Aramex Couriers Customer Care
Aramex International
Customer satisfaction rating: 5%
Submit a Complaint
330
COMPLAINTS

Aramex Couriers Customer Care

Aramex International

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Address
Plot 1, Poomagal Street, Ekkaduthangal
Chennai City Corporation
India - 600032
Landmarks:Opp. Deccan Chronicle
Behind Olympia Tech Park

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
38
down
27

Fax:
Fax:
+91 44 2225 3892  

Additional info
Chennai Branch #1:
New Colony, 14th Street, Tamil Nadu, Chennai
Tel: +91 44 4380 8053

Chennai Branch #2:
V.V. Koil Street, Thiruvallisvarar Nagar, 600040, Tamil Nadu
Tel: +91 99 4049 6033

Mumbai - IRO
Unit no. 821, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Chakala, Andheri East, 400093, Maharashtra
Tel: +91 22 3941 9900
Fax: +91 22 2824 8760

Kolkata - CCU
76 C A J Bose Road, Kolkata, 700014,West Bengal
Tel: +91 33 3300 3300

View More Information...

Customer satisfaction rating
5%
Complaints
330
Pending
12
Resolved
11
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 06:00 pm
Tue10:00 am - 06:00 pm
Wed10:00 am - 06:00 pm
Thu10:00 am - 06:00 pm
Fri10:00 am - 06:00 pm
Sat10:00 am - 01:00 pm
SunClosed

Aramex Couriers Complaints & Reviews

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Aramex Couriers — I am complaining about the link to update kyc details

 Richa Bhanot Pandey on Feb 22, 2018
Hi, i had ordered a makeup brushes form USA & is shipped by aramex, I had received a massage ti upload my kyc details but I was not aware it gets expired within 30 min, now the link does not open & I haven’t received any further messages or updates.There is no link to upload kyc document on their website. Please to guide as to what shall I do. Thanks...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — got false product

 Jay20387 on Feb 16, 2018
Today i received my courier which was shipped from usa to india via aramex tracking no [protected] of my galaxy note 8. Please read out my points
1) paid custom of 17829 rupees.
2) got a galaxy s7 edge instead of note 8. That to with out a box. Which is not turning on.
3) it’s a screen cracked piece with no sim tray
4) great that now i have a cracked screen phone with screen flickering issue and also without sim tray
5) and to top that i just had phone with screen issue
I am not getting where my phone got changed...
Complaint comments  Read comments Complaint category Mobile Handsets

Aramex Couriers — no response on emails by no eta for shop and ship items import [Resolved]

 gtr909 on Feb 15, 2018
I’m trying to import items via shop and ship service... Goods are held by customs and shop and ship team never bothered on customer items or investments... Either they do not respond on emails... Till now several weeks... No response, no refund., the higher officials they keep watching emails and ignoring it... I would recommend should not buy anything over shop and ship... Becareful you will loose the money and items as well. No updates and worst support and finally you never know eta for items delivery or either refund... If you book items and will loose it... I have lot shipments number as...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — import clearance

 Taniya Chawla on Feb 6, 2018
Hello have ordered something from china but it is stuck in bangalore customs from past two weeks and i am calling aramex daily they are not giving any proper information about the same and also not replying to my emails. Everyday i call them they give different reasons and ask me to call next day. My aramex tracking number is - [protected]
Please see through the matter please help me.
Thanks...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Aramex Couriers — stuck in custom clearance for 4+ months

 Priyasloka Arya on Feb 1, 2018
One of my consignment awb ([protected]) is stuck in mumbai custom clearance for 4 months. I don't know how aarmex has goofed up, they are unable to clear /file for customs clearance for about more months (Will be 5 months soon). It is so unfortunate after writing 40+ mails to various authorities in aramex there is no update till now.
It appears mumbai aramex team has not able to cope up, i never faced any issues with bangalore team....
Complaint comments  Read comments [3]Complaint category Other

Aramex Couriers — aramex tracking #30976496622

 Nilfrnd on Jan 30, 2018
I have buy product from alibaba, with my wide name sonam sharma.

