Aramex Couriers Customer Care
Aramex International
Customer satisfaction rating: 5%
Submit a Complaint
355
COMPLAINTS

Aramex Couriers Customer Care

Aramex International

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Address
Plot 1, Poomagal Street, Ekkaduthangal
Chennai City Corporation
India - 600032
Landmarks:Opp. Deccan Chronicle
Behind Olympia Tech Park

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
50
down
31

Fax:
Fax:
+91 44 2225 3892  

Additional info
Chennai Branch #1:
New Colony, 14th Street, Tamil Nadu, Chennai
Tel: +91 44 4380 8053

Chennai Branch #2:
V.V. Koil Street, Thiruvallisvarar Nagar, 600040, Tamil Nadu
Tel: +91 99 4049 6033

Mumbai - IRO
Unit no. 821, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Chakala, Andheri East, 400093, Maharashtra
Tel: +91 22 3941 9900
Fax: +91 22 2824 8760

Kolkata - CCU
76 C A J Bose Road, Kolkata, 700014,West Bengal
Tel: +91 33 3300 3300

View More Information...

Customer satisfaction rating
5%
Complaints
355
Pending
11
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 06:00 pm
Tue10:00 am - 06:00 pm
Wed10:00 am - 06:00 pm
Thu10:00 am - 06:00 pm
Fri10:00 am - 06:00 pm
Sat10:00 am - 01:00 pm
SunClosed

Aramex Couriers related photos (60)

Aramex Couriers Complaints & Reviews

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Aramex Couriers — packet rejected but they update delivered

 k2ashish on Aug 7, 2018
I have ordered a product worth ₹40000 from amazon india.
Order date - 1 august 2018
Order#[protected]
Shipped with aramex courier with tracking number: [protected]
At first i called amazon customer service thrice after placing order that i want to cancel my order but they told me that they shipped my packet with third party courier so they can't do anything except sending email to the courier partner to stop the delivery.
But on 5 august 2018 a courier boy from aramex called me on phone and i reject that packet and said i can't accept this order please...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — non receipt of courier vide docket no. awb 43308613821

 Amarnath Chakravorty on Jul 26, 2018
Please note that the said docket no. Awb [protected] has still not delivered at our destination. Neither the courier man or any other representative of urs courier had contacted me against the said docket.

Its is a sad to note that this sort of service is not expected from your end.

You are requested to arrange to deliver the documents immediately. Or else the same will be intimated to icici bank ltd.

Hope the action will be taken from your end.

Regards
Amarnath chakravorty
[protected]...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — no delivery of package

 Mal Soma on Jul 23, 2018
I got a message from aramex saying my package had arrived on 18.7.2018 but there has not been a single courier at my doorstep to deliver my package. I filed for a complaint twice on their website but i still have not received any response from the team. Also, when we do not go and take the package from their office they just send it back without even delivering it, and we even get a message saying an aramex courier tried to deliver your package at your house but there was no one at home while a single courier didn't appear....
Complaint comments  Read comments [3]Complaint category Postal & Delivery Services

Aramex Couriers — delivery of parcel

 Pratiksha Senapati on Jul 21, 2018
Aramex Couriers is suppose to deliver my courier on 19th July and a message was sent to me that it is out for delivery on 19th July 2018, 11:23 am. The is still not made yet. It is out for delivery for almost 3 days. Inspite of complain to Aramex customer care to deliver my courier the courier is not delivered to me yet. According to Aramex customer care they will escalate the problem as soon as problem but it is already more than 3 days....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Aramex Couriers — non delivery of my sbi card

 sanjivkumarpradhan on Jul 19, 2018
I have confirmed from SBI card cust care that my card will deliver before[protected]. but my card not delivered up to now.. please quarry it and confirm. On 16/07/2018 a call of delivery boy received by me at 0730 hrs by the phone no. [protected]. He enquire my address and said he will come tomorrow to deliver the card. But lapse of 3 days my card was not delivered. i want to get this card before 22/07/2018 as I have to proceed out of chandigarh on 23/07/2018.

