Aramex Couriers — improper details furnished on my custom declaration form & custom duty invoices

kau_san

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400003
Website:	www.aramex.com

Appreciate the quick delivery service of the Aramex company, I received my parcel today (i.e. 5th Dec 2018) AWB no: [protected], On receipt of a sms from the Aramex company on 27th Nov 2018 for furnishing my KYC details, wherein on the same day I submitted my PAN Details, GST details, Aadhar details along with its jpeg images, despite all this, I received my package with a Tax Invoice from Aramex Company as well as my Custom Tax paid Invoice without my GST details and with a wrong PAN details.
Now I cannot even claim the IGST charged on my Invoices.

I am a proprietor and have my GST registered on my name, on complaining to the Aramex customer support today, I was initially misguided that because its an individual we do not mention GST no. On my argument they finally agreed to take my complaint with my email id and mobile nos, and said that they are forwarding my complaint to the accounts department, who will correct the errors in next 24 hours, but failed to receive any complaint request code neither any confirmation on my email or mobile for the same even after 8 hours.

Now even after paying their service charge for custom clearance and submitting my KYC well in advance I fail to understand such negligence from such internationally working company which was not expected.

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Aramex Couriers customer support has been notified about the posted complaint.

Dec 10, 2018

Updated by kau_san On telephonic complaint twice in last 5 days I was assured that we do not provide any complaint no, but your complaint has been taken on a priority basis and quick action shall be taken over this, but its more than 5 days have passed but fail to receive any response or solution to my problem from Aramex.

Hence I was forced to submit online complaint once again on 10th Dec 2018 18:35 towards which I received a system generated request number BOM/1218/16142

But still waiting for the correction on my Invoice..

Dec 11, 2018

Updated by kau_san Instead of giving proper reply to my complaint, they simply sent the email today that, "According to our tracking system, your package has been delivered. " and shut down the complaint,
On further verbal complaint to the customer care Mr. Glawin helped me and I was asked to forward my complaint to [protected]@aramax.com & [protected]@aramex.com. have sent my complaint today, (i.e. 11th Dec 2018 14:29)