Aramex Couriers Complaints & Reviews

Hello team,

I have been trying uploading kyc documents, but it got rejected.
Order has been placed on my name and document for address proof is on my spouse (Rent agreement).

Could you please investigate on this.

I made an order from iherb on 9th of July this year. My order was shipped the next day through ARAMAX and I received the tracking number [protected].
When I checked the order status I saw the order was on hold due to missing KYC documents. I tried contacting Iherb team and they asked me contact aramax that I did immediately. I phoned aramax customer care on 11th if July regarding the same issues and they informed me the documents have been verified and order will be shipped in a day or two which I believed. I kept checking my order everyday and the order status remained same so I contacted Iherb and they stated i haven't submitted the documents to aramax that's why the order is on hold. I couldn't believe what they said, I contacted aramax already and they told me the documents have been received. Today in the morning I contacted aramax again and they again said the documents are attached but when I asked why the order isn't in transit, they simply said we don't know where the parcel is. I mean how can someone be such unprofessional, pathetic and deranged. It's been 8 days since I made the order, and I still see no progress of the order at all. I am so tired of contacting both aramax and Iherb. I feel robbed, humiliated and embarrassed. I called them to refund the money which they're denying to give. What do I do? The next step is filing a complaint against aramax in Consumer forum. I don't want just my refund my compensation amount as well.

I have ordered a few things from a makeup brand in usa, and shipped it to india. Since the past two days i have been getting emails, phone calls and sms to upload kyc documents for address proof and i have been putting my aadhar card front & back as it. It keeps on getting rejected because it says that kyc is not in my name and address isn't the same as it is in shipping package.
It is the same address and its in my name. I have no other kyc with this address, as this is a new house and all my other documents like passport, voter id etc are in the address of my other house.
And for my parcel, i have put new house address as this is where i live.

Difference - in kyc : 03, kaveri, _ (Rest of the address)
Shipping address : flat no. 03, bldg no. 1, _ (Rest of the address)
The name of my building is kaveri.

This is why its getting rejected. Please help me as i cannot afford to lose this parcel it cost me too much.

I dont know what to do now??? Please help me. Please.

Dear customer care,
This above airway bill is lying wiht you from 5 months and i am facing difficulties
i send this parcel one shawl to a customer she rejected and return back to india.
i submit all documents and you are not taking care to return my one shawl back .
here is tracking details.
20 Jan 2020
08:00 PM
Delhi, India
Shipment held for customs clearance - customer documents required...

Hi my name is mami chenkual, this is my i'd proof documents for my order shipment no[protected]. Please dispatched my item ordered.

I have ordered an item from nike.com, and was asked to submit my kyc documents for custom clearence. I have submitted my documents thrice but still it has been rejected without giving any specific reason.

I ordered a shoe from nike.in and paid for it online. A few days later my order with shipment id [protected] was shipped by nike and i got a message from aramex saying i had to clear my item shipment with kyc document, as requested by the sms i got from aramex i uploaded using my voter id and PAN details. As i am a student studying abroad i am a tennant in bangalore which i upload the electricity bill details and rental agreement too...but i keep geeting an sms saying my kyc document got rejected...i dont know what else to do except keep uploading the same kyc again and again..please help!

Hawb bill no. [protected] for clearance of this order from customs aramex needs my kyc documents for which i submitted both my aadhar as well as pan card. The address to which the package is to be delivered is not the address on my pan or adhaar card hence as address proof i submitted the transit house allotment letter addresed to my father... Since i do not live here permanently i have no document to prove that this is my address. Both adhaar and pan cards bear the name of my father as given in the transit house allotment letter. Aramex did not accept all of this as proof for customs clearance please look into the matter asap and guide me as to what i must do! Thanks. Aramex still hasnt responded its been a week!!

With utter disappointment i am writing this email to express my dissatisfaction in terms of shipping my courier to kingdom saudi arabia to my brother's address.

Shipment tracking#: - [protected] was shipped from bangalore, india on 07/06/20 through one of the aramex courier service offices located in jeevanahalli, bangalore, india

I spoke to mr. Umesh who handles shipping for aramex & handed over medicines along...

