Aramex Couriers — Products undelivered due to KYC mismatch

My shipment consignment HAWB bill no. [protected] is not being delivered due to a mismatch in my KYC documents and delivery address. Since I am a student and living in a rented apartment, thus my identity documents do not bear my current residential address. I have uploaded multiple documents like electricity bill and gas bill all bearing my landlord’s name. My original documents like Aadhaar card etc bear my permanent address prompting such a mismatch and thereby making it impossible for me to upload documents having my delivery address under my name.
Thus please take my problem into consideration and deliver my articles to my delivery address.
Thank you.