Aramex Couriers — Not received kyc link even after 2 calls

I ordered a Nike product on Sunday 2 October and recieved an automated call from aramex about giving kyc information to link sent by mail and sms on Monday, but no mail or link has been sent since, and the website of aramex won't let me register a complaint as it always shows my number invalid, the same no. On which they called to inform for kyc. Terrible service for suxh expensive order.