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Aramex Couriers Complaints & Reviews

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Updated: Jul 22, 2025
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Aramex Couriers reviews & complaints page 24

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I
Ismael Mohamed
Dec 13, 2020
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Address: Riyadh

Aramex has a very poor service.

The company has my phone number and shipment address on file, however the company sent my shipment to a city 500 KM.

I went to Aramex store and informed a staff member about my issues with my shipment. The staff member told me he sent internal memo to correct the situation. I then received a message saying to pick up my shipment at the wrong city - 500 KM away.

I call the 800 number, and spoke with a representative and he confirmed that the company has my correct address. And he asked me to go online and give directions to the the correct address. I then asked him to arrange for my shipment to be shipped to my correct address. The staff was not in a mood to help.
I was left with a feeling that my shipment may never be sent to my home.

Very disappointing service from Aramex.
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    S
    Shruanya
    from Bengaluru, Karnataka
    Dec 13, 2020
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    If I had documents which matches the shipping address why I will hide it have some sense please. Didn’t know that it will be so complicating when I am ordering.

    And more over you should have option to cancel the order or something if not provided the documents ID proof name and shipping name is same but only difference is the address and I have attached supporting document to it still it is getting rejecting. [protected]
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      S
      Shruanya
      from Bengaluru, Karnataka
      Dec 12, 2020
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      Hi I have uploaded all the documents which I have nothing left to upload now.

      Let me know if I can get my order or send it back so that I can get refund

      Looks some sort of scam
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        S
        Shruanya
        from Bengaluru, Karnataka
        Dec 12, 2020
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        After submitting KYC documents several times it is getting rejected very annoying.

        Address is not the same as I have given for shipping but attached the supporting document which proves I am the resident of given address for shipping.
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          Y
          Yankeezulu
          from Powai, Maharashtra
          Dec 9, 2020
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          I had ordered a pair of shoes from nike.com on 3rd december 2020 with order no G[protected] and shipment no [protected]. Despite uploading all my details on the link provided by aramex courier, my KYC has been rejected each time. As my delivery address does not match the address in my adhaar card, i have uploaded photos of electricity bill and employee id of the person in whose address delivery will be done. Despite all this, my KYC has been rejected. I dont know what else to do. Kindly help.
          +1 photos
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            M
            mohit agarwalla
            from Powai, Maharashtra
            Dec 8, 2020
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            Hello I had ordered from Nike.com and the address that is in all my identity cards is of my village and where it could. It be delivered so I gave the address of my other house but that’s mentioned in my adhar card can I please get help in getting it cleared from customs in Banglore so I can get it.
            +2 photos
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              B
              Backtoraven
              from Powai, Maharashtra
              Dec 8, 2020
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              Hi, my Nike order has gotten stuck in customs. Aramex asked to provide KYC info for identity & delivery address proof. I did both but they're constantly rejecting it cause address in my Identity proof (my aadhar card one) doesn't match with the one I provided for address proof ( PG rent receipt). What am I supposed to do when I don't live in my natives. It doesn't make any sense. Please look onto this matter & try to fix it ASAP.
              +1 photos
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                K
                Karanjit Michael Dutt
                from Hyderabad, Telangana
                Dec 7, 2020
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                Charged customs duty twice

                Hello. On two separate occasions I ordered parcels that were shipped through Aramex. Both times Aramex gave me the option to pay import duties around Rs 550 each time through their app which I did. Payments were successful and Aramex received the money. However they still marked shipment as Cash on Delivery due to which delivery agent asked for the same amount (already paid) at doorstep and I was forced to pay twice to receive my parcel....
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                hprj
                Dec 1, 2020
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                I have ordered a product from nike.com on 20th november 2020. I later received an email from aramex regarding submission of kyc documents for order HAWB bill no. [protected] After trying multiple times and uploading all the necessary kyc documents, my kyc is getting rejected. When uploading details of passport, expiry date selection option is not responding. Aadhar details are being rejected. The main issue is we have recently shifted our house and I do not have any ID with the shipping address, which is why I have also uploaded electricity bill of the current address (as it was mentioned in the website - Screenshot 1 attached). Please help me.
                +3 photos
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                  Y
                  Yashas P Ravi
                  Nov 26, 2020
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                  Address: Aramex Bangalore

