Aramex Couriers — My Nike parcel stuck with customs

Hi, my Nike order has gotten stuck in customs. Aramex asked to provide KYC info for identity & delivery address proof. I did both but they're rejecting it cause address in my Identity proof (my aadhar card one) doesn't match with the one I provided for address proof ( my flat rent agreement where I live currently). What am I supposed to do when I don't live in my natives. It doesn't make any sense. Please look onto this matter & try to fix it ASA
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