Shipper has been shipped through aramex and shipment was moved from china 20 december for jaipur india. Now almost 1.5 month completed.

No specified answer given by aramex. Where is the my shipment the never told my right answer. Whenever i called aramex customer service said to me your shipment is under process give us 24 hours for latest update. And next day when i call again said same words again.

Even when i go to aramex website for check tracking update, there is no update coming...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Aramex Couriers — shipment on hold for more than 2 months

 Ash1985 on Jan 27, 2018
Hi sir

This is regarding our shipment with awb [protected] which is coming from china to india

It has been on hold for more than two months and the status has not been updated since then. We have requesting and mailing about updates but no response

Atleast update the status if lost so that we can claim on the same

Please help us regarding that

Thanks
Ash...
Complaint comments  Read comments Complaint category Other

Aramex Couriers — my shipment

 Adityasingh Solanki on Jan 26, 2018
My name is vijay raj my your sbi card attempted via aramex reference #[protected] is undelivered due to office closed / no one home. Status can be tracked thrugh www.aramex.com or call @ 33003300. Ie got this massage in evening but last two days i didn't revived my courier. No body reached at my adress. I am on leave but i was told my office worker to revived my courier. Plz do the need fulll fast...
Complaint comments  Read comments [2]Complaint category Credit Cards

Aramex Couriers — 3880957894 tracking id

 tanoj modi on Jan 24, 2018
My tracking id is [protected]
I tried to contect the customer service earlier but havent heard from them at all my shipment has been put on hold for some reason i dont know what. I received a text msg a link to fill out"know your customer" document but the link was expired so i could not fil it out and i went on your website to find it but could not. How and what i am suppose to do in order to receive my shipment. Please revert asap [protected]...
Complaint comments  Read comments Complaint category Home & Garden

Aramex Couriers — parcel not delivered to consignee

 Pints on Jan 17, 2018
Aramex couriers in mumbai is the worst company to deal with my parcel from botswana was received in mumbai on the 30th november awb [protected] to date it has not been delivered although they have received all the documents that they requested for kyc. Numerous phone calls have been made but still they haven’t delivered this is most frustrating and action needs to be taken against aramex this is the worst courier company to deal with...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Aramex Couriers — kyc upload

 Drbkbarman on Jan 16, 2018
I have ordered some products from abroad, to get green signal from custom department, need kyc to upload but couldn't upload my kyc. Problems arise for the shipment under [protected] from hangzhou bai shou logistics technology wenzhou to ship.
Please way out where i can upload my kyc.
Thanking
Dr bimal kumar barman, siliguri darjeeling west bengal 734004...
Complaint comments  Read comments Complaint category Online Shopping

Aramex Couriers — lcd screen pad 35pcs

 Varnapriya on Jan 16, 2018
I could not upload my kyc document.i got an sms from aramex courier to uplpad my kyc docement to receive the courier.but when i open the page from the link they provided through sms, it is redirect to home page only.i could not find any page to upload my document.kindly send me the link to upload my document to my mobile number.i could load the page yesterday with that link but today i could not redirect to the page .please send me the link as soon As possible because this item is waiting to be delivered for 1 month now.we have contacted the person sent the courier many times we got very rare response.this...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — delivery aramex service

 Philathing Angkang on Jan 16, 2018
Today i had a bad worse experience from my dilivery aramex couriers. The dilivery boy came very early at my work place to dilivery my oriflame parcel but at the same time i wasnt at the work place so i told him to wait or if u couldnt wait i told him to diliverd by tomorrow. But he scolded me and told me that u will never get this parcel again. He cancel my parcel by himself. I dont know why oriflame choose aramex couriers. Please change the couriers service this is not the 1st time i had experience....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Aramex Couriers — the delivery of my book from mumbai cst (sterling book house) is not delivered on 42622128091

