Aramex Couriers — Case 21984595 nike order kyc pending

I've been attempting to obtain a response to several emails concerning the status of my KYC application for case 21984595. My id proof didn't have my delivery address, but i provided my rent agreement for the delivery address. I have ordered from nike previously as well with same address and provided the same docs to aramex and was able to get my delivery. This time even though i have provided the same docs after [protected]@aramex.com asked for my consent and id proofs, i have not seen any response from [protected]@aramex.com even after several emails for past 11 days. I am not sure whom to reach out now.

old case : BOM/0123/12967
current case: 21984595