Aramex Couriers — KYC document address proof

I have ordered some clothes from the US from fashion nova and they sent it through Aramex, the address written on my package doesn’t match the address of my rent agreement because it is written as per government names but it’s the same address! Your agent are asking me to tell my shipper to change the address but the shipper cannot change and has terrible customer service. Please clear my package, it’s the same adress just written differently. Can be checked easily.