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Aramex Couriers Complaints & Reviews

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Last updated Feb 23, 2024
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Aramex Couriers reviews & complaints(962)

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Address:Dubai, Building and Warehouse No. 3, Um Rammool, United Arab Emirates

One of my closest friend sent me some NIKE products as a gift for my birthday, to my Mumbai address where i live as a tenant. I provided my rent agreement as a proof which had me as a licensee in the apartment and the address matches with the delivery address. In spite of that, the KYC was rejected. My shipment number is [protected]. I can re upload the rent agreement if the need be, it clearly states my address with my name. Kindly resolve...
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A
Ashna640
from Bengaluru, Karnataka
Jan 27, 2024
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Nike courier

Website:Aramex

I have ordered shoes from Nike. Aramex is handling the delivery obligation.
For my product to get delivered they need my document for KYC. The delivery address of my order is different from the address on my adhar card or pan card . I have given my employee id card as proof of my delivery address as per their mentioned requisites. However, Aramex has rejected these KYC documents multiple times (to be Precise four times)....
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saurabh0707
Dec 23, 2023
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Product Stuck with Customs due to KYC

My order from Nike is stuck with customs because its KYC could not be cleared. I submitted the KYC twice but it keeps getting rejected. I attached the rent agreement as KYC doc. It's duly signed and notarised. I've also attached authorisation letter. Please help me in getting unblocked....
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M
Magdalena@5
Nov 27, 2023
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Delays in delivery, Lack of information

Address:Nizwa, Hay Thurath, flat 2

I have been using Aramex for some time now and there have always been problems with delivery to Nizwa, Oman where I live.
The couriers are unresponsive and unreliable. Customer service is impossible to reach. They only provide a chat box which doesn't even answer sometimes. The couriers are sometimes rude.
My last delivery has been sitting in Muscat for days now and no one has updated me....
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A
Ahanna
from Sonipat, Haryana
Nov 2, 2023
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KYC Issue Delaying My Nike Order

Website:Aaramex

I'm writing to urgently address a KYC problem that is causing significant delays in the delivery of my recent Nike order. The rejection reason stated is "Delivery Address does not match with provided KYC." Despite submitting the required KYC documents promptly and in the correct format, I've received multiple rejection messages. This ongoing issue is both frustrating and time-consuming, as I've resubmitted my documents multiple times per...
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Andutt
Oct 29, 2023
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Case 21984595 nike order kyc pending

I've been attempting to obtain a response to several emails concerning the status of my KYC application for case 21984595. My id proof didn't have my delivery address, but i provided my rent agreement for the delivery address. I have ordered from nike previously as well with same address and provided the same docs to aramex and was able to get my delivery. This time even though i have provided the same docs after [protected]@aramex.com asked...
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Ankitbp
from Mangalore, Karnataka
Oct 7, 2023
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Kyc rejected over and over again

Hey, I have purchased nike shoes and upon being asked for kyc verification i have uploaded my aadhar card and my driver’s license and my current residence where I’m living is a rented place in mangalore as im a student here of which i have uploaded the rent agreement and electricity bill but i keep getting the text that my kyc is rejected. Please help me, I dont know what else to do???...
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Hi Union bank of India 👋🏽 Your shipment [protected] from Kendo Brands is on its way to India but cannot be cleared from customs because previously shared KYC is rejected due to: Consignee name and delivery address does not match with provided KYC. Please share IEC and GSTIN copy in consignee name and address.. Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable))...
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I want to clear that my product in name of sneha pujari (union bank of India is the place where I’m working so there is no supporting documents I can provide I only have my office id card my name mentioned in it as sneha pujari is working with union bank of India .this is my humble resquest to accept my kyc .
I m sharing my order details where you can clearly see my name is sneha pujari & my address is union bank of India ( so all...
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V
Vamsriya
Aug 12, 2023
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Package delivered to wrong address

My package should be delivered to Tirupati- Andhra Pradesh but it was delivered to Hyderabad- Telangana. The package contains baby formula which is important for my baby.

