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Delhivery Complaints & Reviews

www.delhivery.com

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Updated: Oct 9, 2026

Complaints 3883

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526

Unresolved

3357

So far, so good. Delhivery is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Delhivery will keep up the work and continue to help more customers with their concerns even better 🤝

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Delhivery reviews & complaints(3883)

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To,
The Concerned Officer / Customer Support Team,

I, M Sarmah, resident ofJorhat, Assam, wish to report a fraud done to me through a cash-on-delivery parcel.

On 8 October 2026, a Delhivery delivery person delivered a parcel addressed to me, with cash on delivery. I order many products online, so I believed it was one of my orders. I paid ₹584 by UPI (Google Pay) to Delhivery’s payment ID. When I...

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AWB[protected] booked in Goa: Sep 23, 2026
Shipment picked up from Goa: Sep 24, 2026
Shipment arrived in Pune: Sep 27, 2026
Shipment first delivery attempt: Sep 28, 2026 (and they lied about the recipient being unavailable)

On Sep 29, I reached out to their chat support and was told the shipment would be delivered in 24 to 48 hours. Screenshot attached. Since that day, they keep repeating that it will...

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Delhivery attempted delivery to my workplace at approximately 9 pm. I repeatedly told the courier by phone to leave the parcel with security. The parcel was not handed over, and the shipment was then marked "customer refused delivery" and a return was initiated. I did not refuse the parcel.

After I contacted both the seller and Delhivery, a further delivery attempt was arranged. That attempt was made to the same business address...

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Website: savana

I am writing to raise a formal complaint regarding your delivery partner, Adil Mirza, and the mishandling of my return pickup request. I raised a return request with Savana on 23rd September, which was subsequently cancelled by your delivery partner citing a “failed quality check.” However, this is completely inaccurate, as the item was never picked up and no quality check was conducted whatsoever. Moreover, Adil Mirza did not make any...

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Address: Delhivery's headquarters is located at Plot No. 5, Sector-44, Gurugram, Haryana, India.

Website: www.delhivery.com

The about said company directed one Mr. Arun Joseph to deliver my 3 parcels containing sensitive bank documents to my home address on 4th Friday September. When inquired on delivery update the above mentioned associate used foul language and threatened to destroy the package without delivering. Later he admitted he was drunk and still didn't deliver the package.
As the contents of these parcels where important to me I had to request...

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Website: www.delhivery.com/tracking

I had ordered products from amazon which show as delivery attempted and they just lie about it and the contact info provided on Amazon doesnt work. The delivery attempt was never made and product never delivered. None of their numbers work and no order # or OTP or phone numbers works on their website to track....

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Dear Senior Management Team,

I am writing to formally escalate an extremely disappointing and unacceptable experience with Delhivery regarding a time-sensitive Rakhi parcel booked from Mumbai/Thane to Bengaluru.

This was not an ordinary shipment. The parcel contained Rakhi material that was specifically sent to reach the recipient before Raksha Bandhan on 28 August. The parcel was picked up from Thane on 24...

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Order No: AWB[protected]
Order placed on August 13, 4.49 PM Expected to be delivered within 3 days.

Since August 14th, the app keeps displaying the message that " The agent will pickup the item Today". The mobile number of the agent for pickup was shared but there was no response for the calls made to the given number.

Since August 16th I have been requesting to cancel the order and refund the amount...

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Order ID / AWB: 953920

Order Date: 10th August 2026

Current Status: Package reached my city on 13th August, but has not been delivered. It is being repeatedly sent to other cities and brought back without any delivery attempt.

Issue:

My package arrived in my city on 13th August. Since then, it has been routed to other cities and returned multiple times. No delivery has been attempted....

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Website: www.delhivery.com

To,
The Hon'ble Consumer Disputes Redressal Commission,

I, Abhishek Kumar Pandey, wish to file this complaint against Delhivery for deficiency in service, negligence, and failure to deliver my complete parcel.

I had placed an order which was to be delivered to my residential address. However, the Delhivery delivery executive refused to deliver the parcel to my home and instructed me to collect it from...

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Address: 240/282 MAHOLI ROAD MATHURA 281001

Dear Sir/Madam,
My shipment has been delayed beyond the expected delivery date. Despite tracking the shipment, I have not received any proper update regarding the delay.
Tracking Number: [[protected]]
Kindly look into this matter and arrange for the earliest possible delivery. Please also inform me of the reason for the delay.
Thank you...

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Address: Trivandrum

Subject: Urgent Complaint – False "Recipient Not Available" Status (AWB: [protected])

Dear Delhivery Team,

I am extremely disappointed with the handling of my shipment (AWB: [protected]).

The tracking repeatedly shows "Recipient Not Available", which is completely incorrect. The recipient has been at home 24×7, and no delivery attempt, phone call, or message was ever made by the delivery...

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Address: COIMBATORE

Website: worst service

Delivery persn is not responding for me 2days i tried to received my order...Yesterday im waiting for more hours he is not pick my call then today he is calling for me he told 30mins i come handover your order i said ok please attan my call respond me he said ok but im waiting 3hours in road side he is responding for me then why he told 30mins only sir i handover your orders...Im realy disappointed in delhivery couriers......

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The subject shipment was picked up from Pune on 26th May 2026; however, it has still not been connected to the destination network as of today.
I have been continuously following up with the concerned pickup team and was informed that the delay is due to congestion at the Pune branch. The pickup team attempted to contact the Pune branch multiple times, but their calls were either disconnected or they were provided with incorrect updates....

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To,
The Consumer Grievance Authority

Subject: Complaint Against Delhivery for Delay, Non-Delivery, and Damaged Shipment

I am filing this complaint against Delhivery regarding my shipment with AWB Number[protected].

The shipment was marked “Out for Delivery” and later changed to “Failed/Reattempt” without proper delivery attempt or clear communication. I contacted Delhivery customer...

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Delhivery support informed me over phone that the mangoes inside my shipment were damaged due to delay from their side. However, I have not received the parcel yet, no damage photos were shared with me, and no proper delivery date or resolution has been provided.

AWB Number:[protected]

The shipment was marked out for delivery and later changed to failed/re-attempt. Despite multiple complaints through app,...

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I don't see that the shipment AWB #[protected] is anywhere near the destination, yet the delivery date has now been changed from 18th May to 21nd May. Despite multiple follow-ups, there has been no proper update or movement toward delivery. This delay is unacceptable, especially when the order was expected to be deliver today. Please provide: The exact current status of the shipment The reason for the repeated delay A confirmed delivery...

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Address: Valayanoor, Kuttiyadi

My shipment has been stuck at the Kuttiyadi Delhivery center since Tuesday and has still not been delivered.

I contacted customer support multiple times and was repeatedly informed that the delivery partner is on leave. This same reason has been given continuously, and no alternate delivery arrangement or proper update has been provided.

This delay has caused significant inconvenience and is not acceptable.br...

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Sir, My Order ( AWB Number : [protected] ) has already reached the final destination, but the order has not yet delivered since 6 days...
So, Please deliver my order today itself as I need it today urgently....

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I hope this message finds you well.

I am writing to formally raise a complaint regarding the unsatisfactory service I have experienced with Delhivery. My recent shipment has been delayed/mishandled, and I have not received proper updates or support from your team.

The details of my shipment are as follows:

order no [protected]

Despite multiple attempts to track and resolve the issue,...

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It was finally delivered on Oct 9, 2026 at nearly 9 pm.

The recipient asked the delivery fellow what the reason for the delay was. He said that the person assigned to deliver it refused ...