Aramex Couriers — Didnt bring my parcel at home and didnt picked up my phone when I was calling

Address:

Riyadh KSA

Aramex is the worse company of courier service. I gave order to M and S and they charged me for 3/4 delivery from london. i gave order on 01/28/22 ans it was suppoosed to come on 02/03/22 but I received msg for asking my location on 02/04/22 and then again received msg on 02/05/22 for asking my location. His name is Niyaz Ubaidullah. I sent him location and pic of my building then he sent me msg this address in not in his area so he will not come but I can come and pickup then he will give me. that location was very far from my house and i had. no car I told him I have to leave i need my packet but he said he cant come because my address is not in his area. i took taxi and followed his location when we reacher there then he was not there and it was residential area again so many tyime i tried to call him but he didnt picked up phone and sent me another location we followed that location that was also residential area in Najah Riyadh. I saw one Aramex car on street we followed him and stopped him then I asked him why you are not picking up phone and here is no Aramex office why you sent me this location. he said that address was not in his area but my packet was in his car. my taxi bill was 150 riyal he gave me location of Najah and somebody persoal address where he supposed to deliver somebody's parcel but he didnt deliver my [parcel. I asked Aramex to fire this Niyaz Ubaidullah he is lazy and careless person. I asked all my friends and family not to use Aramex this is third class service which has no cutomer service and no values. I apid for home delivery but they were asking me more charges. this company should stop.