Aramex Couriers Complaints & Reviews

Origin of the product: kwai chung estate, hongkong. Destination:SIKKIM, INDIA.
Consignee address is development area opposite manan bhawan. Phone number [protected]. Pickup address: kwai chung estate, hongkong. Nature of goods is 2 nike airforce 1. I order shoes from nike worth 18k and now they are asking me to upload my KYC. My delivery address and kyc address if different so i uploaded my electricity bill. The problem is there are 2 different name for the place where i live now. The address given in my electricity bill and delivery address is same but the street name is not matching so they are declining my KYC and because of that my shoes are stuck with aramex. We locals call the street by old name and name of the street in govt issued documents are that of the new name of the street. The name of our place has been changed recently by the officials and if we use the new name for the delivery address the courier people wont deliver our parcel as they still dont know the new name of the place.

My name is Tashila bhutia.
Origin of the parcel:Hongkong
Destination of the parcel: Sikkim, INDIA
My delivery address is DEVELOPMENT AREA, OPPOSITE MANAN BHAWAN, GANGTOK/SIKKIM, INDIA
Phone number is [protected]
Country code: +91
Area code: 737101
Pickup address:Kwai chung estate, hongkong
Nature of goods: 2 NIKE AIRFORCE 1

I order shoes from nike worth 18k and now they are asking me to upload my KYC.My delivery address and kyc address if different because i live in different district and my KYC address is that of my village so i uploaded my electricity bill. The problem is there are 2 different name for the street where i live now. The official name of the street is different and we locals call it by the old name of the street. Courier service people still dont know the new official name of the street due to which they dont deliver our parcel and because of that we need to used the old street name while ordering online. So the address in electricity bill and my shipping address doesnt match because i used old name of the street for delivery address and govt issued bills have new name of the street.

I ordered an item from Amazon US and have submitted my Aadhar card. I received a notification from Aramex for custom clearance. I had provided deliver address which is different from my Aadhar address as I am living in another city. For that, I submitted electricity bill which is obviously in owner's name (we are tenants there) for delivery address proof. After upload electricity bill as my delivery address multiple times it was rejected. Finally I cancelled the order from Amazon and Aramex kept spamming about my custom clearance KYC documentation. I kept telling them that I have cancelled the order from Amazon so kindly stop notifying me about my KYC documents.

Anyway they wouldn't accept the electricity bill as my delivery address proof, there was no point in receiving SMS, WhatsApp and Emails to complete my KYC. I have lost ₹4k because of this. I will never get my money back. Amazon will not refund me the amount until they get the product back successfully. I dont know if Aramex has discarded my product or not but my refund is on hold now.

I order shoes from nike worth 18k and now they are asking me to upload my KYC. My delivery address and kyc address if different so i uploaded my electricity bill. The problem is there are 2 different name for the place where i live now. The address given in my electricity bill and delivery address is same but the street name is not matching so they are declining my KYC and because of that my shoes are stuck with aramex

PLS DONT ORDER VIA ARAMEX.. VERY FRAUD AND MONEY MAKING COMPANY

I purchased electronic item from alibaba on Sept 2021. product cost $18 (1500RS) and Transport $12 (950RS)..
After item was reached to Bangalore with shipment no (Aramex : [protected]), aramex deliverd to my address via third party courier called delhivery with 970 RS delivery charges again.
Custom cleared since cost of the product only 1500Rs.
But this company repacked my parcel and changed 970 extra.. That is nearly 80% of the product. so i rejected the parcel. They will sale this through Indian market as well that is one kind of money making method by this company.

I raised complaint to customer care BLR/1021/267 and BLR/1021/563 no one responded.

SUCH A CHEAT AND FRAUD COMPANY.. PLS DONT IMPORT ANY THING WITH THIS BLOOD SUCKING COMPANY

I have sent documents to Amman from AUH
they promissed to send in (4) days, now i found that the documents still in UAE and not shipped
Also, Aramaex staff dont know when it will reach
i need help
these are imporatnat documents
shipment no. [protected]
[protected]

I got a call saying that I had to upload a kyc document for customs clearance. But i did not receive and link from where i can upload the necessary documents. Please help me with this issue

I have ordered a pair of shoes
from Nike.com a week ago.
Aramex is still not processing my order and rejected my KYC details. It is so frustrating as they don’t give proper details as to what has to be done.
Been mailing them everyday with the details and everything!
Please help.

My HAWB bill no. is [protected]

I have received a call to upload my kyc documents. But i haven't received any link to upload these documents.

I ordered shoes from Nike delivery address and the address from my KYC documents does not match as it is a gift.

Hi, I placed an order from iHerb.in, enzymedica digest spectrum and it has been shipped. For some reason, due to Google autofill, the address became a mix of delivery address (As per KYC document) and home address.You will see Zarina Towers as the common words in the 2. If you do a quick search, you will realise that it is to legitimate address. Now due to this my KYC is getting rejected. The consignment consists of important medicines. Please help me out on this.

My order [protected] from iherb was placed on 27th Auggust from India. I didn't get a link to upload my kyc documents from Aramex. So can you please send me the link to upload my kyc documents asap? It will be stuck at customs otherwise.

Number : [protected]/[protected]

Please let me know how to uplaod the documents.

He called me that I m coming but he came after 5hrs, he misbehave with me. His voice message and his activities in CCTV.
Kindly take action,

Dilevary boy he came after 5 Hrs. And misbehave with me, I have his voice message and his behaviour in CCTV.
[protected]

My consignment No[protected] is held up for no reason.
My KYC is given for the proof of my residence.
I had requested supplier to send parcel at my delivery address at my work place ( Office ) just to receive parcel. Hence I had given my office IDENTITY CARD to Aramex .
Additionally pan card and light bill is also given.

On top of it I have given my individual Adhar card where in my residential address is there.
Still one sided telephonic message is receiving with a message that it can not be cleared from customs due to Consignee name does not match with provided KYC.

Dear team i have orderd memory cards from china with bill amount 154.37 usd aproximate 12500 INR and for that aramex charged me as customes duty 5258 Inr which actually comes around 2200rs and i want to charge a case against them.

My shipment is not delivered, even after providing all the documents. This is FRAUD company.

Hello. I have placed an order from Amazon.com which is sent through Aramex with shipment number [protected]. Aramex sent me a message saying my KYC is rejected even though my KYC is valid and it is the front and back of my Aadhar card and PAN card. My address has had a minor change as my House name has been changed to ‘Isabella’ but otherwise my address is the same. My Aadhar card has my mom’s number instead of my own number. But all the details are valid. Kindly help.

Address is not matching my kyc address and i don't have address proof
Can I upload a residential certificate?

I ordered a parcel from Shein on 26.06.2021. My parcel was supposed to arrive between 15.07.2021 / 20.06.21. I still have not received ANYTHING even though I have paid my customs fee. I cannot get any information from Aramex or customs as to why my parcel has not even been sent out. This is absolute and utter crap and the customer service of Aramex is completely up to [censored]. I will never ever send anything with Aramex again, this is absolutely ridiculous!