This is not at all appreciated by the delivery agents. I need update on this.

Order details:

Tracking ID/ Customer Reference Number: [protected]

Reference Number: X42740927...
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I ordered stuff from nike.com, they sent my order via Aramex Couriers. I'm getting a message everyday that they wan my KYC information to deliver it to my address. I have provided the info multiple times and they outright reject it everytime, saying the address don't match. My Adhaar card address is not matching with delivery address that is why i provided rent agreement and bank statement. Their customer support doesn't answer at all. My...
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A
Akash_Thakur
Jul 25, 2023
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Kyc documents getting rejecting everytime

I have ordered shoes from nike.com I have given different delivery address as at my kyc documents address there is no courier facilities available. I have uploaded all the documents of the delivery address to get it verified but its is getting rejected everytime. I have submitted the complaint at aramex also but they have responded its been more then 7 days. They are just sending links to do kyc....
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L
Lalitha .A
from Mysore, Karnataka
Jul 2, 2023
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Nike merchandise

Website:Nike

How do I solve the Aramex KYC problem with an ID on a different address shipping with another address as I live in a pg .i would like to request u help me with this problem or provide alternative solution....
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B
Bedanta85
from Guwahati, Assam
Jun 30, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Your provided KYC is rejected due to File not opening / invalid format. Please upload KYC Documents in consignee n

Have submitted all the necessary kyc documents but they keep sending me sms that file not opening/invalid format. Have even mailed all the documents....
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I ordered a nike merchandise which was shipped from singapore. My delivery addess is from bangalore and the id i provided is having address of my hometown so i provided my rent agreement from bangalore which is clearly mentioning my name and hometown address exactly like on id proof provided but even after uploading documents multiple time they are not providing any clearance to my shipment and asking for documents again and again without...
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T
Tap kaming
Jun 19, 2023
Oct 7, 2023
This thread was updated on Oct 7, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Kyc rejection for nike

So I ordered a hoodie from nike.com india and they sent the parcel through aramex. After some days the parcel was held for customs and asked me for kyc and I submitted my government issued id and address proof but they keep rejecting it and not responding to any calls and messages...
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Soham Guha
Jun 17, 2023
Jun 19, 2023
This thread was updated on Jun 19, 2023
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Nike Order KYC issue

Address:Mumbai

I have ordered Nike Product from Singapore and have submitted all the documents related and required, HR declaration documents as well, but every time I submit it It gets rejected. I don't know what to do. My Order No. is [protected], Order is coming from Singapore to India. www.aramax.com Kindly Help me out. I have tried to reach customer support but no response from your side....
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K
Khushii33._
from jorhat, Assam
Jun 5, 2023
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Kyc problem nike

My order from nike has been stuck because it shows that the address I have submitted in the documents does not match the delivery address when all the difference there is that the delivery address I gave is a little more detailed than the one mentioned in the documents. I have tried contacting but there is no way to receive proper customer support from aramex. I had to cancel a previous order too because of no assistance. Shipment number:...
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A
Afre12
May 28, 2023
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Customs Issue

My package is stuck in Indore due to customs issue. I have received calls from the company saying "you have been getting messages regarding where to upload your new KYC documents, " which is a bare-faced lie. You cannot call back the same numbers, nor is there any way to contact a human and ask for support. I am sitting here, with expensive items stuck at customs, all because Aramex does not deem it necessary that customers contact them....
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Y
Yuna
May 28, 2023
Jun 29, 2023
This thread was updated on Jun 29, 2023
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The KYC is getting rejected

The address on the KYc is different from my college address.So I have uploaded College ID with fee receipt as per the options and its still getting rejected all the time ans they are even responding or answering my complaints. They are just sending mesaages and calls to upload KYC. Its been a month foe this time waste process. I didn't even got my gooda...
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