Aramex Couriers — Constant Rejection of KYC

According to the latest customs regulation, individuals who have purchased any item need to just provide their Proof of Identity as KYC and do not need to provide any proof of address. The identity is then verified upon delivery by the delivery individual to match the Proof of Identity document. But Aramex keeps rejecting both my Aadhar and PAN card as KYC and I keep getting asked to resubmit.
This is a pathetic, shameless, oblivious company with no understanding of procedure or Indian Laws and Regulations. It is also saddening that Amazon depends on such useless courier companies for their deliveries.\
This company should be blacklisted by all e-commerce giants immediately, it does not deserve their service