Aramex Couriers Complaints & Reviews

I ordered a phone from Mumbai on 17th March 2010. It was supposed to be delivered to my office address by 18th March 2010 afternoon. The phone came to the office at 2.00 PM on 18th march but the Courier services people did not send it till 10.00 PM. When I called up the office, Mr. Punit Shukla who is the Branch Manger, said that the guy who stays in my area will be going home at 2.00 AM on 19th march so he asked me if it is ok to deliver the phone at that time. I told him that I cannot stay awake at such a late night and Courier people shold work according to my convenience. I should not be working by their convenience. I had a flight to take on 19th march which I had to postpone by one day and I had to bear loss of the Air ticket which is Rs. 5500. When I called up Mr. Shukla on 19th March in the morning, he said that I cannot come and give the parcel to you pesonally because I have to go to Ahmednagar. I told him that I have cancelled my flight just to get the parcel and now you should delay your trip to Ahmednagar and come to my office first. But, he refused to come. This is the worst service I have ever seen in my life. I should get a refund of Rs. 5500 which I lost because of the too bad service that Aramex Courier services has shown towards the customer. Let me know if I can get justice.

I have sent one 200gms Sample of Natural Sesame, to Octrober City,(through Alexandria),Egypt,through Aramex Courier Receipt Nos.[protected] dtd.23.01.2010. The Courir People has delivered the party of the enclosed documents to the party(which was meant for Customs) ,they have till date not delivered the parcel to the party. The Parcel is not cleared from the Customs by the Aramex Courire, Though on website they are showing that the parcel is delivered on 31.01.2010.

On complaining them they are just telling me to ring the my customer ,to contact their Egyptian Office at Alexandria. My customer has visited so many times, but till date no sample is delivred to him.

Due to this I have lost one Export Order worth,USD 310000.00,(rate confirmed by the Customer,Indian rate is higher )and customer is now not responding to my mails.

Your immeidate action in the matter will be hihgly apprciated.

With Best Regards,
For Devi International,
Naresh Damniwala
Mobile Nos.+91 [protected]
+91 [protected]
With Best

Hello Sir/Madam,

I got a mail from the British National Lottery saying that i have won a sum of 1,000,000 Million piounds and they managed to take Rs 6,00,000 from me saying that the encashment will be done after i pay the cash. Below are the mails which i got. I know i shouldn't be beliving these kind of mails but what to do it was full proof plan. I got entangled in it like an insect in the spiders web. Please do something for me so that i can get back atleast some of the expense which i had to made.

The National Lottery
Unit 3B Olympic Way
Sefton Business Park Aintree
Liverpool L30 1RD

Dear Thodupunoori Nikhil,

This is to inform you that your verification details have been processed. Your email won the sum of £1,000,000.00 GBP (One Million Pounds Sterling) in our online email lottery in which e-mail addresses were picked randomly by computerised balloting, powered by the Internet in the 2009/2010 electronic online email sweepstakes. Your funds has been approved for release by the Euro Million Lottery Regulatory Board and we will begin the process of remittance of your prize. Your parcel containing a Certified Bank Cheque (which can be cashed in any recognised Bank in your country), a Laptop, a T-Shirt and Face Cap with identification code: GEC-NL092-7216 has been forwarded to Aramex Courier Express for onward delivery to you. Aramex Courier Express is the only courier company registered with the British National Lottery thus they are in charge of all delivery to winners of the British National Lottery. It is important to note that services rendered by this courier company are to be paid for by you and not the Lottery Board if you do not reside in Liverpool, UK.

You are required to contact Aramex Courier Express on their e-mail below to enquire on the delivery process and the delivery charges to be fulfilled before your parcel can be delivered to you;

Aramex Courier Express
Mr. Bernard Wilson
International Operations Director
Tel : +[protected]
+[protected]
E-mail: [protected]@aramexcourierexpress.com

This office is requesting an adequate update from you on the proceedings between you and the courier service. If you need any assistance whatsoever, please do not hesitate to let me know.