 You are the one on Jan 15, 2018
Ordered a book of 1200rs from sterling book house and paid with my debitcard. I recived a mail from stealing book house that your book is being delivered​ by aramax courier. When i checked with the tracking number it says the book has been delivered to raigad maharastra track number -[protected]
While i havent recived it at all. If they wont deliver my book in next few days i am going to file a case against them in consumer court.
Last time when i ordered a book from sterling book house it was delivered​ by indain post in timely manner but this hopless courier​ service is scamming...
Complaint comments  Read comments Complaint category Products & Services

Aramex Couriers — orange saree

 harshumore on Jan 15, 2018
I have recvd wrong product from pancydeal.what i saw on fb about the product and what i recvd.totally wrong product and fake information provided on fb.my invoice no.pnc33601.and i want to.return this product nd return my money .my contact no [protected] i cant understand this service on your servicde is woerst please respond my complaint i want fast response from yours...
Complaint comments  Read comments Complaint category Online Shopping

Aramex Couriers — 31304107601 / pnq/1217/861 - shipment from hong kong to pune blocked at customs gurgaon

 Krishnanand P S on Jan 6, 2018
Product shipped from hong kong to pune on dec 5th 2017
Kyc submitted on dec 12th
Customer care confirmed the receipt on dec 13th

... Yet the tracking page shows the same message - "held in customs - pending kyc document" since the 19th of december.

The customer care people who confirmed receipt of the kyc documents (Dl and pan) kept asking the people at delhi to update the status, but there was never any reply from them. The last update on the tracking page was on the 29th of dec 2017. No updates after that....
Complaint comments  Read comments [1]Complaint category Other

Aramex Couriers — regarding kyc documents and no reply by aramex to my emails.

 amarjot399 on Jan 4, 2018
I was expecting gift from friend for upcoming marriage of my cousin, it included traditional punjabi footwear called "jutti" or "khussa". The parcel was shipped using aramex.

Whenever i track the shipment it shows : pending kyc documents,
Despite repeated attempts no contact had been maintained by aramex with me and also no reply had been made to the complaints and emails.

No contact number mentioned at the website is working. Only one number was working which was not attended properly.

Where to submit the kyc documents (Mailing address)?
Complaint comments  Read comments [1]Complaint category Movement & Delivery

Aramex Couriers — cloth

 Neetalal on Dec 28, 2017
My name is neeta lal. I ordered a product from this site but i received an unstiched peice of cloth which is of worst quality on 28.12.2017. I called on the number which has been given on the receipt but it is constantly not being answered. I want a refund of rs.847, please. I can see many similar complaints on this page, please take some action otherwise this company will keep on cheating us. This is surat based. The details are as under.
Citiz mart
Citiz care
228, nilkanth plaza, kiran chawk, yogi chowk, surat. Citiz. Shop@gmail.com
Surat
India.
Tel no.-...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Aramex Couriers — wrong product delivered

 Pardeshi Pratibha on Dec 28, 2017
I booked last 8 day before 3 suits.. And you delivered to me 3 wort sarees.. From where i contact you dete is no number or process to contact you.. I wasted many on your worst product... I never ever book items on this site... Mene 8 din pehle suits book kre the kal saree deliver hui h.. Me kal se pareshn ho rhi hu iske piche me kahi contact nhi kr paa rhi hu please m to refund my payment...
Complaint comments  Read comments [2]Complaint category Credit Cards

Aramex Couriers — deactivate one assist membership and refund money

 kdinesh1 on Dec 28, 2017
Dear sir / madam,

This is dinesh k
Mobile no: [protected]

My axis bank a/c no -[protected] has been debited by 1899.00/- for oneassist membership.
I receive phone calls regarding one assist service but i do not accept this service without my approval they deducted money from my account.
So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
I am totally disappointed with this one assist

Regards
Dinesh k

Mob no: [protected]
Email-dineshkrishna11@gmail.com...
Complaint comments  Read comments [2]Complaint category Banks

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