Aramex Couriers Complaints & Reviews

My consignment No[protected] is held up for no reason.
My KYC is given for the proof of my residence.
I had requested supplier to send parcel at my delivery address at my work place ( Office ) just to receive parcel. Hence I had given my office IDENTITY CARD to Aramex .
Additionally pan card and light bill is also given.

On top of it I have given my individual Adhar card where in my residential address is there.
Still one sided telephonic message is receiving with a message that it can not be cleared from customs due to Consignee name does not match with provided KYC.

Dear team i have orderd memory cards from china with bill amount 154.37 usd aproximate 12500 INR and for that aramex charged me as customes duty 5258 Inr which actually comes around 2200rs and i want to charge a case against them.

My shipment is not delivered, even after providing all the documents. This is FRAUD company.

Hello. I have placed an order from Amazon.com which is sent through Aramex with shipment number [protected]. Aramex sent me a message saying my KYC is rejected even though my KYC is valid and it is the front and back of my Aadhar card and PAN card. My address has had a minor change as my House name has been changed to ‘Isabella’ but otherwise my address is the same. My Aadhar card has my mom’s number instead of my own number. But all...

Address is not matching my kyc address and i don't have address proof
Can I upload a residential certificate?

I ordered a parcel from Shein on 26.06.2021. My parcel was supposed to arrive between 15.07.2021 / 20.06.21. I still have not received ANYTHING even though I have paid my customs fee. I cannot get any information from Aramex or customs as to why my parcel has not even been sent out. This is absolute and utter crap and the customer service of Aramex is completely up to [censored]. I will never ever send anything with Aramex again, this is absolutely ridiculous!

Two months back my cousin sent my medicines through Aramex courier to jeddah ksa, under AWB#[protected] aramex jeddah didn't deliver to me saying that one document is not included. At hyderabad the aramex agent SSS Courier services took all the documents 1.orignal invoice 2. Doctors prescription 3. PP copies and 4.Adhar card copy.
Now I don't know in this whose mistake is there and who is correct because both the side aramex is handling, since more than one month over my parcel returned from jeddah and lying at Blr. Aramex facility and they are not delivering to my cousin at hyd, and asking to pay duty on it Rs. 23, 000 thousand. I am confused why the duty is being charged and I am liable to pay when it is not my mistake this between aramex and his authrized agent to settle down this issue not me.
My medicines total cost is Rs. 28, 000 appr. And I paid Rs. 6, 400 as courier charges.
I request you to get my parcel back and also return my courier charges because the aramex didn't complete the service.

Shipment [protected] held for identification proof

My shipment [protected] held for identification proof

Complaint no
document for identity proof [CaseReference:GGN/0721/190]

This is the third time this company is over charging me for customs and sending me fake bills . They are showing more than actual value of my product . I ordered an item which cost 7.5k inr and now they sent me a custom invoice of 4.45k which is more than 42% and this is not the frst time they are doing this. I have no other choice than paying as i need my product . Someone please look into it

Hello,

This is the third time same thing is happening to me, my package worth is 105$ and its no risky item and aramex sent me an invoice they themselves made and asking me to pay 4.4k as customs duty which is again more than 50% of the product value .
Last two times also same happened with me and they are showing incorrect value for my goods .
This company is looting people with fake customs bills please look...

Good afternoon to All.
Consignee name is not matched with KYC documents because what are Reason?

I have ordered a product from nike.com on 5th July 2021. I later received an email from Aramex regarding submission of kyc documents for order HAWB bill no.[protected], After trying multiple times and uploading all the necessary kyc documents, my kyc is getting rejected.

I have ordered a product from nike.com on 5 July 2021. After that, i received an email from Aramex regarding submission of kyc documents for order HAWB bill no. [protected] After trying multiple times and uploading all the necessary kyc documents, my kyc is getting rejected. I have also mail them about the problem but didn't get any reply.

I have ordered an item and seller shipped it with my correct name however, when I got the 1st message notification from Aramex, the whole name was changed to some one else "Stephen James". Tracking number [protected]

When I enquired this from seller on this, they reapnded with receipt as my name was correctly sent from seller end.

Now I am getting a horrible and shameless response from their representative as I need to pay the charge to change my name and customs penalty.

This is literally means that, they made a mistake and customer has to pay for their mistake done by incompetent employees.

IF YOU WANT PIECE OF MIND, NEVER EVER CHOSE ARAMEX. THEY ARE FRAUDULENT AND FOLLOWING UNETHICAL PRACTICE.

Dear sir/madam,

My kyc has been rejected as my delivery address does not match my kyc address. My awb no. Is [protected]. I have sent my rental agreement but it is under my husband's name. Also I had sent you my electricity bill, but you have rejected that also.

Please help.

I have Aramex courier coming from Saudi Arabia - Under air way bill number [protected]
Today 25th Jun 2021, I received message from Aramex to Submit my KYC details which was provided but is rejected asking as the delivery address not matching with my KYC document

At present I am staying in my mother in law's house and the delivery address was given based on the same.

But I cannot provide a KYC in my name matching to my mother in law's address.

As a resident Indian, I have provided my Adhar car, PAN card copies etc but I am helpless to provide any document which has my name and my mother in law house address

Kindly advise Aramex to clear my parcel at the earliest as it is a medical kit for my daughter

It is the worst courier i have come across.I have delhivery franchise office at my residential address. i ordered a 3usd cable product from alibaba and paid 11usd for shipping charges.The address i gave there is another centre 40km from my place which is run by company.I am franchise partner of that company.They have hold my shipment and rejecting kyc for address mismatch.I gave them my aadhar, service aggrement with company, GST certificate, Authorisation letter, Undertaking by myself as well .everythingg.But still they are not sure i am the correct person.I can not describe how ### company it is.holding all shipments in the name of address mismatch.Our company delhivery still far better than this.

Latest Update : Dear CUSTOMER,

The documents required for address amendment …

1. Request letter from shipper stating the reason of change in address in the invoice under shipper letter head.

2. Request letter from consignee stating the reason of change in address in the invoice.

3. NOC from consignee.

4. KYC documents of consignee.

5. Revised invoice with Shipper signed and stamp.

Please be informed that all the above letters should be addressed to:

To

Deputy Commissioner of Customs

EICI Terminal

IGI Airport

New Delhi-110037

Please note that fee amount of INR 1000/- will be applicable on amendments on the Customs manifest, also Customs may charge fine and penalties.

These guys are literally thiefs.I will do CONSUMER COMPLAINT in the name of this company.
just see what documents i shared for a 3usd productas an individual.
1.aadhar
2.gst certificate
3.company service agreement with delhivery centre
4.a single page stating letter of appointment as vendor
5.Undertaking letter signed by me to clear on behalf of me
6.Driving license

I ordered a shoe from nike.in . It was gift for someone within the same city. The name does not match kyc doc as it was a gift for someone, so I used my name
Consignment no : [protected]

I ordered shoes from the official site of nike and they have shipped the product but my package is still at the airport despite uploading my kyc documents again and again on the couriers service's website