Aramex Couriers Complaints & Reviews

Dear aramex, i have seen hell with your delivery of my single book through amazon.

None of your amazon delivery has called me or not informed me about the arrival my package. Also, i was asked more documents even after i submitted the same multiple times. For kyc verification for just a book.

End of the day, i have waited and waited hours today for the delivery which didn't come. This is the worst kind of service in my life.

If you really believe that you are really above your costumer. Better stop doing this job. Any further irritation caused to me will be legally charged.

Better learn that our street kids are better at work than your delivery service.

Against above no i have ordered a book which is lying for custom clearance
Attached are my aadhar and dl copy.
Request to clear the consignment.
I have been receiving messages. The value of book is just 5$ or say rs 600/= rest is transportation cost. Do you need so may papers just to clear a book of eduactional purpose.
Dugupta
8- c gulati marg
Allahabad 211002
[protected]
[protected]
[protected]@bsnl.in

My consignment order no.[protected] which has been dispatched from amazon according to the sms i have received. Can i submit my kyc when delivery is being made to me at my given address. I am not able to send it any other way to you as i am not able to log on to the link sent to my mobile. Please guide me as to the next possibility... Thank you...
Marcus cleur, 5/1 surender nagar, main road, ponmeni, madurai, 625016
Email address [protected]@hotmail.com

Hi,

Tracking id is [protected]
First time i am receiving goods from aramex and experience is very bad, as per rule if i am getting sample order i should not be charged by import duty but they are charging me 40 % flat import duty and when i asked them they don't have any answer or any legal document from custom. Ideally it should be free. I have called to their customer care number of time and email to rajesh. [protected]@aramex.com to clarify why i am being charged so much but no response.
I have received goods from dhl but never had such issue.

I want to know why i was charged that much and i want my money back, you guys are playing monopoly or what.

I am not going to suggest aramex to any body and i will ask all my foreign client not to use aramex for shipment in future for any client.

Thanks
Anand

My shipment number is [protected]
I tried to contact the customer service earlier but haven't heard from them at all. My shipment has been put on hold for some reason i don;t know what. I received a text massage with a link to fill out "know your customer" document but the link was expired so i could not fill it out and i went on your website to find it but could not. How and what am i suppose to do in order to receive my shipment. Please revert asap.

I was just got my courier. I bought earphones. It's didn't connect to my cell phone somehow. I tried in my other handsets but still it's same.
I was so excited to use it. It's my daily use purpose

It's really disappointing, here i request please resolve asap.
Or elsa i want back money. Please resolve it.

Thank you

My mail i'd is - [protected]@gmail.com

Hi,

I have a package shipped from usa to hyderabad, india.

https://www.aramex.com/track/shipment-details?q=c2hpcG1lbnRJZD00OTkyOTU2NTcm-KVP...⇄

Tracking number: [protected]

The package contains products worth $29 (Apprx 1998 inr) and according to customs department mumbai packages worth below 2000 inr are duty free.

However, aramex wants me to pay 1400 inr as custom duty for releasing my package. I have sent them numerous emails, called many times to their customer care and explained that customs duty is not applicable on my package.

2 months have passed, still they are not releasing my package

I ordered an item through amazon global store on 19.112017 and it was to be shipped by aramex couriers from a place in usa and as recommended i submitted my kyc document at amazon website and later on 24.11.2017 i got a mail from aramex asking me to submit kyc document for which i submitted my aadhaar card by afternoon that day. Now these are the problems i faced
1. Despite submitting my kyc documents at two instances the delivery got delayed citing the reason that kyc document submission pending. I tried contacting aramex but failed multipled times and so i contacted amazon who managed to clear the delivery from customs.
2. The package was out for delivery on 04.11.2017 11.00 pm and i did not get any visit nor any call from the delivery person, and this i can proove from the register maintained at my apartment, my call logs and also from the cctvs at my apartment and the delivery was wrongly marked as attempted delivery but person not available. This i say is a clear case o[censored]nethical practice and also constitutes fraud.
I made a complaint regarding this at amazon and as usual i was unable to contact aramex.
Here are the details,
Aramex, tracking #: [protected]
My email: [protected]@gmail.com
Karthik venegalla

I have been receiving an sms that i should submit my id prove in regards to the order i made from modily online shoping china, i hv try to fill it but each time i try they said d web has expired, how do i filled it cos i don't understand my tracking no are [protected] and [protected] den d last one is [protected], i have been tracking it an is showing custom on hold. My id no is a06956284

I have bought a lot from amazon global, deliveries have been made. My kyc is both with amazon and aramex. (Passport & aadhar)

But there are continuous delays and a demand for my kyc!!!

This is clearly shameful and harassing. Decided not to buy any more from amazon / aramex.

