Aramex Couriers — My order still appears to be on hold despite submitting the KYC documents.

Address:

Mumbai

I made an order from iherb on 9th of July this year. My order was shipped the next day through ARAMAX and I received the tracking number [protected].
When I checked the order status I saw the order was on hold due to missing KYC documents. I tried contacting Iherb team and they asked me contact aramax that I did immediately. I phoned aramax customer care on 11th if July regarding the same issues and they informed me the documents have been verified and order will be shipped in a day or two which I believed. I kept checking my order everyday and the order status remained same so I contacted Iherb and they stated i haven't submitted the documents to aramax that's why the order is on hold. I couldn't believe what they said, I contacted aramax already and they told me the documents have been received. Today in the morning I contacted aramax again and they again said the documents are attached but when I asked why the order isn't in transit, they simply said we don't know where the parcel is. I mean how can someone be such unprofessional, pathetic and deranged. It's been 8 days since I made the order, and I still see no progress of the order at all. I am so tired of contacting both aramax and Iherb. I feel robbed, humiliated and embarrassed. I called them to refund the money which they're denying to give. What do I do? The next step is filing a complaint against aramax in Consumer forum. I don't want just my refund my compensation amount as well.