My shipment no [protected] coming from China has been stuck in customs from past one month.
First I was told that it is stuck for commercial invoice. Which was provided, after that they asked for payment proofs.
I am running a small business from home. Have ordered imitation Jewelry worth $15.
My terms & conditions with seller was I would do payment after receiving the parcel. They contained sample pieces of new designs. The seller too agreed as it was like a support to each other.
I told Mr. Virendra about payment terms to which he told me to do the payment and send the bank statement as proof. Along with that I even send then the ss of the order placed on website.
After 6 days I’m told that the value is not accepted?? I would like to know what exactly does that mean? The seller has submitted invoice from his side. I have sent the bank statement as well as the order placed on website. Is that not enough proof?
I just gave thought to contact the Delhi customs officials explaining the whole scenario and requesting them to release the parcel. I called Aramex again and spoke to Ms Jyoti, who is handling customs at airport, she got irritated & furious. She spoke to me so rudely as if I’m stealing something. And when I told her to calm down n talk politely she threatened me to stop my parcel completely. She told me that if I try to contact Delhi Customs directly they they stop my parcel and then I will have to come to Delhi and complete the process on my own.
The seller has provided Mumbai address, yet the company gets parcels in Delhi first. They threatened not to clear customs.
Kindly help me to get my parcel. I have told them that I’m aware of customs charges and I am ready to pay whatever it is as per my transaction value, but since the amount is less they are trying to cheat me Was this information helpful? | 
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