Best regards,
Mr. Frank Arthur

PLEASE SEE THAT YOU DO SOMETHING TO PREVENT THESE KIND OF FRAUDS.

I am attaching the Passport of the person who said me that i have to pay the amount to get the cheque encashed.

Dear Sir/Mam

I used your bank ATM (SBI) sadar bazar Ambala Cantt- haryana

on dtt 30/01/2010 i self withdrawl Rs.500/- at time 21:16:27 on same dtd Rs.16000/- 21:17:56 after 1andhalf mins that is not my withdrawl after five days i will be check my statement it showing Unsufficient Balance haveing Rs.53/- in my account.

Last three days i will be rounding your Bank S.B.I sadar Bazar Ambala Cantt nut nobudy help me out.

i met the Bank Manager he said its your fault.

but i humbly requested to all kindly investegate my case ASAP.

and waiting soonest reply


Regards
Gaurav Sharma

Sir/Ma'm,
I placed an order with India times shopping which was shipped to me thru' Aramex Courier.( docket no. [protected].)
The product was an MP3 player. The product was lost in transit by the courier service ,which was confirmed by the courier personnel itself but on the web site of Aramex couriers the above docket no. status is DELIVERED which is totally a BLATANT LIE as the parcel is not delivered till date moreover the courier persons are rude also.
rupak agarwal

Pls. see the appended order confirmation , but till date I ve not received the Digital thermometer and Co is not responding on this !!!

Your order number: 5684883 is dispatched

Details of Order# 5684883
Products Vendor Courier Airway No Date URL

Sauna Ab Slimmer Slim Fit Belt with Digital Thermometer - Safe & Accurate Ojjas Enterprises Aramex 1 [protected][protected]

I on line shopping through Indiatime shopping & express shopping those are my order shipped on 16/11/2009 and 21/11/2009 by Aramex India Pvt.Ltd. Mumbai to Aramex India Pvt.Ltd. New Delhi but my shipment is till date not delivered to me.

Hellosir,

Sub:EPFwithdrawalamountnotyetreceived

I have submitted my PF withdrawal forms to my previous company aramex india pvt ltd Mumbai, and they have sent it to the EPF, Bandra office.

I enquired with the bank, they informed me that they haven't recieved the check.

It has passed 10 months, but still the amount is not deposited into my account.

My PF number is: MH/BAN/42993/1133
Email : [protected]@yahoo.com

Please help me as early as possible.

Regards,
Ramesh.M

Lost my Labour ID card of Dubai in Courier
Dear Sir,

I sent one Envelope via "ARAMEX COURIERS" (Docket No. [protected], Pick Up agency : Balaji Courier & Cargo, C-19, Main Road, Masoodpur, Vasant Kunj, Delhi-70) on dated 21/07/2009 to Dubai(UAE), In that Envelope I putted my Labour ID card issued by Government of Dubai on behalf of my company(Work Permit No.[protected], that Card I sent back in my company for my Visa cancellation.

When the courier received by in Dubai Office, they told that when the opened Aramex Polythene, the envelope was totally empty, there is nothing inside it, even that envelope is already opened by someone before delivering, and that opened space is enough to took that "LABOUR CARD" out from that

Its really a very much serious thing, If I not submit my card on time, so my visa will not get cancel and i will not be able to get the new visa from dubai, and i will surely loose my New assignments in Middle east, A small mistake from ARAMEX side is able to waste my whole professional career, and also if that labour card is took out by some wrong persons, so they can misuse the card in various ways, and all responsibility is only by "ARAMEX COURIERS"

After that, I sent several mails to customer support team/Courier Pick Up Agency/Top Management to ARAMEX in Dubai and Delhi, but they are even not bother to reply on my mail.They are just passing the things internally, and not responding to me, that mails even I marked to CEO level person in ARAMEX, but they also not bother to reply me and not take any single step to sort out my sitution.

