On-Dot Couriers & Cargo Customer Care
On-Dot Couriers & Cargo Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
393
COMPLAINTS

On-Dot Couriers & Cargo Customer Care

On-Dot Couriers & Cargo Ltd.

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Address
8/42, Kirti Nagar Industrial Area
New Delhi
New Delhi District
Delhi
India - 110015

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4987 8888
[Delhi Customer Care]
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63
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55
+91 75 0690 8094
[Mumbai Customer Care]
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21
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15
+91 75 0690 8093
[Mumbai Customer Care]
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11
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6
+91 20 2614 0422
[Pune Customer Care]
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9
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5
+91 75 0690 8091
[Mumbai Customer Care]
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6
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4
+91 75 0690 8098
[Mumbai Customer Care]
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3
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2
+91 79 2656 0598
[Ahmedabad Customer Care]
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5
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5
+91 79 2656 0158
[Ahmedabad Customer Care]
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6
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6
+91 14 1400 8410
[Jaipur Customer Care]
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4
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5
+91 15 1025 1720
[Jaipur Customer Care]
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1
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2
+91 75 0690 8092
[Mumbai Customer Care]
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1
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3
+91 83 7700 5342
[Delhi Customer Care]
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0
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3
+91 83 7700 5366
[Delhi Customer Care]
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9
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12
+91 75 0690 8095
[Mumbai Customer Care]
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0
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3
+91 83 7700 5345
[Delhi Customer Care]
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1
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4
+91 83 7700 5344
[Delhi Customer Care]
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0
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3
+91 20 2614 0433
[Pune Customer Care]
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2
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5
+91 83 7700 5343
[Delhi Customer Care]
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1
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4

Additional info
Customer Care:
Delhi, Delhi:
+91 11 4987 8888
+91 83 7700 5342
+91 83 7700 5343
+91 83 7700 5344
+91 83 7700 5345
+91 83 7700 5366
Gujrat, Ahmedabad:
+91 79 2656 0598
+91 79 2656 0158
Maharastra, Mumbai:
+91 75 0690 8091
+91 75 0690 8092
+91 75 0690 8093
+91 75 0690 8094
+91 75 0690 8095
+91 75 0690 8098
Maharastra, Pune:
+91 20 2614 0422
+91 20 2614 0433
Rajasthan, Jaipur:
+91 14 1400 8410
+91 15 1025 1720

Assam, Guwahati
+91 36 1601 4243, +91 98 6420 6448, +91 99 5428 4325

Bihar, Patna
+91 93 3449 3708, +91 82 2787 4253

Chhattisgarh, Raipur
+91 81 0940 5777

Delhi
Airport Hub: +91 11 4066 0068, +91 83 7700 5323
Azadpur: +91 11 2767 0012
Cannaught Palace: +91 11 4351 6393, +91 11 2332 4938, +91 83 7700 5312
Kirti Nagar Hub: +91 11 4987 8888, +91 83 7700 5342, +91 83 7700 5343, +91 83 7700 5344, +91 83 7700 5345, +91 83 7700 5366
Mukharjee Nagar: +91 11 3292 6577, +91 83 7700 5328
Paharganj: +91 11 2358 6321, +91 83 7700 5355
Pitampura: +91 11 2704 4386, +91 83 7700 5368
Rajouri Garden: +91 11 3292 6555, +91 83 7700 5375
Sarita Vihar: +91 11 4054 0098, +91 83 7700 5349
South Delhi Hub: +91 11 4132 5511, +91 83 7700 5360, +91 83 7700 5369
South-Extention: +91 11 4658 0306,+91 83 7700 5361

Goa, Panaji
+91 83 2326 4608

Gujrat
Baroda: +91 26 5232 6790, +91 26 5653 1063
Jamnagar: +91 97 1497 0663, +91 90 6769 9667
Rajkot: +91 28 1664 0403
Surat: +91 26 1300 3847, +91 26 1300 3848

