Aramex Couriers — KYC keep getting rejected even after uploading the correct documents

My KYC keep getting rejected even after uploading the correct KYC documents with my correct current address proof.

It's been like i everytime i upload my documents, it gets rejected, even i have raised an issue with them, they reverted back saying my address is not correct and they gave me an address of some place in gujarat and asked me to get the documents which matches the address, which is incorrect.

My shipment address is in Bangalore with my correct address as i can see in my tracking screen.

Aramex is not at all verifying the documents and simply rejecting it. I am not sure for what reason they are doing it. Kindly help me in resolving this issue and help me get my parcel.