Aramex Couriers — Delivery not received even after uploading kyc documents

I am Aindrila Datta. I have placed two orders through Amazon in dec'22 which has been shipped to India and will be delivered by Aramex . The shipment number for the two orders are - [protected] & [protected]. The KYC documents provided have been rejected by
Aramex

I have attached the following documents now :

1. Copy of my Aadhar which highlights my father's name and
2. A copy of house rent agreement with stamp which mentions my father's name as the tenant.
The address mentioned in the rent agreement is same as the delivery address.

Aramex is repeatedly rejecting the documents without providing reasons and I have also mailed repeatedly to [protected]@aramex.com but not received any reply.
Today I got a notification that package destruction letter is out for delivery?!
Please upload the KYC documents so that my order can be delivered without further delay.