Aramex Couriers — Ordered shoes from Nike custom issue

[protected] awb bill no.
Sir, i have ordered a shoe from nike on 20th february 2020. As kyc document is required, i do not have the document match with the delivery address. I've been getting messages on my phone and e-mail several timea. So, i would like to cancel my order and get the money back.

I would really appreciate if you could
Solve my problem.

My permanent address and delivery address is different. I have uploaded pan card, aadhar card and also bank account statement for local address proof. But my kyc for customs clearance is getting rejected and I am unable to contact Aramex. Please help...
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