Sanjiv kumar Pradhan
m/no. [protected]...
Complaint comments  Read comments Complaint category Credit Cards

Aramex Couriers — aramex - false status projection

 Arya Akhil on Jul 15, 2018
Hello,
I wanted to register a complaint about the false status projection when I check the shipment status of my SBI credit card.
Since last four days the status has been 'customer not available' whereas not even a single time that I've been contacted on my phone.
I already registered the complaint through your customer care no. three to four times but no serious initiatives have been taken.
I am frustrated and really disappointed in your service.
If you will, please look into the matter on priority and let me know how many more days will it take my credit card...
Complaint comments  Read comments Complaint category Credit Cards

Aramex Couriers — tracking I'd 1768313444

 Dr.Himangsu Mallick on Jul 7, 2018
I have ordered a camera accessories from Amazon (us) vide tracking I'd [protected]. Regarding kyc an email was sent to my another email"himangsumallick@yahoo.com"which is included in the Amazon account. A link is giving in this mail and so many times I tried to upload the document but during click on the save button previous page is coming repeatedly. So I couldn't understand that whether the document reached to you or not! Repeatedly mail is coming with a interval. So please help me as much as better you can do and send me feedback of getting kyc and send the proper link for it....
Complaint comments  Read comments Complaint category Online Shopping

Aramex Couriers — my delivery

 Bhavishkumar.shah on Jun 9, 2018
Hello, i received a mail form aramex to submit kyc document to clear my delivery... I saw after it was expired... I didn't receive an another mail from aramex.. Plz suggest an exact website to upload my kyc document, because i tried uploading kyc document in aramex website but i couldn't... I don't know 'how to' actually... So, pls send me the website address to my gmail:
Bhavishkumar. Shah@gmail.com...
Complaint comments  Read comments Complaint category Cosmetics

Aramex Couriers — tracking no. 31055293813

 famemon78 on Jun 6, 2018
Im not sure why i have navigated the entire site of aramex why do they not provide a single support contact email? The part where u submit assistance request is not working. They require kyc but have not bothered contacting me so where am i supposed to email them with required document?! This is gross negligence on their part and they should be held to account....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — not delivering consignment

 Altaf P on Jun 5, 2018
Complaint details :
I have purchased one mobile from india and same has been taken with me to saudi arabia, recently same mobile started troublesshooting and required repair (One plus one company made), after thorough searching no service provider i found than decided send to india for repair.
Same mobile well packed and couriered from aaramex by tracking number ;[protected] after paying 80sar. I clearly got informed no other extra charges need to pay and consignment will be delivered safely. After reaching the consignment to india and aramex delivery boy informed to pay apporx 10500...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Aramex Couriers — my card

 KunalRaj Talreja on May 29, 2018
I have my packagewith aramax..since two weeks I have been lodging complains but no one has taken up issue seriously and again it got undelivered...without even calling me..what I am suppose to do???
After emailimg to authorities still they have failed..and moreover they are not letting me talk to anyone..just fake assurance..lies...and call on hold..ridiculous service...
Complaint comments  Read comments [1]Complaint category Credit Cards

Aramex Couriers — product delivered to wrong guy this is very big mistake of aramex

 Lieutenant Shubhendu sharma on May 20, 2018
Aramex tracking id - [protected]
Amazon order id[protected]

Sir my self shubhendu sharma
I have ordered a iphone 7 (32 gb) jett black on 11th may 2018
On 15th may 2018.. Product were delivered but i didn’t receive any such product or packet!!
I complaint to amazon toll free number... They stats a complaint forwad to investigation!!
On update.. Local courier team have approach to me they also said they didnt gave package to me but they handed my package to other one!!
I dont know whose received my product!!

