Aramex Couriers — KYC keeps getting rejected

Dear Consignee,
Your provided KYC is rejected due to Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address. for Your shipment (protected id number) from eShopWorld .
Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable)) using the Link https://customs.in.aramex.net/kyc/Redirection.aspx?page=Mr8e3 in order to receive your shipment.
Thank you, Aramex Team

I have uploaded all the necessary KYC documents. My shipping address is different from my kyc address so I added EB bill as address proof. It’s a valid government bill also added property tax when it got rejected for light bill. Still it’s getting rejected. It’s been stuck in banglore for more than 15 days now.