Aramex Couriers — Delivery and Aramex App

I had placed an order on the Nike App on 13/07/2022 I was able to track my order until 21/07/2022 however after that I am unable to track my package. I raised a request with Aramex. And they told me that my shipment is in Mumbai. On the 23/07/2022 I received a call from Aramex asking if my package was delivered. I told them I haven’t received anything yet. The person on the other line told me that their local delivery partner has told them that they have already delivered the package. Upon knowing that I started to panic because that package was expensive, so I contacted Aramex via twitter who told me that my package is in their Mumbai offices. With no update what exactly has happened with my package and zero clarity from Aramex I am here to formally register a complaint