Aramex Couriers — KYC rejected as consignee name doesnt match

Hi Team, I recently ordered a shoe from For kyc I provided my passport details which has all the necessary details . However I got a message saying :

Hi Subham Sinha 👋🏽 Your shipment [protected] from eShopWorld is on its way to India but cannot be cleared from customs because previously shared KYC is rejected due to: Consignee name does not match with provided KYC. Please share KYC Documents in consignee name and address.. Kindly attach your government issued KNOW YOUR CUSTOMER document (identity, address proof and GSTIN number (if applicable)) to clear the shipment.

How is that even possible? My passport has my full name and address. Please check this at the earliest. The order is quite expensive
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