                  I had ordered shoes from Nike.com but I am unable to receive the shipment, because my KYC is getting rejected. All KYC documents pan, passport and aadhaar have my old address return on it. Therefore I have added the father's ID proof(Voter ID) along with LPG connection receipt at the new address. The New Address matches the shipping address. Aramex customer care is unreachable. Please provide a solution to resolve this issue.
                  +1 photos
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                    K
                    Kruthi Shashikiran
                    Nov 23, 2020
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                    I have ordered a shoe from nike.com and the aramex asked me to submit the KYC for which I submitted. But they are constantly rejecting it as the KYC document address doesn’t match the shipment address?
                    Why does it even has to match ? Can I not get it delivered to the address I wish ? And they don’t even respond to the complaint submitted.
                    Disappointed
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                      S
                      Swami Jayant
                      Nov 21, 2020
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                      Hey aramex team, I actually ordered some stuff and it's asking me about the kyc. So I gave my document to them but they said it wasn't the same name as provided by consignee. I used my complete name while ordering but on the document its only my first name written. Now All I want is that plz help me get my consignment ASAP. Hoping for a favourable action...!
                      Thank you,
                      Jayant
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                        A
                        Ajinkya Maurya
                        from Powai, Maharashtra
                        Nov 19, 2020
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                        Resolved

                        Multiple rejection of valid kyc documents submissions

                        Address: Aramex station sales office, 1208 - 1211, 12th Floor,Devika Towers, 6 - Nehru Place, New Delhi – 110019 Delhi
                        Website: Aramex india

                        I have ordered a product from nike.com on 13th november 2020. I later received an email from aramex regarding submission of kyc documents for order HAWB bill no. [protected] After trying multiple times and uploading all the necessary kyc documents, my kyc is getting rejected. Aadhar details are being rejected. When uploading details of passport, expiry date selection option is not responding. Please help me....
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                        Charan P Sharma
                        Nov 13, 2020
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                        Website: www.aramex.com/us/en

                        I ordered something for my daughter, and placed the order under her name. I was asked to upload the kyc documents and it got rejected since the documents are under my name. The names do not match and I keep getting rejected. What should I do? And will this be resolved?
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                          N
                          Nk1238
                          from Hyderabad, Telangana
                          Nov 8, 2020
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                          , inspite of filling n uploading all documents aramax is emailing me saying that i have not uploaded docs.n thy will not give me the parcel.i am unable to upload focs again as link has expired, pls help.
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                            B
                            Bibek101
                            Nov 8, 2020
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                            This is India, nothing is perfect here. But that doesn't mean we are not honest. I have shared every document with them. Please try to understand that if we had those documents which match perfectly with the product, we would gladly share those with you. My tracking ID is [protected]. Thank you for considering!
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                              S
                              Shivani 75
                              Nov 7, 2020
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                              Not delivering my order from Nike.com

                              Website: Aramex.com

                              I ordered stuff from nike.com, they sent my order via Aramex Couriers. I'm getting a message everyday that they wan my KYC information to deliver it to my address. I have provided the info multiple times and they outright reject it everytime, saying the address don't match. The address is for the same house, written a bit differently on KYC documents. Their customer support doesn't answer at all. My product worth 15k is stuck.
                              The...
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                              Millennium123
                              Nov 7, 2020
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                              Dear Team

                              our shipment is moving one city to another city from last one week and aramex internation courier service is not providing any solution about this shipment and when we call to customer care he or she will be take complaint and after that every next day consignment is move to another wrong city and in this shipment very important documents we are tracking from last one week.

                              our shipment track link : https://www.aramex.com/us/en/track/shipment-details?q=c2hpcG1lbnRJZD03NDIyNjc4ND...⇄

                              Shippment number : [protected]
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                                R
                                rakesh3275
                                Nov 1, 2020
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                                Dear Sir/Madam,

                                Your KYC Uploaded Document has been rejected due to "Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address."

                                We are in receipt of a shipment consigned to you vide our HAWB bill no. [protected] for which we require the KYC documents and Clearance Authorization.

                                All shipments received into India on courier need KYC documents (Government recognized Identity and Address proof) to be presented to Customs. These documents submitted by you will be stored in a secure data base of KYC documents in order to ensure your future shipments are cleared without any delays on account of submission of these documents.
                                PLZ CLEAR MY ORDER
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                                  Warrior Vishal
                                  from Powai, Maharashtra
                                  Oct 31, 2020
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                                  Address: Pathankot

                                  Hello I am Vishal all of my Document is of my home address and the delivery address is of where I am staying temporarily army duty my voter card Aadhaar card it gets rejected as with Every time what can I do now
                                  +1 photos
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                                  I submit all documents my ID proof and Aadhaar card Pan card voter ID pls Delivering my parcel or Cancel shipment Return my money
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                                  martin guptil's reply, Jun 21, 2021
                                  How did you deal with address change ?they are asking me rs1000 for address amendment and sending letters to customs.it is pathetic company worst worst i can not describe here
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