Aramex Couriers — i'm complaining about my shipment which is unable to be tracked by aramex

My shipment was expected to be delivered by aramex on 15 november, 2019 but they are still not able to deliver it to me and customer support only asks to wait for some time
Their courier servicing is extremely poor
I request aramex to trace it as quickly as possible otherwise compensate for lost good. My awb no. [protected]. If my problem would be unable to resolve then i will never be again trusting aramex