Aramex Couriers Complaints & Reviews

Aramex keeps asking me to send my KYc documents and even after sending the correct documents it keeps saying the address doesn't match. It does. I've tried a billion times and my parcel is stuck at customs for about a month. I can't even reach Aramex customer care. Please help.

My kyc rejected without any reason.
My tracking number [protected].
Re-uploading link also expired. I don't know the solution

I have been submitting the required documents multiple times and is being rejected every time. Though there is a slight difference in the shipping address I have provided and the address in the document but the address are the same. Please clear the issue

I've tried to upload my KYC on the site you provided using my phone and on laptop too, but it's not working. Moreover the ARAMEX outlet for Dimapur have shifted their location and the contact number given is now inactive. Please call or send me a Whatsapp number where i can send my AADHAR and PAN details. Thank you

I have not received any sms or email with a to upload the kyc documents, but i get a call stating to upload kyc documents for the customs clearance.

After alot of tries to clear the KYC it still shows that the KYC details is not valid. I am from Nepal residing in India and since my address proof is different I have provided electricity bills of my residency that im renting for now and still it shows invalid. Since we Nepalese do not need visa to travel to India I do not have the Visa document but there is no option to keep the photo of passport. I haven't received any replies from the support as well.
Shipment number - [protected]
Shipment of Dbrand case from Canada to Bangalore
Please help.

I have been submitting my KYC documents for about a week now. The address on my KYC is different from the delivery address, so I am attaching my electricity bill and LPG gas connection as address proof along with Aadhar for identity proof. Still everything is getting rejected. I've raised 3 support request, but no help.

Dear sir,
Please refer to the below online payment for Aramex AWB [protected], amounting to Rs 689.03 made by me;
your delivery partner attempted delivery of the shipment to us but did not deliver it to us as he demanded Cash of Rs 689.03 again
the delivery partners (DELHIVERY) AWB no was[protected] for which I had also received an SMS(DEMANDING MONEY AGAIN) on my mobile-[protected].
It is very surprising that your delevery partner even after seeing the WEB payment receipt did not deliver the product It appears
that there is no proper sync between you and your delivery partner.

please take steps to update payment received by your office and resend the parcel to us urgently.

best regards
Sanjeev Agarwal
Capital Enterprise PVt Ltd, 12 J.L.Nehru Road, Kol-700013
mobile-[protected]

-------- Original Message --------
Subject: Your payment was successful
Date: Sat, 2 Jan 2021 14:50:15 +0200
From: Aramex PaymentServices
To:

Hello,
Please note that your payment of INR 689.03 via your Visa (0564) was processed successfully.

Shipment(s):
[protected] ( Customs )

Your payment reference [protected].

Please contact [protected]@aramex.com in case of any issues related to your payments. For your e-receipt please contact the local team.

To track your shipments please visit www.aramex.com

Thank you,
Aramex Team

My tracking no. is [protected]. I got a call saying that my order is pending and I need to give KYC.. which I have not got ! Can you please send me the link where I can upload my KYC.

Hello Sir I am Biplab Kumar Kisan and I had ordered a pair of Nike shoes from the official online store and it is in transit and perhaps it has been reached to the destination country but the issue is that the address mentioned for delivery is mismatching with the address saved in my KYC. In each time it is asking me for uploading the KYC documents again as it didn't match with the shipping address. However I have several times uploaded for the KYC but it gets rejected. In this connection I am to intimate you that the shipping address mention earlier is my place of work but the address saved in KYC is my permanent one, hence I m requesting u to make me get away from this issue and ship my prepaid items to my native place mentioned in KYC

I order two shoes from nike but my kyc is getting rejected so cancel the product and refund my money

Thank you

I order two shoes from nike but with different names .i ordered one shoe with my name and the other with my friends name .the adress in the adhaar card and pan card is not the adress that i stay .if you can't deliver the shoes just send it back so that i will get my refund and if you can do something to solve this problem please do .
[protected]
[protected]

Dear Aramax team,

I have sent a package which include samples that I produced during my
PhD for the English supervisor via your company. The sending number
is [protected]

This work have taken almost one year and a cost me time, effort and
money about 150000 EGP and my English supervisor is waiting for those
samples. I would like to ask about the status of this sending.

Best regards and looking forward to hear from you

Aramex has a very poor service.

The company has my phone number and shipment address on file, however the company sent my shipment to a city 500 KM.

I went to Aramex store and informed a staff member about my issues with my shipment. The staff member told me he sent internal memo to correct the situation. I then received a message saying to pick up my shipment at the wrong city - 500 KM away.

I call the 800 number, and spoke with a representative and he confirmed that the company has my correct address. And he asked me to go online and give directions to the the correct address. I then asked him to arrange for my shipment to be shipped to my correct address. The staff was not in a mood to help.
I was left with a feeling that my shipment may never be sent to my home.

Very disappointing service from Aramex.

If I had documents which matches the shipping address why I will hide it have some sense please. Didn’t know that it will be so complicating when I am ordering.

And more over you should have option to cancel the order or something if not provided the documents ID proof name and shipping name is same but only difference is the address and I have attached supporting document to it still it is getting rejecting. [protected]

Hi I have uploaded all the documents which I have nothing left to upload now.

Let me know if I can get my order or send it back so that I can get refund

Looks some sort of scam

After submitting KYC documents several times it is getting rejected very annoying.

Address is not the same as I have given for shipping but attached the supporting document which proves I am the resident of given address for shipping.

I had ordered a pair of shoes from nike.com on 3rd december 2020 with order no G[protected] and shipment no [protected]. Despite uploading all my details on the link provided by aramex courier, my KYC has been rejected each time. As my delivery address does not match the address in my adhaar card, i have uploaded photos of electricity bill and employee id of the person in whose address delivery will be done. Despite all this, my KYC has been rejected. I dont know what else to do. Kindly help.

Hello I had ordered from Nike.com and the address that is in all my identity cards is of my village and where it could. It be delivered so I gave the address of my other house but that’s mentioned in my adhar card can I please get help in getting it cleared from customs in Banglore so I can get it.

Hi, my Nike order has gotten stuck in customs. Aramex asked to provide KYC info for identity & delivery address proof. I did both but they're constantly rejecting it cause address in my Identity proof (my aadhar card one) doesn't match with the one I provided for address proof ( PG rent receipt). What am I supposed to do when I don't live in my natives. It doesn't make any sense. Please look onto this matter & try to fix it ASAP.