Haryana
Ambala: +91 17 1400 2751, +91 17 1400 7971
Faridabad: +91 12 9322 9921
Gurgaon: +91 12 4438 7016, +91 83 7700 5318
Hissar: +91 93 1519 8004
Kalka: +91 93 1501 9801
Kundli-Sonipat: +91 13 0237 1357, +91 13 0320 3747, +91 83 7700 5385
Panchkula: +91 17 2463 6301
Rohtak: +91 92 1577 4215

Himachal Pradesh
Baddi: +91 17 9524 4600
Hamripur: +91 97 3665 0401
Kangra: +91 98 0593 0778
Parwanoo: +91 17 9223 4850
Pontasahib: +91 98 0516 4364
Shimla: +91 17 7265 1690

J&K
Jammu: +91 90 1818 4625
Srinagar: +91 94 6911 4241

Jharkhand
Ranchi: +91 88 7711 7963, +91 96 9399 9979

Karnataka
Bangalore: +91 80 4935 3535, +91 80 2535 3542, +91 80 2535 3543, +91 80 4935 3509, +91 80 4935 3508

Kerala
Calicut: +91 89 4335 0163
Cochin: +91 89 4335 0153, +91 89 4335 0154
Kannur: +91 89 4335 0169
Kollam: +91 86 0609 5551, +91 86 0609 5552
Thiruvalla: +91 98 9534 2223
Trivandrum: +91 89 4335 0155, +91 89 4335 0166

Madhya Pradesh
Bhopal: +91 75 5425 2580, +91 75 5403 0614
Gwalior: +91 75 1402 4809
Indore: +91 73 1402 5504, +91 73 1646 4687
Jabalpur: +91 76 1652 5354, +91 81 0900 4142

Maharastra
Bhiwandi: +91 25 2265 9693
Fort: +91 75 0690 8083
Kolhapur; +91 23 1305 9034, +91 74 9838 0966
Nagpur: +91 71 2656 5880, +91 71 2656 5881
Nashik: +91 92 7221 0886, +91 98 9054 0886
Pimpri: +91 20 6060 1003, +91 20 6060 1004
Sanpada: +91 74 9887 0274
Thane: +91 98 6713 6575

Punjab
Amritsar: +91 18 3500 7101
Bhatinda; +91 16 4225 5407
Chandigarh: +91 17 2493 0000, +91 17 2300 3200
Jalandhar: +91 18 1460 2221
Ludhiana: +91 85 5883 3901, +91 85 5883 3903, +91 85 5883 3906
Pathankot: +91 93 5791 2236
Rajpura: +91 85 9525 2156

Rajasthan
Bikaner; +91 96 0257 4940
Udaipur: +91 29 4510 6302

Tamil Nadu
Chennai: +91 44 4263 8482, +91 44 4318 0077

Uttar Pradesh
Agra: +91 56 2403 1208
Aligarh: +91 92 1940 4287, +91 57 1240 7116, +91 57 1242 1238
Allahabad: +91 92 3569 9699
Bijnore: +91 96 3489 7966
Civil Line: +91 57 1242 1238
Etah: +91 89 3705 0007
Ghaziabad: +91 12 0413 2833/08377005376
Hathras: +91 89 3705 0009
Kanpur: +91 51 2233 3642, +91 80 9048 0901
Khurja: +91 89 3705 0004
Lucknow: +91 52 2403 5284, +91 99 1997 6233
Mathura: +91 90 4507 9554
Meerut: +91 12 1402 2347, +91 12 8907 9992, +91 89 0908 4555
Moradabad: +91 70 3732 0373
Noida: +91 12 0427 8071, +91 83 7700 5377, +91 83 7700 5378
Sahibabad: +91 12 0413 2834/, +91 83 7700 5392
Varanasi: +91 99 3610 7750, +91 84 0001 0000

Uttranchal
Dehradun: +91 99 9707 6060, +91 87 5525 8080
Haridwar: +91 90 4505 0406, +91 96 3933 6903, +91 90 4506 5109
Kashipur: +91 99 2719 7669
Roorkee; +91 83 0767 8528, +91 92 5914 2883
Rudrapur: +91 93 6949 6729

West Bengal
Kolkatta (Franchise): +91 33 4006 4990, +91 93 3112 3444, +91 93 3133 3353
Siliguri: +91 35 3653 1367

View More Information...

