My package from HK with AWB [protected] has been handed over the Delhivery from Aramex.
The first person (Sunil) on 3rd Feb 22 asked me to pay 2274 Rs. as some duties. I told him that I had already paid the duties via the Aramex app and showed him in the app and the receipt. He refused to delivery and took the parcel with him. He updated the status falsely as "customer refused the package", when the real reason was he was asking me the pay again when I had already paid.
Next, 2 days Aramex was re-scheduling the delivery and the Delhivery person are falsely updating the status as "customer not available" for 2 repeated times on 4th Feb 22 and 5th Feb 22.
The complaint has been raised with Aramex too but the customer care is not prompt in helping out. They are just re-scheduling the delivery, when Delhivery is not really making any efforts to deliver it.
This just a pathetic company and I am not sure why Aramex has tied up with such unprofessional couriers.
Added the relevant information from the Aramex app as photos.
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