Aramex Couriers — about aramex kyc documents rejected

Address:Dubai, United Arab Emirates

I have ordered an item from alibaba.com with tracking number [protected] and i have been asked to upload my kyc document through sms. I have uploaded my kyc but has always been rejected everytime i submitted. And i have been receiving messages that i have to upload my kyc to clear my order. I'm uploading my original documents properly again and again by request for kyc message now how can i help them and myself?
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There has been issue regarding my product. The account I created was Alice Kayina and my adhaar card name is Pf Alice and now there had been some custom issue. Can you kindly look into the matter and tell me the best resolve. Thank you.

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