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Aramex Couriers Complaints & Reviews

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Updated: Mar 18, 2026
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Aramex Couriers reviews & complaints page 3

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A
Ankitbp
from Mangalore, Karnataka
Oct 7, 2023
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Hey, I have purchased nike shoes and upon being asked for kyc verification i have uploaded my aadhar card and my driver’s license and my current residence where I’m living is a rented place in mangalore as im a student here of which i have uploaded the rent agreement and electricity bill but i keep getting the text that my kyc is rejected. Please help me, I dont know what else to do???
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    S
    Sneha Pujari
    Sep 16, 2023
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    Hi Union bank of India 👋🏽 Your shipment [protected] from Kendo Brands is on its way to India but cannot be cleared from customs because previously shared KYC is rejected due to: Consignee name and delivery address does not match with provided KYC. Please share IEC and GSTIN copy in consignee name and address.. Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable)) to clear the shipment. Hurry up and attach your documents to receive your shipment faster!

    My name went wrong will dispatching the consignment from shipper, they mentioned my address as my consignment name & because of that my kyc is begin rejected several time now it has been more that 15 days my kyc is pending .
    I already attached my workplace id card with my application as PDF.
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      S
      Sneha Pujari
      Sep 16, 2023
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      I want to clear that my product in name of sneha pujari (union bank of India is the place where I’m working so there is no supporting documents I can provide I only have my office id card my name mentioned in it as sneha pujari is working with union bank of India .this is my humble resquest to accept my kyc .
      I m sharing my order details where you can clearly see my name is sneha pujari & my address is union bank of India ( so all my kyc documents are in name of sneha pujari ) Plzz approve my clearance
      Aramex Couriers customer support has been notified about the posted complaint.
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        V
        Vamsriya
        Aug 12, 2023
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        My package should be delivered to Tirupati- Andhra Pradesh but it was delivered to Hyderabad- Telangana. The package contains baby formula which is important for my baby.

        This is not at all appreciated by the delivery agents. I need update on this.

        Order details:

        Tracking ID/ Customer Reference Number: [protected]

        Reference Number: X42740927
        Aramex Couriers customer support has been notified about the posted complaint.
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          M
          manisha17
          Jul 30, 2023
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          I ordered stuff from nike.com, they sent my order via Aramex Couriers. I'm getting a message everyday that they wan my KYC information to deliver it to my address. I have provided the info multiple times and they outright reject it everytime, saying the address don't match. My Adhaar card address is not matching with delivery address that is why i provided rent agreement and bank statement. Their customer support doesn't answer at all. My product worth 15k is stuck.
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            A
            Akash_Thakur
            Jul 25, 2023
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            I have ordered shoes from nike.com I have given different delivery address as at my kyc documents address there is no courier facilities available. I have uploaded all the documents of the delivery address to get it verified but its is getting rejected everytime. I have submitted the complaint at aramex also but they have responded its been more then 7 days. They are just sending links to do kyc.
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              L
              Lalitha .A
              from Mysore, Karnataka
              Jul 2, 2023
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              Website: Nike

              How do I solve the Aramex KYC problem with an ID on a different address shipping with another address as I live in a pg .i would like to request u help me with this problem or provide alternative solution.
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                S
                [email protected]
                Jun 29, 2023
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                I ordered a nike merchandise which was shipped from singapore. My delivery addess is from bangalore and the id i provided is having address of my hometown so i provided my rent agreement from bangalore which is clearly mentioning my name and hometown address exactly like on id proof provided but even after uploading documents multiple time they are not providing any clearance to my shipment and asking for documents again and again without mentioning any reason for rejecting them on first place.
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                  T
                  Tap kaming
                  Jun 19, 2023
                  Oct 7, 2023
                  This thread was updated on Oct 7, 2023
                  Resolved
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                  Resolved

                  So I ordered a hoodie from nike.com india and they sent the parcel through aramex. After some days the parcel was held for customs and asked me for kyc and I submitted my government issued id and address proof but they keep rejecting it and not responding to any calls and messages
                  Jun 20, 2023
                  Complaint marked as Resolved 
                  They haven't resolved anything...I'm still stuck in the customs
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                    S
                    Soham Guha
                    Jun 17, 2023
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                    Address: Mumbai