Customer satisfaction rating
3%
Complaints
393
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

On-Dot Couriers & Cargo related photos (77)

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On-Dot Couriers & Cargo Complaints & Reviews

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On-Dot Couriers & Cargo — Courier not deliver:-awb no.312205925

 mukulgautam on May 26, 2017
Hi team,

Please see subject line awb no. And same has been dispatch on 15 may 2017which is not deliver yet to the specific address and having personal documents, so request you to consider complain actively. Share the status asap and deliver to below mentioned address.

Delivery address details:-manager
10-11, community center, new friends colony, new delhi, delhi 110025
Phone: 011 2693 2284...
Complaint comments  Read comments Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — Poor servicing

 Biowell.in on May 25, 2017
I havn't recieved my courier till 25th of may, 2017 from Delhi to Bareilly. The courier was done on 20th of may, 2017 and it reached bareilly on 21st may. Still the Client of bareilly didn't gave the courier at destination within the timing. When we contact them regarding the courier, they used to behave rudely. we are calling them from last 2 days. but still we havn't recieved our courier.
As this parcel was very important to us. it affects our business matters.
It delays our work.
So, I request you to take some strict action as soon as possible.
Drochet No. 818310903
Complaint comments  Read comments Complaint category Business & Finances

On-Dot Couriers & Cargo — Unethical behaviour

 R Dagur on May 23, 2017
Date of Incident - 14 Feb 2017
Client Number - 9950438155
Address - Sawa, Chittorgarh (Rajasthan )
I have book a courier on date 14 Feb 2017 from udaipur to sawa, Chittorgarh, But till date (23.05.2017) not received.
My Request to find my courier and revert my address.
Courier Details -
ARN No. - 641199183, Address - Mr. Kalu Megwal, Near Jal Dhay Department, Sawa, Chittorgarh, Rajasthan....
Complaint comments  Read comments Complaint category Movement & Delivery

On-Dot Couriers & Cargo — Not delivered

 mjaiswal20 on May 19, 2017
I have sent a parcel with consignments no. 714535219 from kamla nagar agra to krishna nagar delhi on 17th may 2017. The agent assured me that the parcel will be delivered latest by 19th may 2017. Today, i tracked the location of pacel but i was disappointed bcoz the pacel was in delhi from 18th may 2017. Kindly help me my parcle may please be delivered earliest....
Complaint comments  Read comments [1]Complaint category Airlines

On-Dot Couriers & Cargo — Parcel not received

 Prasan Thapa on May 19, 2017
Package number: 714292052
This is the worst courier service i have ever come across. I was suppose to receive a package from Siliguri to Bangalore which was sent by speed post and it shows that it is in Kolkata when I tried tracking it online and the number suggested was 9836058314. When i call this number there is a very rude lady on the other end who says that the courier is not there. I told her that I could see that they have received the she said "Kaha kaha se mil jata hai number" and hung up i called her again she received the call and just left the phone lying on the table. Such atrocious...
Complaint comments  Read comments Complaint category Airlines

On-Dot Couriers & Cargo — Docket no 642578408

 Dilip kumar dhuliya on May 18, 2017
What a pathetic services. Kindly close this courier company asap. Because Your delivery boys use so dirty language, that no one has anything in front of them. Perhaps your company has taught all this that the customer is nothing in front of you. You can do anything what is in your dirty mind. Today your courier boy come to give some courier, but when he called me and say that, dilip bol raha h, kisi ko jaldi bhej de mujhe jaldi h, and i told him that you please wait for 5 minute my brother come and take the courier from you. He speak, itna time nahi h mere pass mere number par phone kar jaldi se,...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — Non delivery of documents

