On-Dot Couriers & Cargo Customer Care
On-Dot Couriers & Cargo Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
471
COMPLAINTS

On-Dot Couriers & Cargo Customer Care

On-Dot Couriers & Cargo Ltd.

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Address
8/42, Kirti Nagar Industrial Area
New Delhi
New Delhi District
Delhi
India - 110015

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4987 8888  [Delhi Customer Care]
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+91 75 0690 8093  [Mumbai Customer Care]
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+91 75 0690 8098  [Mumbai Customer Care]
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+91 20 2614 0422  [Pune Customer Care]
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15
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+91 15 1025 1720  [Jaipur Customer Care]
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+91 75 0690 8094  [Mumbai Customer Care]
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21
+91 14 1400 8410  [Jaipur Customer Care]
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+91 79 2656 0158  [Ahmedabad Customer Care]
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7
+91 79 2656 0598  [Ahmedabad Customer Care]
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5
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+91 75 0690 8091  [Mumbai Customer Care]
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+91 83 7700 5342  [Delhi Customer Care]
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+91 83 7700 5345  [Delhi Customer Care]
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+91 75 0690 8095  [Mumbai Customer Care]
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4
+91 83 7700 5344  [Delhi Customer Care]
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0
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+91 20 2614 0433  [Pune Customer Care]
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5
+91 75 0690 8092  [Mumbai Customer Care]
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5
+91 83 7700 5366  [Delhi Customer Care]
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+91 83 7700 5343  [Delhi Customer Care]
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Additional info
Customer Care:
Delhi, Delhi:
+91 11 4987 8888
+91 83 7700 5342
+91 83 7700 5343
+91 83 7700 5344
+91 83 7700 5345
+91 83 7700 5366
Gujrat, Ahmedabad:
+91 79 2656 0598
+91 79 2656 0158
Maharastra, Mumbai:
+91 75 0690 8091
+91 75 0690 8092
+91 75 0690 8093
+91 75 0690 8094
+91 75 0690 8095
+91 75 0690 8098
Maharastra, Pune:
+91 20 2614 0422
+91 20 2614 0433
Rajasthan, Jaipur:
+91 14 1400 8410
+91 15 1025 1720

Assam, Guwahati
+91 36 1601 4243, +91 98 6420 6448, +91 99 5428 4325

Bihar, Patna
+91 93 3449 3708, +91 82 2787 4253

Chhattisgarh, Raipur
+91 81 0940 5777

Delhi
Airport Hub: +91 11 4066 0068, +91 83 7700 5323
Azadpur: +91 11 2767 0012
Cannaught Palace: +91 11 4351 6393, +91 11 2332 4938, +91 83 7700 5312
Kirti Nagar Hub: +91 11 4987 8888, +91 83 7700 5342, +91 83 7700 5343, +91 83 7700 5344, +91 83 7700 5345, +91 83 7700 5366
Mukharjee Nagar: +91 11 3292 6577, +91 83 7700 5328
Paharganj: +91 11 2358 6321, +91 83 7700 5355
Pitampura: +91 11 2704 4386, +91 83 7700 5368
Rajouri Garden: +91 11 3292 6555, +91 83 7700 5375
Sarita Vihar: +91 11 4054 0098, +91 83 7700 5349
South Delhi Hub: +91 11 4132 5511, +91 83 7700 5360, +91 83 7700 5369
South-Extention: +91 11 4658 0306,+91 83 7700 5361

Goa, Panaji
+91 83 2326 4608

Gujrat
Baroda: +91 26 5232 6790, +91 26 5653 1063
Jamnagar: +91 97 1497 0663, +91 90 6769 9667
Rajkot: +91 28 1664 0403
Surat: +91 26 1300 3847, +91 26 1300 3848

Haryana
Ambala: +91 17 1400 2751, +91 17 1400 7971
Faridabad: +91 12 9322 9921
Gurgaon: +91 12 4438 7016, +91 83 7700 5318
Hissar: +91 93 1519 8004
Kalka: +91 93 1501 9801
Kundli-Sonipat: +91 13 0237 1357, +91 13 0320 3747, +91 83 7700 5385
Panchkula: +91 17 2463 6301
Rohtak: +91 92 1577 4215

Himachal Pradesh
Baddi: +91 17 9524 4600
Hamripur: +91 97 3665 0401
Kangra: +91 98 0593 0778
Parwanoo: +91 17 9223 4850
Pontasahib: +91 98 0516 4364
Shimla: +91 17 7265 1690

J&K
Jammu: +91 90 1818 4625
Srinagar: +91 94 6911 4241

Jharkhand
Ranchi: +91 88 7711 7963, +91 96 9399 9979

Karnataka
Bangalore: +91 80 4935 3535, +91 80 2535 3542, +91 80 2535 3543, +91 80 4935 3509, +91 80 4935 3508

