Aramex Couriers — False Rejection of rent agreement as a valid KYC Proof

Address:Dubai, Building and Warehouse No. 3, Um Rammool, United Arab Emirates

One of my closest friend sent me some NIKE products as a gift for my birthday, to my Mumbai address where i live as a tenant. I provided my rent agreement as a proof which had me as a licensee in the apartment and the address matches with the delivery address. In spite of that, the KYC was rejected. My shipment number is [protected]. I can re upload the rent agreement if the need be, it clearly states my address with my name. Kindly resolve the issue as soon as possible and clear the shipment for delivery.
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