 Ashish Goyal on May 15, 2017
I booked a document vide docket number 601649167 on 08 may 17 at 0930 h in morning for pune. I was assured delivery in 48 h. As per tracking details item is lying in pune since 11 may 17 but no delivery has been attempted till date 15 may 17. When indore office (9981732122) was contacted they passed the buck to pune office with a mobile number (8983806221) provided which no-one answers. Delhi numbers are not responsive. Numbers of pune office listed on website are incorrect....
Complaint comments  Read comments Complaint category Movement & Delivery

On Dot Courier Service — The worst courier service ever

 Mitali Subhadarshini on Apr 27, 2017
Docket no.601617730
I was sent a parcel from indore on 4th of april. After calling a no. Of tyms and sending complaints through email as asked by the delhi head office customer care executives i have not recieved my item yet. They even took my address twice god knows for what 🤔 false promises that they ll get back soon But they hardly bother.
These kind of chinddi cheap services should be sued and shut down.
Today is 27th but no signs of delivery. When i called the pune ondot customer care(mentioned on thr website) they said the ondot office is no more here.
Stop fooling...
Complaint comments  Read comments Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — Subject: Extreme delay in delivery

 kausmurtuza@gmail.com on Apr 25, 2017
Dear Sir/Mam,
this is to inform you that i have used your courier service on 18th April'17 to deliver some important documents to Sarita Vihar, New Delhi.
My Docet number is "714403197" and i have booked from Raebareli. But, unfortunately, today is 25th and we have still not received my package.

Kindly have a look at this situation.

Thanks and Regards,
Kaus Murtuza...
Complaint comments  Read comments Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — Non delivery of courier

 Aardi on Apr 25, 2017
We booked a courier on 15/03/2017 at on dot courier, azadpur office, tracking no. 753158592 of 19.0kg and paid rs 665/- @ 35/kg and it was duly enclosed with our company bill no. Ri/114/16-17 dt 14/03/2017.

The above courier has still not been delivered and on dot courier agency is blackmailing us that our courier has been penalized 63% for the billed amount and we will have to pay penalty.

We have faced a huge loss due to their mishandling and delays as our relations with the buyer company have been strained and we had to also send them replacement material thru dtdc...
Complaint comments  Read comments Complaint category Unauthorized charges

On-Dot Couriers & Cargo — I have not received my important document

 Rashit Kumar on Apr 25, 2017
This is regarding the courier which have send from Srikaranpur Rajasthan as on 7th Apr'17 and have reached to Pune (destination) as on 9th apr'17, I have tracked online by shipment number and it is showing that it is pending from Pune side. I am trying to contact with this courier company from last 15 days but they are not receiving any call.

These documents are very important and I don't want it to misplace.

my shipment number is 641605386.

please resolve or I will file a case against On Dot by end of this month....
Complaint comments  Read comments Complaint category Universities

On-Dot Couriers & Cargo — Home delivery

 Tj56141 on Apr 18, 2017
Sir/ma'am,
I am tajinder kumar from kalka registering a complaint regarding home delivery. I did a online shopping on shopclue and a parcel was to be delivered by on dot courier kalka. The parcel was received on 10th of april and they made a call to collect it from their office as on dot don't provide home delivery of the parcel which is received by online merchants...
Complaint comments  Read comments Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — Not delivered by courier

 Durgaprasad Lakkoju on Apr 15, 2017
Dear sir/madam

As a part of request i am sending you this mail that a courier was booked from panipat to paradip orissa containing urgent documents awb no : 641948749 on 6th april 2017, but still not reach the courier. Also upon calling ondot courier officials a negative response was delivered by them, they behaved as they are not responsible for not delivering the documents even after 8days kindly help as the courier contains very urgent documents. But i never seen this worst type delivey courier.

