Aramex Couriers — Shipment was given by a rude driver to someone else

Address:

alkhobar 31952

I received a whatsApp massage today morning at 11.53 AM regarding my shipment ([protected]) and asking for my location which i did.
at 16.15 the driver calls (i am outside) so i went out but there were no one so i texted him (were are you) ho immediately calls me and tells me he is in a different location which my other house in a different city so i asked him why didn't com to the sent address he replied in an unprofessional way (if you want your shipment to your location it well be day after tomorrow.
i saide ok i will send my driver now.
20 mins later my driver calls saying no body came.
so i called Aramex driver asked him were are you and he answered in the most vulgar manner (you think i am going to wait for you all day, we in Aramex don't wait, and then he said i have given the shipment to some one but it was not my driver . at this time i lost my temper and started to shout at him how can give my shipment to anybody stupid man.
Now i lost my shipment and insulted by the most rude driver in Aramex.