Aramex Couriers Complaints & Reviews

After filling up the kyc i get a message saying -"aramex.com did not encrypt this message”
Also i haven’t got my aramex tracking number
Please look through
Thank you

Respectful greetings!
Dear Sirs, I am Dalmo Lopes, Angolan resident in Benguela, I have been an Aramex customer for over 3 years and used your services normally, but unfortunately this year I used it again but I am in a situation of very sorry, on 06/16/2020, i received an order valued at 700 euros with shipnamber [protected] by the ShipandShop service from Aramex Spain with address of the LAD 1241 account, to be sent to Angola, but so far I have no answer. I have been contacting the support number of the origin (+[protected] since the day they confirmed that they received it and what they have told me and that due to some restrictions they had delays, but that it would already be sent, sometimes I also called contact from Angola and they said the same thing, even before yesterday I called Spain again and they told me that next week I would be here in Angola, I was indignant and saddened by the situation today when accessing my account to check the status of my received package and I noticed that it was removed from my account as if I had received nothing, but without any notice or notification by email. At this moment I do not know what to do will be you as representatives, I very much ask for your support in this situation. Grateful for the attention!

I ordered a controller from scuf gaming 2 months ago it says it has been shipped.I used my name instead of my Father's so the problem arised.my kyc gets rejected everytime i submitted.it says iec and gstin required although i chose individual instead of company .

Hi,
I already paid around $120 for shipping via aramex, now they are charging custom duty for 7392 inr.
The bill clearly shows that its cost around $96, how can you change such a duty... More than 100%.

Awb is [protected]

Thanks

They don't provide any solutions. Two of my shipments are stuck with them in india. Both from usa but due to technical issues in kyc like consignee name and delivery address they are not sending the products i paid for.

I'm constantly giving the kyc documents but it's rejecting and even after uploading it shows that kyc is done and still parcel isn't going forward.
Kindly let me know what to do

I have purchased product from iherb and they asked me to do kyc but i'm not getting where to do upload the kyc documents

According to the latest customs regulation, individuals who have purchased any item need to just provide their Proof of Identity as KYC and do not need to provide any proof of address. The identity is then verified upon delivery by the delivery individual to match the Proof of Identity document. But Aramex keeps rejecting both my Aadhar and PAN card as KYC and I keep getting asked to resubmit.
This is a pathetic, shameless, oblivious company with no understanding of procedure or Indian Laws and Regulations. It is also saddening that Amazon depends on such useless courier companies for their deliveries.\
This company should be blacklisted by all e-commerce giants immediately, it does not deserve their service

Hii m himanshu kasyap, my order no is[protected]. I have attached here my id. So please check and provide me my parcel asap.

Thanks and regards
Himanshu kashyap (Shivam)
Mob no-[protected],
[protected]...

Hello team,

I have been trying uploading kyc documents, but it got rejected.
Order has been placed on my name and document for address proof is on my spouse (Rent agreement).

Could you please investigate on this.

I made an order from iherb on 9th of July this year. My order was shipped the next day through ARAMAX and I received the tracking number [protected].
When I checked the order status I saw the order was on hold due to missing KYC documents. I tried contacting Iherb team and they asked me contact aramax that I did immediately. I phoned aramax customer care on 11th if July regarding the same issues and they informed me the documents have been verified and order will be shipped in a day or two which I believed. I kept checking my order everyday and the order status remained same so I contacted Iherb and they stated i haven't submitted the documents to aramax that's why the order is on hold. I couldn't believe what they said, I contacted aramax already and they told me the documents have been received. Today in the morning I contacted aramax again and they again said the documents are attached but when I asked why the order isn't in transit, they simply said we don't know where the parcel is. I mean how can someone be such unprofessional, pathetic and deranged. It's been 8 days since I made the order, and I still see no progress of the order at all. I am so tired of contacting both aramax and Iherb. I feel robbed, humiliated and embarrassed. I called them to refund the money which they're denying to give. What do I do? The next step is filing a complaint against aramax in Consumer forum. I don't want just my refund my compensation amount as well.

I have ordered a few things from a makeup brand in usa, and shipped it to india. Since the past two days i have been getting emails, phone calls and sms to upload kyc documents for address proof and i have been putting my aadhar card front & back as it. It keeps on getting rejected because it says that kyc is not in my name and address isn't the same as it is in shipping package.
It is the same address and its in my name. I have no other kyc with this address, as this is a new house and all my other documents like passport, voter id etc are in the address of my other house.
And for my parcel, i have put new house address as this is where i live.

Difference - in kyc : 03, kaveri, _ (Rest of the address)
Shipping address : flat no. 03, bldg no. 1, _ (Rest of the address)
The name of my building is kaveri.

This is why its getting rejected. Please help me as i cannot afford to lose this parcel it cost me too much.

I dont know what to do now??? Please help me. Please.

Hi my name is mami chenkual, this is my i'd proof documents for my order shipment no[protected]. Please dispatched my item ordered.

I have ordered an item from nike.com, and was asked to submit my kyc documents for custom clearence. I have submitted my documents thrice but still it has been rejected without giving any specific reason.

I ordered a shoe from nike.in and paid for it online. A few days later my order with shipment id [protected] was shipped by nike and i got a message from aramex saying i had to clear my item shipment with kyc document, as requested by the sms i got from aramex i uploaded using my voter id and PAN details. As i am a student studying abroad i am a tennant in bangalore which i upload the electricity bill details and rental agreement too...but i keep geeting an sms saying my kyc document got rejected...i dont know what else to do except keep uploading the same kyc again and again..please help!

Hawb bill no. [protected] for clearance of this order from customs aramex needs my kyc documents for which i submitted both my aadhar as well as pan card. The address to which the package is to be delivered is not the address on my pan or adhaar card hence as address proof i submitted the transit house allotment letter addresed to my father... Since i do not live here permanently i have no document to prove that this is my address. Both adhaar and pan cards bear the name of my father as given in the transit house allotment letter. Aramex did not accept all of this as proof for customs clearance please look into the matter asap and guide me as to what i must do! Thanks. Aramex still hasnt responded its been a week!!

Hi i ordered products from iherb.com as it is shipped through aramex courier as aramex sent message to upload my kyc documents. I uploaded all my kyc documents everytime it is coming your kyc is rejected i have given my temporary address for shipment and that address is not matching my kyc address and i don't have my temporary address proof so kindly help

I am constantly uploading my kyc documents on the link given by sms text. And even after uploading all the my documents also.
Link saying
"click here tp authorize for aramex to clear customs"
This linkl does not work, have spend the whole day trying to call customer care, wonder if it exists. No one picks the phone only recording keeps working
33003300 number keeps playing a recorded message
Dont know what to do. Please help.

I have ordered ‘nutritional supplements’ from the us and having no idea i have placed an order to an address of which i cannot produce a valid kyc as i’m residing here with my relative.

Aramex has asked me to contact my shipper but even my shipper doesn’t
Seem to be responding to my queries.

I am willing and have produced mine and my relative’s documents which have been rejected. I have asked them to contact me but no luck with that too.
Why is it such an issue when i’m able to produce multiple documents at once?

Dear sir/ madam

My aramex tracking number:[protected]

I haven't received my shippment yet, i am uploading my aadar card details for 3 time.. But my shipped product is still in banglore hub. Please help recive the product asap.

Thank you,,