Aramex Couriers — Postage Service & Customer Service

I am in Australia and the package that I was expected to come in October 2021 still hasn’t come (it’s January 2022). I’ve spoken to customer service on the phone and spoken on the live chat dozens of times. Each time they either said to book for rede livery and when I did, they never came (3 times I booked for redelivery), they told me there was an urgent delivery request and then another day they told me that it was under investigation and I should wait for a response from the team via email (I never received any further communication back). I then made a phone call after waiting 3 months and they told me it was sent back to the sender and when I was explaining that they never attempted delivery in the first place and it’s their responsibility to deliver it to my house, they said they were ending the call to take other calls and whilst I was talking, they hung up on me. Avoid this business at all costs. I’ve never dealt with such poor customer service and poor delivery service.