Aramex Couriers — Consignee name mismatched

I have ordered an item and seller shipped it with my correct name however, when I got the 1st message notification from Aramex, the whole name was changed to some one else "Stephen James". Tracking number [protected]

When I enquired this from seller on this, they reapnded with receipt as my name was correctly sent from seller end.

Now I am getting a horrible and shameless response from their representative as I need to pay the charge to change my name and customs penalty.

This is literally means that, they made a mistake and customer has to pay for their mistake done by incompetent employees.

IF YOU WANT PIECE OF MIND, NEVER EVER CHOSE ARAMEX. THEY ARE FRAUDULENT AND FOLLOWING UNETHICAL PRACTICE.