I am really in great trouble, As i am not able to get my old visa cancel, and will not be eligible to apply for a new visa in Dubai, All that of because I choose ARAMEX for couriering my ID Card, and I advise every customer, Kindly think twice to send their couriers via ARAMEX Couriers, As you well understand that how they are treating their customers and even the Top Management are also not bothering for any complain, So we can, t expect any thing from the Middle/Lower level management of ARAMEX

Kindly try to sort out my issue and feedback are most welcome,

Thanks
Atul Nagpal
+91 [protected]
E-mail : [protected]@gmail.com

hello there my name is daniel abraham i am form manchester salford. I have been told by the BRITISH NATIONAL LOTTERY, that I have won 85, 000.00 pound and they told me to contact aramex courier express for delivery with the inditification code which is GEC-NL092-7216.I have contacted them with all the requirements and they told me to pay 989 pound for express courier delivery .there fore I just want to make sure is that true I have won the british national lottery and is aramex courier eesxprs your client? .please help me to the trueth becouse I am ready to pay them the money .

YOURS FAITHFULY
DANIEL ABRAHAM

Dear sir,
I have booked one gift from rediffmail.com in first week on feb 2009, and same has been couired by aramex courier Mumbai from Sheetal diamond mumbai. i have mailed and called them so many times, but till now they are unable to give my gift and unable to give the status. sheetal diamonds say contact to aramex and aramex say that contact to sheetal diamond. I am attaching the mail correspondance below between me and aramex and sheetal diamond mumbai.
please help me out to get my gift.


Sir,



For that we request you to kindly co-ordinate with Mr. Rimish directly.

Kind Regards,

Mahera. P. Shaikh
Customer Service Executive
Aramex India Private Ltd
Telephone:[protected] Extension: 1556
Fax:[protected]
www.aramex.com

for a greener planet, please don't print this email unless necessary.




[protected][protected][protected][protected]

From: mukul_kumar [mailto:[protected]@bchindia.com]
Sent: Wednesday, March 04, 2009 11:59 AM
To: Mahera Shaikh
Cc: [protected]@rediffmail.com; Pramod Shetty; Pradeep Sukumar; Nita Kambli; Percy Avari; Renu Arora; Ravi Chandhok
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month
Importance: High



Dear Mam,

That’s ok and it is your internal matter. Please let me know after consulting with your shipper when I get my courier? I need it now on or before this coming Sunday.



Make a note on it now.



Regards

Mukul kumar




[protected][protected][protected][protected]

From: Mahera Shaikh [mailto:Mahera.[protected]@aramex.com]
Sent: Wednesday, March 04, 2009 11:50 AM
To: mukul_kumar
Cc: [protected]@rediffmail.com; Pramod Shetty; Pradeep Sukumar; Nita Kambli; Percy Avari; Renu Arora; Ravi Chandhok
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month



Dear Sir,



Please note we have already requested our Delhi office to return this shipment to Bombay as per shipper’s request.

Kind Regards,

Mahera. P. Shaikh
Customer Service Executive
Aramex India Private Ltd
Telephone:[protected] Extension: 1556
Fax:[protected]
www.aramex.com

for a greener planet, please don't print this email unless necessary.




[protected][protected][protected][protected]

From: mukul_kumar [mailto:[protected]@bchindia.com]
Sent: Wednesday, March 04, 2009 11:46 AM
To: Mahera Shaikh
Cc: [protected]@rediffmail.com; Pramod Shetty; Pradeep Sukumar; Nita Kambli; Percy Avari; Renu Arora; Ravi Chandhok
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month
Importance: High



REMINDER -1




[protected][protected][protected][protected]

From: mukul_kumar [mailto:[protected]@bchindia.com]
Sent: Monday, March 02, 2009 12:45 PM
To: 'Mahera Shaikh'
Cc: '[protected]@rediffmail.com'; 'Pramod.[protected]@aramex.com'; 'Pradeep.[protected]@aramex.com'; 'Nita.[protected]@aramex.com'; 'percy.[protected]@aramex.com'; 'Renu.[protected]@aramex.com'; 'ravi.[protected]@aramex.com'
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month
Importance: High





Dear Mahera,

Pleas let me the status of my courier.



