Aramex Couriers — Rejecting my kyc

Multiple times i have submitted my Kyc to them . my address is 100% correct .
my identiy is correct
On my parcel the name mention is my nick name . Due to this they Are rejecting my KYC is that even fair.
we have paid huge tax and shipping for the product we order. And They r just creating fuss For no Reason and threatning people that u wont get your parcel.
i mean waooo Whn u r sending us emails and whatsaap msg on our own number from whr the order is placed and we r sending u confidentional id proofs so u think we r fool and fake people that this is not our parcel. I think address proof is enough to deliver our hard money parcel.