Aramex Couriers Customer Care
Aramex International
Customer satisfaction rating: 5%
Submit a Complaint
364
COMPLAINTS

Aramex Couriers Customer Care

Aramex International

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Address
Plot 1, Poomagal Street, Ekkaduthangal
Chennai City Corporation
India - 600032
Landmarks:Opp. Deccan Chronicle
Behind Olympia Tech Park

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
62
down
34

Fax:
Fax:
+91 44 2225 3892  

Additional info
Chennai Branch #1:
New Colony, 14th Street, Tamil Nadu, Chennai
Tel: +91 44 4380 8053

Chennai Branch #2:
V.V. Koil Street, Thiruvallisvarar Nagar, 600040, Tamil Nadu
Tel: +91 99 4049 6033

Mumbai - IRO
Unit no. 821, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Chakala, Andheri East, 400093, Maharashtra
Tel: +91 22 3941 9900
Fax: +91 22 2824 8760

Kolkata - CCU
76 C A J Bose Road, Kolkata, 700014,West Bengal
Tel: +91 33 3300 3300

View More Information...

Customer satisfaction rating
5%
Complaints
364
Pending
9
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 06:00 pm
Tue10:00 am - 06:00 pm
Wed10:00 am - 06:00 pm
Thu10:00 am - 06:00 pm
Fri10:00 am - 06:00 pm
Sat10:00 am - 01:00 pm
SunClosed

Aramex Couriers related photos (69)

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Aramex Couriers Complaints & Reviews

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Aramex Couriers — my shipment is not delivered yet

 MS siddiqui on Feb 14, 2019
My tracking no is [protected] i want to know where is my order and when it going to delivered on my address why it takes so much time to delivered. There is issue of my kyc i also upload a kyc why my shipment is not transfer to india i want to know i facing a lot of pressure for a courier please sent my shipment as soon as possible pls don't deley more i am facing problem so pls send my shipment as soon as possible....
Complaint comments  Read comments Complaint category Computer Hardware

Aramex Couriers — my package

 bharathwaj428 on Feb 9, 2019
I have done my kyc 14th time today for custom clearance but i still can't track where my package is and i have also contacted customer care service and mailed them but i have problem with my package i don't know whats wrong with my package, even though i have contacted them they are sending the same kyc submission form everyday 3:00 am they are not at all responsible...
Complaint comments  Read comments Complaint category Sports & Recreation

Aramex Couriers — over charged custom duty

 Devdeep Acharya on Feb 7, 2019
On of my parcel for an order from ali express had been shipped using a different shipping method. Later it was shouldered by aramex in india.

It was jsut a action figure worth $72.35, for which aramex had hold the shipment for value proof.

Later post providing value proof, have received a invoice from aramex of ₹2344 as a payable custom duty which i strongly believe is incorrect or false.

Looking into so many complaints now am worried about my parcel and if i would be required to pay that amount to aramex.

Could anyone please help me,...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Aramex Couriers — complaining about service provided by customer care executive

 Mehnaz Zaidi on Feb 4, 2019
My awb no [protected] the shipment is coming under my name as its just a ecommerce shipment i contacted to cce of aramex mumbai they without doing anything denied to change my location i asked ms deepali to transfer my call to her supervisor so that she/he can help me with the same but she denied to transfer my call when i insist her she put me on hold and hang up the call. I again called ms umma received my call she said that she can place requests for changing location but i asked to transfer my call to ms sonia as she is floor supervisor. I had spoken ms sonia thomas and her tone was loud & she...
Complaint comments  Read comments Complaint category Other

Aramex Couriers — kyc submission not possible through provided link.

 Malsawm Tluanga on Feb 3, 2019
After repeatedly receiving sms messages to submit kyc for my shipment under amazon online shopping with shipment number [protected].

I have filled up the required fields on the link provided by aramex in the sms messages. After uploading and filling up all the necessary details more than 6 times, the link will not accept any input and a notification of the provided link being out of service is all i get.

I have no clue what to do now. I am still getting sms messages to submit kyc even at the present moment of writing this mail....
Complaint comments  Read comments Complaint category Electronics & Appliances

Aramex Couriers — 44782913033 : out for delivery for last 2 days still not received.

 Pradyut139 on Feb 2, 2019
This is to bring to your notice that aramex ground is pathetic with customer.

Awb : [protected]

This docket is containing important bank document and is out for delivery from 11.30am ist and now its 5.40pm ist i haven’t heard a single word about the delivery.

I had called up your helpdesk asking for an update and was told that its out for delivery and comment updated was i was not reachable which is false..

I had requested to put this on priority delivery but still no action taken…

I am sorry to say but i am reporting...
Complaint comments  Read comments Complaint category Movement & Delivery

Aramex Couriers — soft silk saree

 Devender Kumar Deshpande on Feb 4, 2019
The product is different from that of the picture shown in the site. I want the aramex 2 refund my amount that I paid for the product. JD[Protected]order ID. And product appears different from the picture first shown in the website i.e the colour, type of material, quality of the product is not up to the mark. Not Satisfied With The Product Received....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Aramex Couriers — not delivered my shipment

 Mohd Ladlay on Jan 30, 2019
Ii mohd javed my reference no is [protected] in can't rcv my shipment in 5 days I have call in customer care but every person. In ur custmr support not helpful they are very lazy like kam chor and I will never use aramex in my life ur service is very bad what r u doing 5 days when parcel reached in mumbai plz take srsly am not a single customer if u do like that u will came in trouble plz trend ur ur customer support they are very lazy...
Complaint comments  Read comments Complaint category Credit Cards

Aramex Couriers — clothes haven't received. very very irresponsible company

 Manik1987 on Jan 23, 2019
I had ordered some clothes from united kingdom and the aramex company had received it in india. Ther were 2 parcel and i have only received 1 parcel from aramex. The aramex company has just 1 response that your complaint is under investigation.
Highly irresponsible company i must say..
I request aramex to refund for all my losses which is 250 pounds and rs 14000/- for the duty i paid for it....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Aramex Couriers — outlet/showroom/reception

 waseam shah on Jan 22, 2019
Very very very very very pathetic services,
My shipment was kept in the islampur gurgaon office and they even don`t call me a single time to confirm even after when i call to the customer support then they said that the rider is went on my delivery adders but no one is their. Here they clearly caught red handed when if i was doing night shift and i am always available in the day time at my home then who came to derived the shipment.

