Aramex Couriers Complaints & Reviews

I have ordered a product from nike.com on 20th november 2020. I later received an email from aramex regarding submission of kyc documents for order HAWB bill no. [protected] After trying multiple times and uploading all the necessary kyc documents, my kyc is getting rejected. When uploading details of passport, expiry date selection option is not responding. Aadhar details are being rejected. The main issue is we have recently shifted our house and I do not have any ID with the shipping address, which is why I have also uploaded electricity bill of the current address (as it was mentioned in the website - Screenshot 1 attached). Please help me.

I had ordered shoes from Nike.com but I am unable to receive the shipment, because my KYC is getting rejected. All KYC documents pan, passport and aadhaar have my old address return on it. Therefore I have added the father's ID proof(Voter ID) along with LPG connection receipt at the new address. The New Address matches the shipping address. Aramex customer care is unreachable. Please provide a solution to resolve this issue.

I have ordered a shoe from nike.com and the aramex asked me to submit the KYC for which I submitted. But they are constantly rejecting it as the KYC document address doesn’t match the shipment address?
Why does it even has to match ? Can I not get it delivered to the address I wish ? And they don’t even respond to the complaint submitted.
Disappointed

Hey aramex team, I actually ordered some stuff and it's asking me about the kyc. So I gave my document to them but they said it wasn't the same name as provided by consignee. I used my complete name while ordering but on the document its only my first name written. Now All I want is that plz help me get my consignment ASAP. Hoping for a favourable action...!
Thank you,
Jayant

I ordered something for my daughter, and placed the order under her name. I was asked to upload the kyc documents and it got rejected since the documents are under my name. The names do not match and I keep getting rejected. What should I do? And will this be resolved?

, inspite of filling n uploading all documents aramax is emailing me saying that i have not uploaded docs.n thy will not give me the parcel.i am unable to upload focs again as link has expired, pls help.

This is India, nothing is perfect here. But that doesn't mean we are not honest. I have shared every document with them. Please try to understand that if we had those documents which match perfectly with the product, we would gladly share those with you. My tracking ID is [protected]. Thank you for considering!

Dear Team

our shipment is moving one city to another city from last one week and aramex internation courier service is not providing any solution about this shipment and when we call to customer care he or she will be take complaint and after that every next day consignment is move to another wrong city and in this shipment very important documents we are tracking from last one week.

our shipment track link : https://www.aramex.com/us/en/track/shipment-details?q=c2hpcG1lbnRJZD03NDIyNjc4ND...⇄

Shippment number : [protected]

Dear Sir/Madam,

Your KYC Uploaded Document has been rejected due to "Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address."

We are in receipt of a shipment consigned to you vide our HAWB bill no. [protected] for which we require the KYC documents and Clearance Authorization.

All shipments received into India on courier need KYC documents (Government recognized Identity and Address proof) to be presented to Customs. These documents submitted by you will be stored in a secure data base of KYC documents in order to ensure your future shipments are cleared without any delays on account of submission of these documents.
PLZ CLEAR MY ORDER

Hello I am Vishal all of my Document is of my home address and the delivery address is of where I am staying temporarily army duty my voter card Aadhaar card it gets rejected as with Every time what can I do now

After so many times follow up and given yhe proper KYC documents. Stil now they are not delevering my consignment. The main intention of them is to keep my good at their house. Unnecessery they are showing loo falls to avoid the delevery. Plz consider my matter and do the needful ASAP.

All of my documents is of my home adress and the delivery address is of, where im staying temporarily.
Despite sending my votercard it gets rejected everytime.
What should i do now

Dear sir/madam,

Hi, I am not getting my product after trying so many times to complete my KYC documentation. And I also wrote so many mail to your department for the same and I also tried to contact on your helpline number but I am unable to connect with you. My courier number is [protected]. I requested to your company on mails to share a activated link again to complete my KYC again so that I can do the needful for the same.

I upload my all kyc documents but every time they get rejected. What should i do?

Sir, I ordered a shoe for my Son Rohin Pillai from Nike.com vide Order no. - G[protected]. Aramax informed to upload KYC docs with address proof. I uploaded 3 tmes (Aadhaar /Passport/PAN of my son + Address proof in Government Letter, as we recently shifted. But Aramax continues to reject. My consignment is stuck. My email - [protected]@yahoo.co.in, Mob -[protected]. Resident - India. Please Help

This is to bring to tour notice that i have booked courier to chennai dated 13th july from deira mail room pertaining to awb number [protected].. The courier has not been still delivered. My father in chennai has received a message on july 30th as the parcel was in bangalore and mentioning the he will receive by tom and until now the news about the parcel is lost.. I am getting a bad experience from aramex and very upset with the service levels provided by aramex for delivering a small shipment. Kindly share me the regional in charge contact number and i would like to escalate the case to your higher management.
Venkat
[protected]

Hi team,
I have sent back the courier as it was charged excess to me, or it may be duplicate charges which aramex is asking for at the time of delivery.
I purchased puddle lamps and paid for item cost and dhl or air courier which was more than the item cost while check out. Subsequently i made the payments and it was sent to via aramex after providing the required documents for clearance.
I received sms from aramex to pay the charges again, which i do not understand.
I have submitted the complaint. Blr/0820/1302.
I got to know it is still in blr aramex facility, could you please help this items get delivered to my mentioned address.
Regards,
Asif

We sent amazon fba shipment for dubai on march 2020, till then we keep on requesting for the status of our shipment. After beating the bush for 5 months, your territory manager mr. Srikantha neelapalaya declared it was lost in transit. And promised us to remittance amount for the invoice value. After dragging the issue for one more month and after our repeated attempts to contact him, he told the remittance will not be claimed and they will provide only $100 that too if we continue the business with aramex.

Now tell me who will do business with such ignorant, reckless, nonsupportive services like aramex after the bitter experiences. You are incapable to deliver our sample first shipment, how can you handle our highly valued and high volume shipments. What on earth any # will do business with you after knowing your incompetence. The management team mr. Junaid bagdadi, mr. Jiju george, mr. Punit shukla, mrs. Anuradha iyer not at all responding to my emails. I doubt these people even know the meaning of "good gesture" to win the business back

Always lie harass
Del/0820/1798
Tracking number: [protected]

Dear sir/madam,

Please find the tracking no.[protected]. Kindly arrange to delivered the same to us on priority. Attached is the government id for your reference.

Thanks & regards