Hi i ordered products from iherb.com as it is shipped through aramex courier as aramex sent message to upload my kyc documents. I uploaded all my kyc documents everytime it is coming your kyc is rejected i have given my temporary address for shipment and that address is not matching my kyc address and i don't have my temporary address proof so kindly help

I am constantly uploading my kyc documents on the link given by sms text. And even after uploading all the my documents also.
Link saying
"click here tp authorize for aramex to clear customs"
This linkl does not work, have spend the whole day trying to call customer care, wonder if it exists. No one picks the phone only recording keeps working
33003300 number keeps playing a recorded message
Dont know what to do. Please help.

I have ordered ‘nutritional supplements’ from the us and having no idea i have placed an order to an address of which i cannot produce a valid kyc as i’m residing here with my relative.

Aramex has asked me to contact my shipper but even my shipper doesn’t
Seem to be responding to my queries.

I am willing and have produced mine and my relative’s documents which have been rejected. I have asked them to contact me but no luck with that too.
Why is it such an issue when i’m able to produce multiple documents at once?

Dear sir/ madam

My aramex tracking number:[protected]

I haven't received my shippment yet, i am uploading my aadar card details for 3 time.. But my shipped product is still in banglore hub. Please help recive the product asap.

Thank you,,

Dear sir/madam
I havent received my shipmen yet.., the link you have sent me for kyc has been expired.. Please help me to receive my product.

Tracking number :[protected]

I ordered from nike.in and aramex is the courier career. A couple days back I recieved a message from aramex asking to submit KYC(know your customer) documents and I submited, the next day I recieved another message saying my documents have been rejected so I uploaded them again, this time i uploaded a copy of aadhar and pan both to be on a safer side, surprisingly that also got rejected and today i recieved an automated call from aramex that my shipment has been denied but no message this time. I am surprised how unprofessional and inconsiderate this courier company is, I have tried to contact them but their contact number is invalid. My shipment number is [protected]

I have ordered an amazon parcel from us and submitted my kyc to amazon already (This is important here that kyc is already submitted) and all of sudden aramex demands kyc again which is weird but still i ignored it and submitted my passport, pan card and other details 5 times in a row (Via link and email). Ironically delivery address is an office address and it would not match with my residential address for all good reasons unless i stay at office :)

Where on earth there is a law that i have to provide kyc details of my office or source hr letter and submit my employment id?

I have repeated this 15 times but insane customer service of aramex is just sending same email everyday and its literally crazy.

I would like to understand specific act, law or citation from government or customs which requires this and i have asked this multiple times with no response except the # company aramex policy. I dont care about aramex policy and i need to know which regulation requires it and where is this required and if not then aramex should apologize and share a written statement.

Thank you

I have ordered an item from aerodrums.com with a tracking number and i have been asked to upload my kyc document through sms and email. I have uploaded my kyc but has always been rejected every time i submitted. And i have been receiving messages that i have to upload my kyc to clear my order. As i have ordered using my social handle name and does not match the name on my id cards. What should be done in this case?

I placed an order on march 5th from amazon.com. I got notified that the order is to be delivered by aramex courier from the united states to india. I also got notified that i need to provide my kyc documents for my order to be cleared at customs. I provided all the required documents through the link provided to me via sms. But i repeatedly get messages that my shipment has been rejected for not providing kyc documents. I uploaded the documents atleast a dozen times everytime i get the sms with everything double checked, but i still get the same sms asking me to provide kyc.

My overseas order is kept on hold and not being delivered by aramex ever since it landed in india.
They are consistently rejecting my kyc and asking again n again for submitting kyc.
Even after trying with different documents, i. E, aadhar and passport,
They are sending messages your kyc is being rejected.
I dont know why they are keeping it on hold maybe to extort some more corrupt money on the pertext of custom hold charges.
Please see to it.

So i ordered a product from nike.com from my account for my brother so, the order has his name on it but the account has my name.

Aramax contacted me about kyc rejection, i uploaded mine, they were rejected, then i got my brother to upload his.
They get rejected too
How am i supposed to get my order cleared and who's kyc exactly should i upload if further needed