And lastly they said that the shipment is return back to the bank without calling the shipment owner.

Wow what a services.
Complaint comments  Read comments Complaint category Banks

Aramex Couriers — fraud company, always shows fake updated while tracking

 dinsham0041 on Jan 16, 2019
My shipment didn't come to home or office, neither anyone came, nor called, my parents are at home and office is opened 24*7, and in the evening it showing delivery attempted and customer is not available.

This is happening 3rd time with aramex only, such a pathetic company, i don't know how companies given business to aramex, after looking at various complaints about their services.

Ref - [protected]...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — charging custom dusty more than 50%

 ajay434 on Jan 7, 2019
My shipment was coming from HONGKONG, as shipment received india, ARAMEX people asked about kyc documents, i send all details, and mean while they send me invoice of more than 50% custom dusty charges. I asked from customer care about it, but they are saying its custom dusty charges.
My tracking no AWB [protected]. I refuse to pay to delivery boy.
Kindly resolve my issue. My order value is RS 10000....
Complaint comments  Read comments Complaint category Unauthorized charges

Aramex Couriers — item not getting delivered

 raza123456789 on Jan 6, 2019
Yesterday i have received sms it is out of delivery. But no one has contacted me on mobile nor came to the given residential address which is 24/7 available.
I have contacted to customer care number also.
I have received sms like
Your sbi card attempted via aramex reference #[protected] is undelivered due to office closed / no one home. Status can be tracked thrugh www.aramex.com or call @ 33003300....
Complaint comments  Read comments [1]Complaint category Products & Services

Aramex Couriers — courier status showing wrong

 charu@123 on Jan 6, 2019
Please note one pf my courier is coming from your worst courier service nd status is showing customer was not available for pickup... What a stupid service i was available full day but no one comes nd already take follow up with customer care number. Thus, this is my bank courier as [protected] this is my docket number nd i had received one otp from bank so how its can possible to receive otp without open my welcome kit pf hdfc bank please resolve the matter otherwise i will punched fir against it....
Complaint comments  Read comments Complaint category Banks

Aramex Couriers — the delivery man is a liar and not professional

 Amal Adawy on Jan 2, 2019
I was waitinting for a product from jumia the delivery man called me once and i talled hom the address in detail then i kept calling him more than one time he said its not my area its my fiend's but he did an accident and i dont know that area i kept describing all day then calling him again with no response after a while he answered sorry im home and they gave me your order by mistake
He said his name is ali gaber "elsherouq city destination"
I want a quick response for what happened...
Complaint comments  Read comments Complaint category Education

Aramex Couriers — delay in delivery

 Deepak5harma on Dec 28, 2018
My SBI Card via Ref. #[protected] will be attempted today via Aramex. Yesterday I have received sms it is out of delivery. But no one has contacted me on mobile number not came to the given residential address which is 24/7 available. But today I have contacted customer care number also. Now I have received SMS like (Your SBI Card attempted via ARAMEX Ref. #[protected] is undelivered due to incorrect/incomplete address. Status can be tracked through www.aramex.com or call @ 33003300.)
Also there is not positive response from Aramex Customer Support by Email.
Mr. Dewanand Singh reply...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — not supportive and delaying the process

 Sanuj Birla on Dec 28, 2018
Awb: [protected]. My shipment has been stuck in delhi airport since 17days and none of the aramex staff has helped me solve the issue. Now they hve stopped taking my calls or replying to my emails. There is some internal issue between india aramex and hongkong aramex because of which they refuse to help the client and cause unnecessary harrasment. Very bad experience. People i am in touch with for this shipment :jyoti dhingra, rahul, seem, virender and few others from delhi aramex team. And none of them are responding...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — fake out for delivery status

 Vel1401 on Dec 26, 2018
I have ordered 2 products in amazon and seller has sent the products via aramex. Parcel from and to address are same city. I didn't not receive the product after a week and for past 2 days i am getting out for delivery messages but i am not receiving any calls and end of the day status updated to attempted delivery. Worst courier company.

Please do not ship any parcel...
Complaint comments  Read comments Complaint category Other

Aramex Couriers — I didnt receive my shipment today as they sent me and still I am waiting them

 G.Hamdan on Dec 18, 2018
Sent me sms at 5:43pm my shipment with driver I have to call mentioned no.gave me busy
I called many times, I called customer call center many time to ask them let the driver call me because no response from him.
Then I saw in tracking they said that they failed to reach me that’s Then scheduled the shipment time.
My shipment number [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Aramex Couriers — non receipt of parcel

 Saravandas Nair on Dec 8, 2018
Ref : no. [protected]

Where is the parcel? How long it will take to deliver to the destination?
One month? Is there anybody to reply where the parcel is currently?
It could have been better if we choose a local courier service..
Never expected such worst experience from aramex like firm.

Even your tracking tool is not working? Who will bear the business loss incurred
Due to your negligence? Will you?...
Complaint comments  Read comments Complaint category Other

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