Here...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Aramex Couriers — customs delay

 Simon Francis on May 5, 2018
I have ordered a product from amazon im facing this problem 1st time by the aramex company to upload kyc documents since i have already submited the kyc documents during
My order :[protected] now im getting a call saying upload ur kyc documents or ur order will be not deliver by aramex if i was knowing i would face this type of problem about aramex i would have not order this product why amazon choosed aramex there are better corriers but still i tired to upload the kyc documents but they are saying ur photo size is too large now please give me suggestion to get my order...
Complaint comments  Read comments [1]Complaint category Airlines

Aramex Couriers — return back of product

 ps464485 on May 4, 2018
I have purchased one top. But after measuring that top is short of my body. Therefore, i want to return back to your organisation.
My email id is
Ps464485@gmail.com
My contact no.: [protected]
Amount paid : rs. 999/- in cash on delivery mode.
Please do the action as soon as possible which i will be very grate full to u.
Shipment from lady bazar is dispatched through aramex awb [protected]
Receipt no. Lko/2018/13193...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Aramex Couriers — shoes order from nike, awb no. is 30979385706

 Amaan_Malik on Apr 30, 2018
My name is amaan malik and this is my kyc document. Kindly clear the customs and send my order. I tried attaching this document to the link but there was an error so it couldn't be done. This is what is was showing: server error in '/kyc' application. Could not load file or assembly 'aramex. Ftp, version=5.0.0.0, culture=neutral, publickeytoken=null' or one of its dependencies. The system cannot find the file specified.
Hope you would comply. Thank you....
Complaint comments  Read comments [2]Complaint category Online Shopping

Aramex Couriers — to send kyc document

 Bobbydan on Apr 28, 2018
Hello, greetings from mumbai, india. I have ordered jewellery from linkshe company usa. My shipment number [protected], has already arrived in mumbai airport and it shows as parcel held for kyc documents. I keep on getting messages on my cell daily to upload kyc document. I am overseas on ship and so my cell calls are not active as no network. Everyday when i try to upload kyc document a window opens up asking username and password. I put in linkshe username and password. The page blanks out says invalid credentials. I have uploaded my national id document herewith on this site with this message....
Complaint comments  Read comments [3]Complaint category Jewelry & Watches

Aramex Couriers — delay in delivery and no action taken by customer care upon several complaints

 jerryv on Apr 21, 2018
I am jerry varghese, awb number is [protected], i have paid for the delivery and aramex promised to deliver the product within 5-10 days. They have started the process by 9/4/2018 and it has been reached in kalwa, mumbai by 19/4/2018 from china and status showing out for delivery. Since 3 days it is not delivered. Contacted many times customer care and they are telling, we are forwarding your request and nothing is happening. This is some kind of cheating and mental harassment, i am waiting to get the product.
It is going to become 13 days and whenever calling customer care, they are just...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — kyc form where to upload

 Muthuselvanrsb on Apr 11, 2018
I tried to contact the customer service earlier but havent heard from them at all. My shipment has been put on hold for some reason i dont know what. I received a text msg with a link to know your customer document but the link was expired and tried several times since i received several text messages but each time the link was expired so i could not fill it out and i went on your website to find it but could not. How and what am i suppose to do in order to receive my shipment. Please revert asap. (Tracking id [protected]) muthuselvan...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Aramex Couriers — import shipment held for more than 6 months

 Bridalstores on Apr 4, 2018
Hi sir,

We have a shipment awb [protected] that came from china to india through aramex in oct 2017, and we have still not received anything. I have sending all the required documents but no one is updating on the same. There is no update whether it is lost or still there. Today also i requested the customer care and they mail that we are chasing badly. Is that the response that we get if we request. How long should we wait. Please help us on this

Thanks...
Complaint comments  Read comments [1]Complaint category Movement & Delivery

Aramex Couriers — aramex courier misplaced package and reported the package as delivered.

 tubetoy on Mar 30, 2018
Aramex courier
Tracking number: [protected]
Product to be delivered : havells dry iron era 1000w

Aramex courier misplaced the package and reported the package as delivered.
When nothing was actually delivered.
It has been 5 days and the customer care is not responding.
The local aramex courier office is denying that they have not delivered the package....
Complaint comments  Read comments Complaint category Online Shopping

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