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Aramex Couriers Complaints & Reviews

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Updated: Jul 22, 2025
Complaints 940
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Aramex Couriers reviews & complaints page 19

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C
Chetas Mahto
Nov 27, 2021
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I have been submitting all the kyc documents needed for the past week but it keeps getting rejected. I currently have my temporary address as the shipping address but am also uploading an electricity bill with the same address as the shipping but it still keeps on rejecting please look into this
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    H
    hegou
    from imphal, Manipur
    Nov 23, 2021
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    Kyc rejection due to mismatch name

    Address: Zomi villa North AOC Imphal east

    Sir my order no [protected] is rejected in custom due to mismatch name as i have given my name in short NICKNAME which does not match my ID name as i am not aware that this will be causing a problem, what will i do to recieved the the product or get refunded...
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    5
    5lnp 5Lnp
    Nov 22, 2021
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    Address: Aramex kyc india

    I had order Nike shoes almost half month go. Unfortunately my address is not match because I given it wrong. But I try to contact aramex there is no good response. And my shipment is not clear till now. I try contact Nike they told when shoes come back to shipping center we will refund you. But now I am confused what to do if my kyc is rejected how aramex deliver it back.
    +1 photos
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      D
      Drkgd9909
      from Bhimavaram, Andhra Pradesh
      Nov 21, 2021
      Resolved
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      My delivery adress is different from my adress tgat is present on my KYC documents so please consider this sir please
      Nov 22, 2021
      Complaint marked as Resolved 
      .
      Aramex Couriers customer support has been notified about the posted complaint.
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        D
        Drkgd9909
        from Bhimavaram, Andhra Pradesh
        Nov 20, 2021
        Resolved
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        Kyc issue at customs

        Address: 302,Seven Hills Apartment, Sanjana Estate

        Dear sir/madam
        Hi Your shipment [protected] from dbrand is on its way to India but cannot be cleared from customs due to: Consignee name does not match with provided KYC. Please share KYC Documents in consignee name and address they are sending me like this sir but i submitted my documents clearly but its getting rejected because the address provided by me is different from the address in my documents sir because i am a student i...
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        R
        Rijul Saini
        Nov 18, 2021
        Resolved
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        Resolved

        Kyc documents getting rejected

        I have an order stuck at customs for the past 2 weeks, I have tried to upload my KYC documents multiple times but it keeps getting rejected. I moved to a new state recently and haven't had a chance to update the address on my IDs yet, but my father has this address mentioned on his Aadhaar card. I have uploaded multiple documents like passport, signed letter on company letterhead, etc stating my relationship with my father and that I am currently...
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        P
        Pranav kudale
        from Vadodara, Gujarat
        Nov 18, 2021
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        My tracking number is :

        I tried to contact the customer service earlier but havent heard from them at all. My shipment has been stuck in Identity proof of customer.I received a text msg with a link to fill out " KYC document for address proof", but the link was expired so i could not fill it out and i went on your website to find it but could not. what am i suppose to get a kyc document for address proof link and my package shipment.
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          A
          Aakash k
          Nov 18, 2021
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          I've ordered an order worth 10k from nike.in and was requested to submit kyc verification from Aramex couriers... it keeps saying that my consignee name doesn't match...the name on my aadhar is just a little longer than my consignee name, everything else has been accepted, please look into this issue
          +1 photos
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            F
            Faizaan_94
            Nov 18, 2021
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            Hi Team,

            My order id is [protected] and it initially required me to submit my KYC documents attaching the address proof. I attached my aadhar and pan details and since my shipping address was different I provided the LPG connection receipt with my address along with my house rental agreement matching my current house address. I’m still getting the error message that the shipping address is not matching. Requesting you to validate my LPG and house rental agreement as it’s the correct shipping address which matches to what we have provided. Request you to kindly clear this at the earliest
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              P
              pyadav7766
              Nov 18, 2021
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              I ordered Nike shoes. I got the email from Aramex for KYC completion. I did it two times: first with Aadhar and the second one with Passport. But still no resolution.

              Same KYC failure email popping up.

              My Address is the same as my Passport and Aadhar, it's just that I've added a landmark to my house while ordering from the Nike app.
              Aramex Couriers customer support has been notified about the posted complaint.
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                S
                Siddhant Sundriyal
                Nov 17, 2021
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                Aramex Couriers — I have received a call to upload my KYC documents. But I haven't received any link to upload these documents. I have filed a complaint in Aramex Site as well and still No reply.

