Aramex Couriers Complaints & Reviews

Hey, I had ordered a Nike shoes online and it needs a kyc document that mentions my delivery address. The delivery address is a new place that we are renting and hence the verification is getting failed everytime I try to upload the documents. Please resolve it and deliver the shoes asap

My address is little different than that on kyc document just lane no. Not in kyc document. Please approve it.

Kindly send me link which does not gets expired every time I try to open it for KYC documents submission….. thank u

I had ordered clothes from nike, but aramex couriers is not allowing to get my courier through, they rejected my kyc due to address mismatch on my kyc and my delivery address is different, but second time I have sent them my rent agreement and also my credit card bill statement in which on top left side my address is mentioned clearly, still today I received a mail that your address mismatched the kyc address ????how many id proofs I need to upload? Im staying in this delivery address as tenant then how can the name on agreement be under my name, its under my mother and brothers name, what shall I do im not understanding, pls dont put unnecessary obstacles in simple people's way...pls contact me asap by phone, email conversations are very time taking and slow...

Hi. my tracking no. is [protected] . I have ordered some stuff online for personal use but it is stuck with Indian customs. The reason is address mismatch. I have put up my office address where I am working 9am-6pm. Therefore, It was unable for me to receive the courier at my residential address. I have provided affidavit declaring it and also my job letter, but it is still rejected. please help me. Thanks

I have provided kyc doc and my current address proofs multiple time but they are rejecting the kyc

Please help me

Hi, I ordered shoes from nike.com with HAWB bill no. [protected]
and my current address is not similar to permanent address. But I have shared the current address proof (electricity bill) but my KYC documents gets rejected. Please consider my request and deliver my courier.
Thanks in advance !!

They never deliver my parcel since December 2021 untill now

I was expecting to receive the shipment from 13th of february, but untill now i did not get the shipment and most the time i was tracking the shipment but getting the status "Customer could not be reached - contact details required from customer". but i did not get any call even i visited the armesx couriers office but did not get any proper response. could you please help in order to get the shipment because i had plan to visit the home country by the next month.

Claim forms on Parcel JC[protected]
My parcel has been lost almost 3 months ago!! Filled the refund forms and all the requested documents more than 2 times but have not received any response from them!!
So disappointed with the service and the customer support.
NEED THE REFUND ASAP....

Dear sir,

I have submitted my KYC documents and one optional with delivery address, but I keep receiving messages saying that it has been rejected due to "Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address."

Because the address provided by me is different from the address in my documents, I have given delivery address where i work not where the documents address is…so please try to solve my issue.

Submitted Documents:
1. Aadhaar Front
2. Aadhaar Back
3. Pan Card
For delivery:
Company Bank Statement (contains delivery address)

(When placing an order, my delivery address contains my work address and can be matched to the delivery address on my bank statement address.)

HAWB bill no. [protected]
Purchased Date: 15 Feb 2022
Ordered from: https://www.nike.com/in/

So far since February 9 and up-to-date i have an issue with this carrier service, always their excuse is shipment offloading, 5 shipments so far with this issue from New York, USA to Qatar l call their hot line no answer, I contact customer service, again no response...

Its been ten days and i still haven’t received an update on the shipment, it hasn’t moved in days. I have been trying ti contact the aramex customer care but they aren’t of any help

I was made a shipment from new year to India to send envelopes and i gave a different address and submitted the kyc documents with different address . Now how can I make this right to my order on time. Is there anything that i can do. Kindly look into it and do the needful. Thank you

Hi, Aramex got really bad service n I tried to find where my parcel is n I called n emailed you guys so many times, but no one gave me updates. I will report you to NZ customer affairs. n ask them to talk to you.

Lina
[protected]

Dear,
I have a shipment from Aramex today . I received a call from an Aramex delivery person and I provided him with my current address and location. But he replied no, you have come here . Now I am in a work location so at this time I am not able to go home location. I replied to him please find my current location and deliver shipment to this address.
But he refused and suggest me give me a your friend no or address for delivery..
This is my confidential documents. How do I give to any other person instead of me?
And send me message by what Sapp reach out for delivery.
So Please deliver my shipment to my current location. shipment No [protected]
And do proper instructions for the Aramex representative for good conversation with customers.

My order has been rejected due to "Consignee name does not match with provided KYC. Please share KYC Documents in consignee name and address."

But my actual details are as provided as in my lyc document. Please resolve my issue by changing consignee name as the name provided in my id proof.

My order number is [protected]

I had an appointment in the USA consulate in Jeddah KAS but I typed my address in Riyadh to get my passport. Your company didn't check the exact address and sent my passport to Aramex office in Jeddah but I'm in Riyadh. I tried to call the customer care, it took long time to respond. I called many time till became disappointed. Then one of them replied me and told me she send my complaint to the office. Now one day still my passport in the same place no change. The shipping tracking is [protected]
Why they don't respond quickly. Why they don't be accurate in seeing the address I typed. I can't travel to Jeddah because I'm working in Riyadh. I typed the address shipment to Riyadh not Jeddah. I can't leave my work too. Also I need my passport to travel. Why all this delay? Why your company using old communication. We can send on whatsaap or the customer care should respond quickly not we wait for hours till they reply.

I have bought a pair of shoes from nike.com. I was asked to submit the KYC details for address verification. However, I am a student and stay at my college's hostel as of now. So I entered the delivery address of my college hostel. However, after submitting the KYC as well as the address proof of my college hostel, it got rejected. I submitted my college id card as the address proof. Kindly look into the issue.

I order shoes from Nike and they were delivering through aramex . But as my friend ordered it for me she didn't have my kyc approved permanent address and I at my end do not have any govt issues document for the shipment address she provided. Due to this mismatch of addresses aramex rejected the shipment and on calling they are saying they will return it to Nike after 30 days then only I will be able to receive the refund. It's soo late I was not told about kyc requirements before hand. By nike. Help me get my refund early than this