Aramex Couriers — KYC rejected pending customs

Dear sir,

I have submitted my KYC documents and one optional with delivery address, but I keep receiving messages saying that it has been rejected due to "Delivery Address does not match with provided KYC. Please share KYC Document in consignee name and matches the delivery address."

Because the address provided by me is different from the address in my documents, I have given delivery address where i currently live and work not where the documents address is…so please try to solve my issue.

Submitted Documents:
1. Aadhaar Front
2. Aadhaar Back
3. Pan Card
For delivery:
Rental Agreement (which contains the delivery address)

(When placing an order, my delivery address contains my work address and can be matched to the delivery address on my rental agreement copy)

HAWB bill no. [protected]
Purchased Date: 26 August 2022
Ordered from:
Shipment: [protected] from eShopWorld
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