Aramex Couriers — Kyc documents rejection

Website:

www.aramex.com/us/en

I ordered stuff from nike.com a few days back, they're sending my order via Aramex Couriers. Aramex people need KYC documents for customs clearance. I provided my Adhaar card which has the same address with a couple of modifications. Since then, I've gotten emails that my KYC document has been rejected multiple times and I have uploaded my id proof multiple times. First, they said it was due to incomplete information, now they're saying the address does not match but the address is the same. I tried contacting their customer service but there was no real response. They have no proper customer service.
My shipment no. is [protected].
Consignee name - Yashika Agrawal
Email - [protected]@gmail.com
It's worth 20k and I need my parcel by 25th of December, it's quite urgent.