I believe the kyc is only an excuse, the money paid at the point of placing the order is used else where and this is an excuse while funds are arranged. Misappropriation and cheating?

I order products from global store. I already upload my id proof to global team but i can't upload my kyc document to aramex in the link they have provided. I am worried about my product. I tried many times but still i am receiving the emails to upload kyc. I also contacted amazon they provided me a link where i upload successfully but still i receiving email about the kyc to upload. I don't know what to do. Will my product deliver to me or not. Please help me to find any other option to upload my kyc without any complaint.

My shipment no is [protected]. My id proof and address proof not uploaded. My id proof enclosed in this complain. Pl do needful. I will be great ful to you. Clear my shipment as soon as possible. My contact no is [protected]. Email [protected]@gmail.com. Address as follows. Subasini das. C 87 lingaraj vihar. Pokhariput. Near dav school. Bhubaneswar. Odisha

I contacted the customer service severaltimes but havent heard a valid reason from them at all. My shipment has been put on hold for some reason i dont know what. I received a text msg with a link to know your customer document and i did link my kyc details, but my seller asked to fill kyc details again but the link was expired and i tried several times but could not. How and what am i suppose to do in order to receive my shipment. Please revert asap. It has been two months since the package has been held in customs hub bangalore. I even made compliants in aramex website but still there is no response.

Hello,

I have ordered an item in amazon and they sent it via aramex couriers. The most irresponsible courier server i have ever seen. They failed to deliver me the product even after two delivery attempts for no reason.

The delivery guy didn't call me at all and when i called aramex to find out whats happening - the just told they will escalate the issue. When i asked for contact number for delivery guy, they simply told they cant give it. How on earth would i know whether its gonna deliver or not when they don't give number and the delivery guy didn't call me at all. Finally the shipment not delivered to me even on 2nd day when it was out for delivery. They simply kept the status as customer not available. What the heck, i was waiting for the shipment since 2 days and they simply didn't call me at all and kept the status like that. This is so frustrating and irresponsible in case of aramex and never seen such a courier service who doesn't care to deliver and doesn't care to call and keep false status on tracking page.

I want this to be sorted out immediately.

Today is the second day it was out for delivery and they didn't deliver. I want my product to be delivered tomorrow at any cost as its important shipment for me. How can a company keep its trust when they do such irresponsible things. I want the issue to be sorted asap and my shipment to be delivered tomorrow.

My shipment tracking num - [protected]

The aramex office in question is - hyderabad (Mehdipatnam operations facility).

Regards,
Ramakrishna reddy.

Hi,
I ordered 2 watches from amazon us. It's been shipped through aramex courier. I received a link from aramex to upload my kyc documents in order to clear the customs. But the links are not working. It says "object moved to here".
I tried creating a account to upload the document. But couldn't find the page or form to upload the document. Can anyone help me out here please?

This product is not the same product I had ordered. So I want to return it as soon as possible and please give my money back. My AWB No is - Aramex AWB No. - [protected] and Ref ID is - 1583/1582. And my payable amount is Rs. 419. I Had not get the right product so i want to get my cash back. So sir / madam kindly accept it .So I will be ever grateful to you.
Regrads...

Courier name/post: aramex

Despatch date: 06/10/2017

Airway bill no./reference no.: [protected]

The delivery person ([protected]) has refused to deliver the parcel from hdfc bank citing the reason that their services are not available in my address. However the sms mentions that the door was locked which is entirely false. Today i got all call from aramex [protected]. The issue has also been raised with hdfc bank. Please do the needful

Hi,

Myself dipti panday having my mobile no. [protected]

I did an online shopping for a sky blue selfie kurti

I got the parcel, when i opened it i got one joint pieces of cheap clothes red and blue color and one is very bad kurti

When i tried to contact them, their number is showing not reachable.
I have given 744.86 rupees to the courier guy (Aramex). It was cash on delivery. Do the needful otherwise i will file a case in consumer court and will make sure they will never deal in any kind of business again.

Recipt number bom/2017/831320

My order under tracking no. [protected] from amazon is rejected due to non clearance of customs. I have insistently been trying to upload my kyc documents images in the aramex link provided in my mail without any success. The link just halts after some time on submission and the next page i see of the expired link and error traces. I also followed the link ‘request custom clearance-aramex’ and filled the mandatory slabs, yet i haven’t been contacted for further directions. The company website doesn’t even have a customer support system for query. Since i am hitting the wall at every attempt, i will just resort to twiddling my thumbs.

Have received package your company courier by aramex. Order no. Is 22902 and name khushboo kaushik address-khushboo fancy store near panwar sir well old gianni bikaner rj 334001 in bikaner. I order one piece red kurti.. But krti is not available in package.. Pls return this item.. Pls give your contact number.. Shipment details is srtaccount 10226 keyur patel 69 sohem. Yogi choke surat 395010