Aramex Couriers — Consignment held in Custom Clearance

I am a working professional residing in Gurugram, Haryana. However, my KYC documents contain address of my hometown and I have now moved out from there.
The courier services have not cleared my consignment due to mismatch of address in the documents. However, I have submitted the rent agreement of the place I am residing in. But then also it has not been cleared by the courier services. Can you please assist me further in the matter.
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