Kerala
Calicut: +91 89 4335 0163
Cochin: +91 89 4335 0153, +91 89 4335 0154
Kannur: +91 89 4335 0169
Kollam: +91 86 0609 5551, +91 86 0609 5552
Thiruvalla: +91 98 9534 2223
Trivandrum: +91 89 4335 0155, +91 89 4335 0166

Madhya Pradesh
Bhopal: +91 75 5425 2580, +91 75 5403 0614
Gwalior: +91 75 1402 4809
Indore: +91 73 1402 5504, +91 73 1646 4687
Jabalpur: +91 76 1652 5354, +91 81 0900 4142

Maharastra
Bhiwandi: +91 25 2265 9693
Fort: +91 75 0690 8083
Kolhapur; +91 23 1305 9034, +91 74 9838 0966
Nagpur: +91 71 2656 5880, +91 71 2656 5881
Nashik: +91 92 7221 0886, +91 98 9054 0886
Pimpri: +91 20 6060 1003, +91 20 6060 1004
Sanpada: +91 74 9887 0274
Thane: +91 98 6713 6575

Punjab
Amritsar: +91 18 3500 7101
Bhatinda; +91 16 4225 5407
Chandigarh: +91 17 2493 0000, +91 17 2300 3200
Jalandhar: +91 18 1460 2221
Ludhiana: +91 85 5883 3901, +91 85 5883 3903, +91 85 5883 3906
Pathankot: +91 93 5791 2236
Rajpura: +91 85 9525 2156

Rajasthan
Bikaner; +91 96 0257 4940
Udaipur: +91 29 4510 6302

Tamil Nadu
Chennai: +91 44 4263 8482, +91 44 4318 0077

Uttar Pradesh
Agra: +91 56 2403 1208
Aligarh: +91 92 1940 4287, +91 57 1240 7116, +91 57 1242 1238
Allahabad: +91 92 3569 9699
Bijnore: +91 96 3489 7966
Civil Line: +91 57 1242 1238
Etah: +91 89 3705 0007
Ghaziabad: +91 12 0413 2833/08377005376
Hathras: +91 89 3705 0009
Kanpur: +91 51 2233 3642, +91 80 9048 0901
Khurja: +91 89 3705 0004
Lucknow: +91 52 2403 5284, +91 99 1997 6233
Mathura: +91 90 4507 9554
Meerut: +91 12 1402 2347, +91 12 8907 9992, +91 89 0908 4555
Moradabad: +91 70 3732 0373
Noida: +91 12 0427 8071, +91 83 7700 5377, +91 83 7700 5378
Sahibabad: +91 12 0413 2834/, +91 83 7700 5392
Varanasi: +91 99 3610 7750, +91 84 0001 0000

Uttranchal
Dehradun: +91 99 9707 6060, +91 87 5525 8080
Haridwar: +91 90 4505 0406, +91 96 3933 6903, +91 90 4506 5109
Kashipur: +91 99 2719 7669
Roorkee; +91 83 0767 8528, +91 92 5914 2883
Rudrapur: +91 93 6949 6729

West Bengal
Kolkatta (Franchise): +91 33 4006 4990, +91 93 3112 3444, +91 93 3133 3353
Siliguri: +91 35 3653 1367

View More Information...

Customer satisfaction rating
2%
Complaints
471
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

On-Dot Couriers & Cargo Complaints & Reviews

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On-Dot Couriers & Cargo — my courier no 11003261133

 adarsh kumar bathla on Apr 13, 2018
Sir my complaint is that i do not receive any courier up to 13.4.18 and your delivery man declared that party is shifted from the given adress but i am on my adress and adress is accurate
This courier contain sweat and merrige invitation card and you see now after 7 days in this summer the sweat is spoiled
Please check and take proper action
Thanks...
Complaint comments  Read comments Complaint category Family & Relationships

On-Dot Couriers & Cargo — I didn't get my courier even though it was in their office for almost 10 days

 Singh Sukhbir on Apr 6, 2018
Worst worst worst service i have ever faced in my life. My courier didn't reach me even after it was reached its on dot courier office dholewal chowk, ludhiana, punjab. They are just fooling the people that address was not the proper.. That's why we couldn't able to reach you... The party who had send the courier 10 days back... They didn't even picking their phone nor mine... Fraud company.. I'll tell to each and every person to never use such disgusting courier service ever... Fraud company!...
Complaint comments  Read comments Complaint category Electronics & Appliances

On-Dot Couriers & Cargo — product stolen while in transit.

