Aramex Couriers — Rejected KYC due to the consignee name not matching the ID proofs

I have had a problem receiving my parcel stuck in customs from Fashion nova as the consignee name doesn’t match the ID proofs i’ve submitted. The only difference is that my legal documents only support 1 surname while the order has another one. Both belonging to me itself.

The HAWB bill no. is [protected].

I’ve previously ordered from the same site at the same address multiple times and never came across this issue.
I’ve also mailed multiple times with no replies.
I’ve paid already and it’s sad how their customer service still hasn’t gotten back.