Aramex Couriers — KYC issue as my Delivery address does not match my KYC address

Address:

New Delhi

MY shipment: [protected]. Has been on hold in customs in Delhi it needs a KYC. So I uploaded my passport front and back and my home is in Mumbai but I am staying here in Delhi for a tournament and will be here till Aug, So I ordered my Shoes at this Office space that my team and I are using and it is not under my name it is under my management. please Tell me how you can update my KYC or what kind of document you need for my KYC because the name will never match as I am not a resident of Delhi. I am just a temporary resident here. There are no emails being sent no contact information to connect with and the worst part is they only sent me this WhatsApp msg stating your KYC failed ofcourse it's going to fail I am not from Delhi. I am temporarily living here. I need assistance my shoes are stuck for no apparent reason.