Regards
Durgaprasad
8019883938...
Complaint comments  Read comments [2]Complaint category Employers

On-Dot Couriers & Cargo — Courier not delivered

 drishtiherbals on Apr 12, 2017
Following document nos. 370260967 to cuttack, 370260968 to bhubaneswar, 370260969 to Bhubaneswar not delivered. Extremely Rude response from ondot personnel in Kolkatta and Bhubaneswar. No positive response from any ondot person. They are passing the Buck from Chandigarh to Delhi to Kolkata to Bhubaneswar.

If he issue not resolved, then I shallbe forced to lodge a theft complaint for my products with police....
Complaint comments  Read comments Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — Courier not delivered on nov.16 month nor document return

 dwivedi1103 on Apr 12, 2017
Dear sir,

One of our courier 369496041 dated: 04.11.16 dispatch from amritsar to gurgaon. But in thier portal it sho delevered but in my office they have not delevered. So required acknowledgement slip. But they are not ready to provide. As already do many followups with local vendor mr. Suresh kumar saini.

Kindly suggest what action to be taken.

Regards,
Vikas...
Complaint comments  Read comments Complaint category Other

On-Dot Couriers & Cargo — MRI report through Courier [Resolved]

 ng096851 on Apr 12, 2017
I had asked the doctor from Panchkula to courier me my MRI report. The great man chose great courier company (on Dot Courier) and had dispatched the report on 3rd Apr 2017. It reached Kirti Nagar hub on 4th Apr 2017 and is in transit since then, Its been a week now (10th Apr 2017) and I am really unsure that i would ever able to get my MRI report.
Probably its high time that we drag such an "irresponsible", a co. with "extremely high no of complaints", to the court. Its the company with pathetic services. Customer care nos never work either all no are switched off or persons like AP Singh...
Complaint comments  Read comments Complaint category Other

On-Dot Couriers & Cargo — Parcel not delivered

 dip121 on Apr 11, 2017
Dear sir
I am writing this complaint due to very worst service of on dot courier actually one of my parcel has been sent from Patiala, Punjab on 7 April 2017 and I have a what's app copy of that receipt but till right now I didn't receive that parcel and when I tried all the numbers of the company they all are switched off and not reachable. Parcel is on the name of my mother sudha jaiswal. Please do something for me and take a strict action against me.
Regards
Dipesh Jaiswal...
Complaint comments  Read comments Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — I will sue on dot

 Kirandwdsharma@gmail.com on Apr 2, 2017
It's been one month and my parcel is still in transit. I have spoken to Delhi Airport hub and Mumbai but they have no idea about parcel.

On dot courier company is fraud and not ready to give me any information about my refund or parcel. I don't understand how this stupid company works.

Either I will sue them or write a letter to CM Arvind Kejriwal/ PM Narendra Modi.

Parcel worth for INR 19000 and the tracking number is 714248457...
Complaint comments  Read comments Complaint category Other

On-Dot Couriers & Cargo — Inordinate delay and poor service at Chennai

 Nagainagarajan on Mar 29, 2017
Some medicines were sent from Delhi thru the docket 818254266 on 21st March 2017 and it has not reached Chennai even today 29th March 2017. The Chennai staff are very rude and mostly irresponsible in attending to customer care. I intend not to use on dot from now on, since the services are extremely poor and the ground staff are very casual and inefficient. God save people who book thru on dot courier....
Complaint comments  Read comments Complaint category Health & Beauty

On-Dot Couriers & Cargo — Documents not delivered

 kavi chauhan on Mar 28, 2017
I sent some documents and a cheque to renew my health insurance policy through ON DOT courier their docket no.312205812 fro Sahibabad to Noida on 22.03.2017 and till now i.e. on 28.03.2017 at 4.45 pm it has not been delivered while at their Noida office they are confirming the documents are with them but not confirming the delivery schedule, this may cause me the discontinuation of my policy and I will lose the benefits....
Complaint comments  Read comments [1]Complaint category Products & Services

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