 Satyam Sharma on Apr 4, 2018
I sold my graphic card zotac nvidia gt 730 to a guy in haryana, as i am from himachal pradesh. It took more than 3 days to deliver the parcel.

Now, my gpu box was inside an another larger box packed tight. When the product reached to the buyer the box was empty. Some one in the middle of transit took the product out of it and packed it like nothing happened.

I called the office and they refused it. I need my money back, i don't know what happen in the middle of transit as it is not my responsibility. I just need my money back....
Complaint comments  Read comments [1]Complaint category Computer Hardware

On-Dot Couriers & Cargo — ondot couriers not delivering my parcel

 Simrann kaur on Mar 23, 2018
Hello

From last one month i am tracking for my parcel with ambala on-dot - courier service, which they are not delivering to my product to delhi mentioned address which they have.
In spite of sending so many mails to this email id (Customercare@ondot.co.in) they are not reverting back.

Today (23.3.18) the staff of on - dot courier customer care said they had lost our courier & they are not finding in there records also.

Kindly help me in this matter.

Simran...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

On-Dot Couriers & Cargo — not received the material after 13 day from ambala to jabalpur

 Jasbirsingh1001 on Mar 21, 2018
Dear sir,

We are booked our meterial booked your couriar vide doucked no. [protected], booked agency name yaman agency, saha, distt. Ambala, receved agency jabalpur in receved jabalpur agency receved 12/03/2018 but not delevred after 10 days, sir this is very bad couriar service our 25, 000 thousand loss, we are not setified, sir please action you same agency yaman agency saha and jabalpur agency

Thanking you...
Complaint comments  Read comments Complaint category Business & Finances

On-Dot Couriers & Cargo — non delivery of consignment and misbehavior of staff

 12346 on Mar 7, 2018
Our packet of consignment no [protected] dispatch on 28.02.2018 from ambala but till date not received at lucknow. After talking to no online update staff siting there talk very rudly and abuse our staff.

This is not the first time we are suffered troubled due to untrained staff unofficial behavior. Resolve this issue asap and need to recruit mannered staff to run your services....
Complaint comments  Read comments [1]Complaint category Other

On-Dot Couriers & Cargo — reg courier 11002298892

 Gagankumar908 on Mar 6, 2018
We have dispatched a courior on dated 16/1/2018. Same has been showing delivered but our branch have not recieved the same. Please check and provide the acknowledgement of the same.
Nodbody's bothered enough to coperate and providing the exact status of packet..

Its a bank parcel and we need the reciept on urgent basis.

Dispatched to mumbai.. Delivered on 20/1/2018

Courior number [protected]

Gagan
Axis bank ltd
Zira branch
M : [protected]...
Complaint comments  Read comments Complaint category Business & Finances

On-Dot Couriers & Cargo — why is it taking so late in delivering the courier?

 R Bharath Kumar on Mar 4, 2018
I was promised it would take 3 days to get it delivered to mumbai but it has not reached till now even after 6 days
I gave my package to on dot courier on date:[protected] and they said it will take 3 days for the package to reach mumbai from nellore, andhra pradesh.

Its been 6 days since it was shipped. They said it will reach on sat i. E., 3-3-2018 when contacted on friday 2-3-2018..

Still it was showing consignment misrouted.

This is really bad.

Why is it taking so many days to get it delivered?...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — parcel not received - consignment no.- 11001468809

 nishant2610 on Feb 21, 2018
The parcel was sent from punjab(ludhiana) to bangalore. But it delhi head office, they are showing it in transit . And it's been more than 2 weeks. i have no tracking information about the parcel .And the ondot customer care, they are just dealying the issue and not helping in it.

please do something so that i can get my parcel asap . as it is already too late and also it contains very important documents.

thanks....
Complaint comments  Read comments Complaint category Other

On-Dot Couriers & Cargo — on delivery of courier no.11002331067

 abhilash bansal on Feb 20, 2018
I have send a courier rept no. [protected] dt 8.2.17. but it has not been delivered yet. when i contact a madam cell no. [protected] and agra office, they given the contact no of some tyagi ji, sahiz and deepak. the telephone of tyagi was switched off. when i talk mr deepak [protected], he assure me to confirm about the status of delivery.. but no call was revert back. he also not picked up my call.. when i talk to shazid [protected], he said that he had send dsr and he cant help any more.. as per online track status they have delivered on 10.02.18. but as per dsr they have delivered 17.02.18 but still...
Complaint comments  Read comments [1]Complaint category Other

On-Dot Couriers & Cargo — consignment not delivered

 toamitg on Feb 5, 2018
Dear sir

I sent one courier on 25th jan 2018 vide awb [protected] from nac chandigarh, i paid 600 as charges for the same, i was given assurance that it will reach in 2 days but it is very upsetting that my consignment is still not reached after 11 days inspite of paying air charges. This is very shameful on the part of company like ondot. Even online status is not updated after 1st feb, i don't know what to do? Please update the status of my consignment asap.