Regards

Mukul kumar


[protected][protected][protected][protected]

From: Mahera Shaikh [mailto:Mahera.[protected]@aramex.com]
Sent: Saturday, February 28, 2009 1:01 PM
To: mukul_kumar
Cc: [protected]@rediffmail.com
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month



Dear Mr. Mukul,



As per my conversation with Mr. Rimish, he has asked us to get this shipment returned back to Bombay.

Kind Regards,

Mahera. P. Shaikh
Customer Service Executive
Aramex India Private Ltd
Telephone:[protected] Extension: 1556
Fax:[protected]
www.aramex.com

for a greener planet, please don't print this email unless necessary.




[protected][protected][protected][protected]

From: mukul_kumar [mailto:[protected]@bchindia.com]
Sent: Saturday, February 28, 2009 12:59 PM
To: Mahera Shaikh
Cc: [protected]@rediffmail.com; Percy Avari; Pramod Shetty; Pradeep Sukumar; Renu Arora; Nita Kambli; Ravi Chandhok
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month
Importance: High



Dear Mahera,

As per our telecom today and Thursday also, we talked about my courier taking sheetal diamond in conference. He wanted my order no. that I have already given to him on Thursday itself i.e order no. is 5147841. I again talked him today. Please let me know whether u r given my courier to me or not?



Note:- Sheetal Diamond please provide the details to Aramex for delivering my courier or book it once again to correct address.



Please reply



Regards

Mukul kumar




[protected][protected][protected][protected]

From: Mahera Shaikh [mailto:Mahera.[protected]@aramex.com]
Sent: Thursday, February 26, 2009 3:35 PM
To: [protected]@bchindia.com
Subject: RE: SHEETAL DIAMONDS -- [protected] -- you poor service to delivery the gift in month



Dear Mr. Mukul,

We thank you for writing to us.

Further to the below query, as per our teleconversation, please be informed we have investigated on this matter and as per our destination office we have a shipment on hold as there is no awb # and address mentioned. After the conference call we have had with the shipper, we request you to kindly speak with the shipper as per his request so that we can proceed further. In the meantime the shipment is kept on hold at Delhi office for further instructions from us.

We sincerely regret the inconvenience caused to you.

Incase of any further query, please do not hesitate to contact the undersigned.

At ARAMEX, we care, we deliver.

Kind Regards,

Mahera. P. Shaikh
Customer Service Executive
Aramex India Private Ltd

Telephone:[protected] Extension: 1556
Fax:[protected]
www.aramex.com

for a greener planet, please don't print this email unless necessary.

________________________________________________________________________________...⇄

From: mukul_kumar [mailto:[protected]@bchindia.com]
Sent: Thursday, February 26, 2009 9:59 AM
To: Percy Avari; Pradeep Sukumar; Floyd Pinto; Renu Arora; Pramod Shetty; Samson Fernandes; Nita Kambli; Ravi Chandhok
Subject: you poor service to delivery the gift in month
Importance: High

Dear sir/Madam,

I have contacted you several times over phone, mails and by all means, but I didn’t get my problem resolved from your end . I have booked a gif from rediff. Com in the starting of feb month and it was supposed to be delivered within a week. But till not I have received the same even no information regarding the same, that my gift is lying. You people are not TAKING ANY botheration to give the service to your customer or even not bother to inform the same. Your site is saying that consignment is lying in delhi. And delhi people says that they didn’t received the same from mumbai.

I have booked it to present it on my wedding anniversary but IT WAS NOT DELIVERY ON TIME, secondly I thought that I WILL PRESENT IT ON VALENTINE BUT NOT DELIVERED, all occasions has been over, but my gift is vanished / no information of that. If you can’t give the service to your customer that YOU DON’T HAVE RIGHT TO TAKE MONEY AT THE TIME OF BOOKING.