                Please help.
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                  B
                  BulloOka
                  from Guwahati, Assam
                  Nov 11, 2021
                  Resolved
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                  My Tracking Number: [protected]
                  was showing "Invalid Identity proof document" & "Shipment Held for Customs Clearance - Customer Documents Required (KYC)"
                  I responded to their mail and uploaded my Adhaar Card Front and back, also my Pan card. and my front page of SBI Passbook. but still the Tracking Number was updated as "Invalid Identity proof document". I now don't know what to do, i submitted a request to at their webpage "reference number CCU/1121/248", i've twitted & DM them, i've tried the facebook to explain it. but still its same.
                  there was a difference in my Shipping address and the address in my ID... the difference was that i mentioned the Name of building i live in my shipping adress. thats all.
                  if in any way im getting help from here please check this Tracking number too :[protected]. its also arriving to India, and im sure it also will face the same issue.
                  +2 photos
                  Nov 11, 2021
                  Complaint marked as Resolved 
                  They finnally approved the KYC, hope our custom let it pass.
                  Aramex Couriers customer support has been notified about the posted complaint.
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                  It didnt took Long, Aramex approved the KYC same day i posted here at 07:45 PM.
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                  [protected]
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                  [protected]
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                  Dear sir please update
                  Reply
                  BulloOka's [Complaint's author] reply, Apr 15, 2022
                  Um yes, they did approved after my complaint, and also custom didn't interfered with my shipment, but it got short circuited because of different current in our country, later i realised that I have to use step down transformer for the electronic's from usa. Was my fault ... And wasted 24k on circular saw from DeWalt.
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                    I
                    Indira Sahrawat
                    Nov 9, 2021
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                    I have got a package shipped for someone who has recently relocated to Punjab from Haryana, living in company accommodation so cannot provide any proof other than offer letter and restaurant bills, but these documents are also being rejected again and again and Aramex is not even responding to complaints just closes it without even contacting me.
                    Nov 9, 2021
                    Complaint marked as Resolved 
                    Uploaded another type of document, it has been accepted.
                    Aramex Couriers customer support has been notified about the posted complaint.
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                    Dear sir please support this order [protected]

                    KYC documents rejected many times - Comment #3925525 - Image #0
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                      N
                      Nithin KV
                      Nov 5, 2021
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                      Shipment not returned from Aramex

                      Address: Bangalore
                      Website: www.aramex.com

                      This is nithin here. I am currently staying in saudi arabia.
                      I planned to get my baby's clothes from bangalore through aramex courier service in the start of october.
                      They picked the shipment from bangalore and then after few days they said they would need
                      Consignee id as it is stuck in customs. I provided the id proof but later they said they cannot process it
                      And the item will be returned to the shipper.br...
                      +13 photos
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                      T
                      Tshering Choden Lachungpa
                      from Siliguri, West Bengal
                      Nov 5, 2021
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                      My Aadhar card has my home address but I am posted at diff district so along with my Aadhar .. I uploaded my appointment letter as address prof but still it’s getting rejected .. now wut am I suppose to upload .. HAWB bill no. [protected] .. if it’s not getting accepted please return so that I can reorder your it or get my refund
                      Aramex Couriers customer support has been notified about the posted complaint.
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                        Z
                        Zoyah Shattaf
                        Nov 4, 2021
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                        I do not live at the address on my id and have just turned 18 and do not pay any electricity bills either. My mother does not use her maiden name (which is in the passport) to pay any bills either.
                        Aramex Couriers customer support has been notified about the posted complaint.
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                          S
                          Sweta Gurung
                          Nov 4, 2021
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                          I have ordered shoes from Nike and after the product was shipped I got a message from aramex that it has been shipped and I have to do my KYC which I did. I am currently staying at Kolkata due to my work reasons and my permanent address is different than my current address hence I uploaded the rent agreement along with the Aadhar and PAN Card but they rejected it. Aramex customer service is very poor and do not reply to the complaints. Please help as my parcel is stuck
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                            S
                            Shivesh Dave
                            Nov 2, 2021
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                            I have received a call to upload my kyc documents. But i haven't received any link to upload these documents.
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                              G
                              GV Madhav Yadav
                              Oct 29, 2021
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                              Address: 5-3-77, PremavathiPet, Bhavani Colony, Rajendra Nagar, Hyderabad, TS-500030,
                              Website: Nike

                              I have Ordered Shoes from Nike website, while ordering I have entered my name different as compared to my KYC. So now getting message from Aramex that KYC not successful as because of Consignee name does not match with provided KYC.

                              Please help me to get my product
                              [protected]
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                                D
                                Datt Oza
                                Oct 26, 2021
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                                I have ordered shoes from Nike. As a part of custom clearance I have tried submitting multiple documents of present address as delivery address differs than KYC but it keeps rejecting all the time. I contacted customer support but no response from them. Its frustrating as I am not sure reason for rejection and no support to make the process smooth.
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