Kind regards

Amit goel
[protected]...
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — non delivery after 8 days

 Anshul Khatter on Feb 3, 2018
Dear sir/mam
I had booked a courier on date 27/jan/2018 from hisar to delhi (awb no.[protected].
After taking long followups, till date it is not delivered and when i ask they said it is with courier boy .
That courier is having necessary documents. This is very disappointing for me.
Please look into the matter and do favor to deliver it today only....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — parcel is not delivered

 Johny Garg on Feb 2, 2018
One of my parcel has been couriered from jagraon to noida sector 65, it has been delivered to noida sector-6 on dot courier office, but not delivered to sector-65, it has been placed in on dot courier office since last 3 days.
On dot courier person is saying please collect it from our office at sec-6.
I have seen such a bad courier service in my life. I did not recommend for any one to use this....
Complaint comments  Read comments Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — delivery issue

 Basant Lal Tyagi on Jan 20, 2018
Dear sir/mam
I had booked a courier on dated 15/jan/2018 from paonta sahib to sonipat having awb [protected]. It reached to naraiyan couriers on 18/jan/2018.
After taking long followups, till date it is not delivered and when i asked to send someone for pickup, subhash chowk office personnel telling that it is with courier boy and he is in delhi.
That courier is having necessary documents which are required for tomorrow only. This is very disappointing for me.
Please look into the matter and do favor to deliver it today only....
Complaint comments  Read comments [1]Complaint category Education

On-Dot Couriers & Cargo — non delivery of parcel

 Bholi Jindal on Jan 17, 2018
I couriered a parcel from patiala to kanpur on 08.01.2018. Consignment no is [protected]. Parcel reached kanpur on 10.01.2018. But the same has not been delivered even after one week. Parcel is very important for me as it contains some medicines etc for my son who is a student of iit, kanpur. What is my fault in this. I tried to make contact with your office at patiala but they do not bother to take the call. Then i talked to their office at kanpur, they assured me to deliver the parcel on 15.01.2018at every cost but to my surprise it has not been delivered till date. So, i have no other alternative...
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — delivery issue

 Apurvkhandelwal on Jan 16, 2018
Hello ondot team,

I booked a parcel through your courier service on 13th of january 2018 form delhi to bawal. Consignment number of that parcel is [protected]. That should be delivered on 14th on jan that material is very important and the courier which had to be delivered urgently but there has been a delay.

The contact numbers provided in your website seem to be fake as its always switched off, or no response on any number. Worst courier service....
Complaint comments  Read comments Complaint category Other

On-Dot Couriers & Cargo — delivery took 6 days

 Prakriti Utsav on Jan 16, 2018
Consignment number [protected] booked on 11 jan reached its destination on 13th jan. Showing out for delivery since 13jan but is not delivered even on 16th jan 11:43 am.
Kindly return my charges which i paid for the courier if your company is not responsible enough to give delivery on time.
I will never send any courier via on dot in future.
Worst services....
Complaint comments  Read comments Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — some items missing in packet

 leon17 on Jan 5, 2018
My consignment no: [protected]

I have not got full packet of this courier. Some items are missing. Above packet weight was 4 kg when it was booked. Courier slip is attached. But i have got 2.6 kg weight of packet.

Packet is showing clearly that it was opened.

I need my full things. Otherwise i will have to take legal action.

My phone number is [protected]...
Complaint comments  Read comments Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — undelivered courier

 harpreett on Jan 5, 2018
Again reminder

After no. Of reminders & phone calls to[protected], [protected], [protected] but till today my courier is still missing & on dot team unable to answer. So this is humble request to you plz trace my courier. I hd delivered this courier on 8.12.2017 from chandigarh to mumbai but un delivered, & tracking details shows in transit. This is my reminder complaint because no action was taken on my last complaint. If any other dircet complaint cell is available plz let me know or plz sort out my issue....
Complaint comments  Read comments Complaint category Postal & Delivery Services

On-Dot Couriers & Cargo — undelivered courier

 harpreett on Jan 1, 2018
Respected sir/ mam

My very important letter is still missing till today (1.01.2018). After no. Of reminder calls to sec. 47/c, chandigarh dealer & no. Calls to mentioned no., no body bothered about my document. So this is my humble request to you plz trace my document. Doc. No.: [protected]. Submitted date: 8.12.2017. Delivery destination: mumbai...
Complaint comments  Read comments Complaint category Postal & Delivery Services

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