                    I have ordered Nike Product from Singapore and have submitted all the documents related and required, HR declaration documents as well, but every time I submit it It gets rejected. I don't know what to do. My Order No. is [protected], Order is coming from Singapore to India. www.aramax.com Kindly Help me out. I have tried to reach customer support but no response from your side.
                    Aramex Couriers customer support has been notified about the posted complaint.
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                    Any update? I'm facing the same problem
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                      K
                      Khushii33._
                      from jorhat, Assam
                      Jun 5, 2023
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                      My order from nike has been stuck because it shows that the address I have submitted in the documents does not match the delivery address when all the difference there is that the delivery address I gave is a little more detailed than the one mentioned in the documents. I have tried contacting but there is no way to receive proper customer support from aramex. I had to cancel a previous order too because of no assistance. Shipment number: [protected]
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                        A
                        Afre12
                        May 28, 2023
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                        My package is stuck in Indore due to customs issue. I have received calls from the company saying "you have been getting messages regarding where to upload your new KYC documents, " which is a bare-faced lie. You cannot call back the same numbers, nor is there any way to contact a human and ask for support. I am sitting here, with expensive items stuck at customs, all because Aramex does not deem it necessary that customers contact them. I uploaded new KYC documents on Amazon (where I ordered in the first place) but still no avail.
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                          Y
                          Yuna
                          May 28, 2023
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                          The address on the KYc is different from my college address.So I have uploaded College ID with fee receipt as per the options and its still getting rejected all the time ans they are even responding or answering my complaints. They are just sending mesaages and calls to upload KYC. Its been a month foe this time waste process. I didn't even got my gooda
                          Aramex Couriers customer support has been notified about the posted complaint.
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                          Is it resolved bro? I am struggling with the same issue
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                            Y
                            yeboi_buck
                            from Jorhat, Assam
                            May 23, 2023
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                            Everytime i keep uploading my id and address proofs it keeps getting rejected, i am literally running out of govt id tbh, i cant even return the order because i havent the recieved the order . 10k worth of money is stuck because of such bunch of incompetent people with no CARE about responsibilites, u ve got 1 star, ###ing grow up . U havent even replied to any of my complaints and emails, u havent even called once, u didnt do ###...u keep sending your automated stupid msgs. Why the ### do you guys even exist
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                              A
                              Armaan Lakra
                              May 21, 2023
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                              Address: B803, Anusmera Celeste, 3rd Road, Chembur, Mumbai, 400071

                              HAWB bill no. [protected]

                              Have already uploaded all KYC documents. They are saying that aadhaar and PAN card are not same as delivery address. I have given them the Electricity Bill and Rental Agreement of the current address, still it keeps getting dismissed.
                              Aramex Couriers customer support has been notified about the posted complaint.
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                              Hey buddy, is ut delivered? Could you please guide how to got them to resolve this issue?
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                                I
                                idhikabakshi
                                May 20, 2023
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                                I have had a problem receiving my parcel stuck in customs from Fashion nova as the consignee name doesn’t match the ID proofs i’ve submitted. The only difference is that my legal documents only support 1 surname while the order has another one. Both belonging to me itself.

                                The HAWB bill no. is [protected].

                                I’ve previously ordered from the same site at the same address multiple times and never came across this issue.
                                I’ve also mailed multiple times with no replies.
                                I’ve paid already and it’s sad how their customer service still hasn’t gotten back.
                                Aramex Couriers customer support has been notified about the posted complaint.
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                                  N
                                  NehaDingreja
                                  May 19, 2023
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                                  Hi team, I have submitted my kyc multiple times but team is rejecting it I have given correct address in KYC, both the addresses proof my delivery address proof as well as govt issued ids plZ help here
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                                    Y
                                    YaswanthMaddali
                                    from Hyderabad, Andhra Pradesh
                                    May 18, 2023
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                                    Shipment number: [protected]
                                    My address proof address does not match my shipment address as I moved to a different locality. I submitted current residence wifi bill as a secondary proof for address. But it keeps getting rejected. I do not have another address proof. Please help. Attaching Wifi bill screenshot and shipping address screenshot from nike order for reference.
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                                      R
                                      Ruhul101
                                      from Kolkata, West Bengal
                                      May 16, 2023
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                                      Address: 23/A BRIGHT STREET, PARK CIRCUS

                                      I ordered a cap from nike app which shifted from Singapore to India on 27th April then it was in bangalore till May then again it moved to mumbai now its showing that I have refused for the shipment and its current location is in delhi it should have delivered to me within 15th May.. I never made any calls about the refusement of the shipment nor did they call . So how the hell on earth they made this issue. I want my parcel as soon as possible.
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                                        S
                                        [email protected]
                                        May 10, 2023
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                                        I have given them every details regarding my order and they are still not responding to it. M tired giving them my id proofs they are literally hiving me mental harassment. After giving everything every proof of my address details they are not doing anything.
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