I ONCE AGAIN REQUESTING TO YOU DELIVERY THE SAME AT THE EARLIEST. MY WAY BILL NO. [protected] and delivery address is:-

Mr. Mukul kumar

D-05, Malviya Nagar,

Near roop baas, Alwar – Rajasthan 301001

My mob. No is - [protected]

ITS NOT A MATTER OF MONEY, ITS A MATTER OF FEELING WHICH YOU HURTED BY A STRONG HAMMER.

PLEASE TREAT IT VERY URGENT MATTER, OTHERWISE I WOULD HAVE NO OPTION TO KNOCK CONSUMER FORUM GATE.

Thanks & Regards

Mukul kumar

[protected]

Dear Sir,

Sub: - Goons sent by ARAMEX COURIERS for Parcel Collection


It is highly regretted to inform you the following for your immediate action.

1. I have bought a MP4 Player from Rediff shopping and after several requests as it was defective from the time of receipt, rediff has informed that they have instructed their official Couriers to collect the parcel.

2. Initially I have informed ARAMEX COURIERS that only after replacement I will be able to give it to Couriers for sending back to rediff.

3. Then a lady from Rediff has told me that replacement or money will be paid back only after return when I talked to her on the next day and I have informed the ARAMEX COURIERS to collect the same in the next day.

4. But for a very long time, almost a month there was no action in spite of sending many mails, reminders and talking to the rediff people.

5. On 3rd July 2008, I have received a call from ARAMEX COURIERS that they want to collect the parcel and it was mutually agreed that the parcel will be collected on 4th July 2008 between 16.30 to 18.00 hrs after making a call to me, before coming for collection by ARAMEX COURIERS.

6. The Goon who is appointed by ARAMEX COURIERS had come to my building at 20.30 hrs and contacted me for collection of the parcel. I have received a call from ARAMEX COURIERS also by around 20.35 Hrs, stating that the delay was due to a vehicle breakdown of the goon and it was mutually agreed that the parcel will be collected on 5th between 9.30 to 10.30 Hrs on 5th July 2008.

7. On 5th July’2008, the Goon had without even making a call or taking permission, has intruded into my house at around 15.00 Hrs, when my elderly parents and my teen age daughter were present and my father through my neighbor has made a call to me when I was in a driving class.

8. Since my parents or my daughter were not aware of anything they have made a call thro. My neighbor and my neighbor had given the telephone to that goon to talk to me.

9. When I asked him, why he has come without taking an appointment or without making a call, the Goon started behaving very rudely, started shouting at a loud noise and using unparlimentary words, stating that we will meet dare consequences.

10. Immediately, I have talked to one Mr.Balaji of Sales and Mr.Ravi of ARAMEX COURIERS and made a complaint to them about the Goons Rude behavior and Mr.Balaji had left the office without taking any action. I came to know the name of the goon as Nethaji of ARAMEX COURIERS.

11. After going to my house my parents have told me that, they sought the help of my neighbor due to the problem that the goon has entered the flat making huge noise by shouting at the time of entering the flat.

Now my Questions are,

1. Whether ARAMEX appoints only Goons?
2. Are ARAMEX and REDIFF SHOPPING colliding together?
3. Is there any system being followed in ARAMEX COURIERS especially to contact the customers?
4. If there is a system, whether all your employees are aware of it?
5. Is there a system of monitoring the behaviour of employees, especially those who are in contact with customers?
6. Do you have a system of collecting customer feedback and redressal forum?
7. If the system is not being followed, what action ARAMAX is going to take on erring Employees??
8. What is the action ARAMEX is going to take on Goons like, Nethaji?

I request ARAMEX COURIERS to take suitable actions against the Goon Nethaji and send proof about the actions taken against the goon Nethaji before 16.00 hrs of 7th July 2008 failing which, I have no other option except to file a complaint against him for intrusion into my house and using unparlimentary words with rude behaviour apart from threatening all in the house with dare consequences.

I will also file a suit against ARAMEX COURIERS as well as Rediff shopping for their involvement in sending such goons.


I will be sending a copy of this letter to M/S Rediff as well as post it in the complaints forum if no information on actions taken has been received before 16.00 Hrs. on 7th July 2008, Monday.

Thanks&Regards
Venkat