges upon delivery. Half of the product's price. Could you care to explain this rip-off? I didn't order gold. It was a hair oil. I have received international shipping before but never in my life have i been this shocked on levied customs charges. I would like a proper explanation and the means of refund.

Your the hut group parcel number [protected]

Thank you...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Aramex Couriers — poor service unresponsive

 Amlan117 on Mar 21, 2018
I am tracking my shipping since last three days, the delivery person never called me once, when i reach the customer care no. The executive informs me that i would get a call soon and the order will be delivered shortly and by 6 pm the status for the tracking order becomes customer not available but no one calls for delivery, this is going in a loop since last three i really upset, this item is very important for me and i am delayed, all i request them is to provide me the phone no of the delivery person or ask him to call me up but unfortunately i get no response, i called many times the customer...
Complaint comments  Read comments [1]Complaint category Credit Cards

Aramex — package yet not delivered by aramex

 Ami87ad on Mar 18, 2018
I had a package delivered to mango in package as part of my return request. Aramex courier came for the pick up. The package left my home address on 20 feb. And since then it has not reached the destination. I checked with the tracking number - [protected] on aramex website. The last update was on 27 feb and status was departed operations facility, london, uk. The package hasn't reached mango, spain. Both mango and aramex haven't timely responded to my complaints. I was expecting a refund on a timely fashion. But as a result i have been levied financial charges of around 1100 inr because the refunded...
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

Aramex Couriers — custom duty overcharge by aramex courier

 The Customer on Mar 10, 2018
I have received packages from other couriers like delhivery and ecom and was never charged custom duties. My package is arriving through aramex courier this time. I highly respect the custom duties that we are liable to pay. However, while my order cost me just 3579 rs, aramex courier service agent informed me that i will have to pay 2001.69 rs as custom duty which is more than 50 percent of the total package value. This is obviously an illegal high charge. Kindly look into the matter immediately.
Thanking you....
Complaint comments  Read comments [2]Complaint category Tax Services

Aramex Couriers — aramex never care in consumer complaint as well [Resolved]

 gtr909 on Mar 2, 2018
Dears,

Aramex is ignoring even consumer complaint as well.,

Aramex shop and shop, is charging unnessary charges for invalid shipping weight for import item from us to india.

Aramex shop ans ship shipment no. [protected].

They are asking to pay excess of amount of just having invoice value is $6.

I’ve sent so many emails to calls no response from even from head of operations., they just says everything correct with valid justification.

Finall i had to say good bye to their services and hold shipment with...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Aramex Couriers — I am complaining about the link to update kyc details

 Richa Bhanot Pandey on Feb 22, 2018
Hi, i had ordered a makeup brushes form usa & is shipped by aramex, i had received a massage ti upload my kyc details but i was not aware it gets expired within 30 min, now the link does not open & i haven’t received any further messages or updates. There is no link to upload kyc document on their website. Please to guide as to what shall i do. Thanks...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — got false product

 Jay20387 on Feb 16, 2018
Today i received my courier which was shipped from usa to india via aramex tracking no [protected] of my galaxy note 8. Please read out my points
1) paid custom of 17829 rupees.
2) got a galaxy s7 edge instead of note 8. That to with out a box. Which is not turning on.
3) it’s a screen cracked piece with no sim tray
4) great that now i have a cracked screen phone with screen flickering issue and also without sim tray
5) and to top that i just had phone with screen issue
I am not getting where my phone got changed...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Aramex Couriers — no response on emails by no eta for shop and ship items import [Resolved]

 gtr909 on Feb 15, 2018
I’m trying to import items via shop and ship service... Goods are held by customs and shop and ship team never bothered on customer items or investments... Either they do not respond on emails... Till now several weeks... No response, no refund., the higher officials they keep watching emails and ignoring it... I would recommend should not buy anything over shop and ship... Becareful you will loose the money and items as well. No updates and worst support and finally you never know eta for items delivery or either refund... If you book items and will loose it... I have lot shipments number as...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Aramex Couriers — import clearance

 Taniya Chawla on Feb 6, 2018
Hello have ordered something from china but it is stuck in bangalore customs from past two weeks and i am calling aramex daily they are not giving any proper information about the same and also not replying to my emails. Everyday i call them they give different reasons and ask me to call next day. My aramex tracking number is - [protected]
Please see through the matter please help me.
Thanks...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Aramex Couriers — stuck in custom clearance for 4+ months

 Priyasloka Arya on Feb 1, 2018
One of my consignment awb ([protected]) is stuck in mumbai custom clearance for 4 months. I don't know how aarmex has goofed up, they are unable to clear /file for customs clearance for about more months (Will be 5 months soon). It is so unfortunate after writing 40+ mails to various authorities in aramex there is no update till now.
It appears mumbai aramex team has not able to cope up, i never faced any issues with bangalore team....
Complaint comments  Read comments [4]Complaint category Other

Aramex Couriers — aramex tracking #30976496622

 Nilfrnd on Jan 30, 2018
I have buy product from alibaba, with my wide name sonam sharma.

Shipper has been shipped through aramex and shipment was moved from china 20 december for jaipur india. Now almost 1.5 month completed.

No specified answer given by aramex. Where is the my shipment the never told my right answer. Whenever i called aramex customer service said to me your shipment is under process give us 24 hours for latest update. And next day when i call again said same words again.

Even when i go to aramex website for check tracking update, there is no update coming...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

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